Schedule an ICM Script

Is it possible to schedule Activation of an ICM Script which does NOT have a direct DN/Call Type associated to it?
I know we can do it for a Script versions which has a DN/CT associated to it, but how do I do it for a script which is referenced by a 'Go to Script' only.

Thanks Joseph, but the issue is that we have 100s of production scripts and we do not that how many of those point to or reference to this 1 script (hence this post). And now we want a new version of this 1 script to go live (get activated) at midnight, and I did not want to do it manually at 12:00.
Any ideas Please?
Regards,
Kartik

Similar Messages

How to Schedule an ICM Script to Play a IVR Prompt

Hi,
My name is Abraham and I work with the voice support team that manages the voice infra of a National Bank Contact Center.
Requirement : Schedule a script to play an holiday message prompt on a particular date from 12AM to 12PM..
Please guide me on how to upload this prompt message to the IVR and to schedule this script in the ICM and point it to the new prompt.

There are two parts here.
1. The first part is a modification in the ICM script so that every call knows whether the holiday message should be played or not. You can modify the routing script to directly compare the current date against a set date (say 12/25/2009) and if true, then check the current time against a spread using a Time Of Day node.
Alternatively, you can do all this in a an Admin Script that runs every minute and controls a global variable that the main routing script checks.
You can develop this and test it without actually doing anything - just watching the path of calls through your script as the day and time of day falls into the slot.
2. Now you need the technique to activate a Run External Script that runs the .aef. Since this has already been done by the "Cisco Partner Vendor", you just need to copy those nodes into the holiday path.
Regards,
Geoff

How do I schedule an automator script to run at a certain time every day?

How do I schedule an automator script to run at a certain time every day?
This used to be done through iCalendar and this option is no longer available.
How do I do this?
--Kenoli

Kenoli Oleari1 wrote:
How do I schedule an automator script to run at a certain time every day?
This used to be done through iCalendar and this option is no longer available.
How do I do this?
--Kenoli
You can use lauchd to run the script.
Here's an example of an Automator App that I have scheduled to run at 7am daily:
You would save this as com.yourname.plist and put it the the Folder: ~/Library/LaunchAgents/ (then log out and back in, or reboot)
(To run a workflow, change open to automator)
(A nice GUI launchd editor is Lingon)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
          <key>Label</key>
          <string>com.tonyt.EventReport</string>
          <key>ProgramArguments</key>
          <array>
                    <string>open</string>
                    <string>/Users/Tony/Library/Scripts/Events Report.app</string>
          </array>
          <key>StartCalendarInterval</key>
          <dict>
                    <key>Hour</key>
                    <integer>7</integer>
                    <key>Minute</key>
                    <integer>0</integer>
          </dict>
</dict>
</plist>

Migrating from ICM scripts to CVP-VXML Apps

Good day all.
Currently we are running on:
ICM 7.2
CVP 4.1
CUCM 6.
Call flow: using ICM-Script Editor
Applications: Using apps deployed on CVP-VXML server. they are called in ICM scripts.
Well my dilemma is this. We have planned to move all call flows from ICM-Scripts to Call Studio based apps/Scripts.
Now I have studied Call studio and VXML flows, and know that CallStudio/VXML scripts can be run directly from Gateway->ICM->CVP/VXML or in the traditional way called in ICM script.
If we deploy a full Standalone model with ICM lookup (no ICM scripts involved) then how is call queing for SkillGroups/agent transfers handled? do call studio based scripts have the capability, or will we have to include ICM scripts for this?
Secondly, when migrating from ICM scripts to Standalone+ICm lookup model, the current gateway configurations (ie apps, Dial plan and Dial plan to script matching for EACH dialed number) will have to be reconfigured? So as the Dialled number will directly translate to the IVR menu on VXML script?
Need expert inputs on this.
Regards,
AAK.

