Scanning not working on 6525 eSeries all in one

I got a new 6525 series all in one printer couple of days back. Installed the same and worked fine for printing, both in connected mode (USB) and on wireless. But when it comes to scanning, it wont work.
From the front panel, tried the scan to email option. setup the email.. got the PIN etc and was ready to go.... but once started.... It would just say 'scanning' and wont go any further.... I cant cancel that and had to turn of the printer....
Thinking there could be a issue with scan to email from the front panel, tried doing scan to computer... while it recognizes the computer (both in USB and wireless mode), but again it wont scan...... then tried the other option to scan from the laptop too... .... (has Windows 8) . When I initiate scanning by hitting start scan... after few minutes it gives me a message the device might be busy scanning previous document. Wait for sometime to try again (not the exact verbatim)...
Installed the HP App for scanning, there too no luck.... it gives the message device busy....
Is there a issue with hardware and i need to call for replacement (have another couple of days window).... or issue with drivers which could be attempted to be solved ?
Any help much appreciated...

Hi MNC1972,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Photosmart 6525 from or to Windows 8. I am happy to help with this scanning issue!
Please try the following:
Make sure the power cable of the printer is plugged directly into the wall outlet, not a surge-protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Try to make a standalone copy, Copy Text or Mixed Documents, and let me know if it works or not.
If it can copy, then run the HP Print and Scan Doctor, on the laptop, and let me know what happens!
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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