Hi Asif,
When you use the CVP as Standalone model, its purely for SelfService, Queuing is not possible even if you use Standalone with ICM Lookup. There is no concept of SkillGroups using CVP as Standalone
After the self service treatment is done, you can either transfer the call to CUCM or TDMACD
If you need queuing, you have to go for Comprehensive model.
If you want to go for a StandAlone Model, You will need to configure the Application Name, VxmlServer everything in the Gateway. Have a look at the config guide for CVP Standalone section
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp4_1/configuration/guide/cvp41cfg.pdf
Regards,
Senthil

What is the Max. Limit of ICM Script Nodes that can be set in ICM Script 8.0

I am trying to out the maximum number of Script Nodes that can be set in ICM Script editor , is there any limit on that ?
I am using ICM 8.5 Version
I have read that the value for maximum number nodes that can be executed is configurable as seen in hkey_local_machine\software\geotel\icr\\routerX\router\currentversion\configuration\script\MaxNodesExecuted
By editing the value help me to increase the No. of Script nodes in ICM Scripts ?? Appreciate your reply asap.

Hi,
Looks like the max. length described in the forms help only applied to actual database column. But if I am defining a non database column, what is the max. limit?
I tested it by setting to 32K (i.e.32767) and the form accepts and run ok. However, I am not sure whether there will be other side effect or not.
Kelly.

ICM Script CED not cleared

Hello All,
I'm having issues on ICM scripts where I have sub menus
MY UCCE IS:
CUCM: 6.1.4.1190-3
CVP: 7.0(2) ES16, ES 19 and ES21
ICM: 7.5(5)
3845 SIP/VXML GW: version 12.4(24)T2
Scripts Microapps, VRU-> CVP
Script example is
Run External Script:           Menu 1
CED:                                             Option 1, 2, 3
                                                       2 invalid, 2 repeats, release the call.
Run External Script:          Menu 2
CED:                                 Option 1, 2,3
                                                       2 invalid, 2 repeats, go back to menu 1.
I'm having failures on the following test:
Listen to menu 1 and pressed 1
Listen to menu 2 and didn't press anything
Listen to the message: "Please make a selection"
Listen to menu 2 and didn't press anything
DIDN't GO BACK TO MENU 1 as expected.
Went to Option 1 on Menu 2.
Is like ICM is keeping the first selected CED if you don't press anything else.
Has anyone had this issue before?
Any suggesitons?
Thank you!
I have attached the script

Agreed.
I've had other interesting behaviour with CED, so it pays to be careful.
For example, getting the caller entered digits (in my case, the extension to be dialed as I had to build an AA in CVP), testing that the CED was within a certain range, then having a PM saying "connecting" go to a dynamic label which used the CED to transfer - sounds right and simple enough.
But the "connecting" PM means that the CED is no longer there for the label to use. The play media microapp clears the CED - actually it return an empty string. You wouldn't think a play media would need to gather digits.
Had to use an intermediate variable.
Regards,
Geoff

Agent States in ICM script

Hi,
I would like to know if the states of an agent such as Logged on and Ready can be checked in ICM scripting .
We are developing a script which will check the agent state Logged on and then checks the agent state ready , only if these conditions are satisfied then the call will route to that particular agent.
If agent is not logged on, then it will route to one skillgroup and if agent is logged on , but not available/ready then it will land to voice mail.
The approach which i am following is to assign each agent with one particular skillgroup and check these states.
Please let me know if any other approach can be followed .
Regards
Deepak

Hi deepak,
Before you route the call to the SkillGroup, you can have a IF Node to check the LoggedOn count and Available/Ready and route accordingly as you need.
IF SkillGroup.LoggedOn=0 in Formula Editor
Right branch connected to the SkillGroup you required
Wrong branch connected to another IF node and if SkillGroup.READY=0 have the Right branch connected the Voicemail
You can also accomplish this just by 1 IF Node using AND and OR operators
Just have a look at Using Formulas section in the below Scripting and Media Routing Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/ipce80sg.pdf
Regards,
Senthil

Scheduling an sql script using dbms_scheduler

Hi Experts,
I am having an oracle 10g database on windows platform. I have an sql script which has a normal set of sql statements (insertion and updation).
I would like to schedule to run this sql script using dbms_scheduler but I've gone through certain sites and came to know that it's not possible to schedule an sql script using dbms_scheduler. Please let me know how I can schedule this script using dbms_scheduler.

It is possible - in 10g and above you can use DBMS_SCHEDULER to call an external procedure, which in this case could be a call to your SQL file.
Get's a bit more complicated with older versions, but still doable.
But - unless there is a really good reason why you cannot do so, move this into a PL/SQL procedure as suggested.
Carl

Counter in ICM script

Hi,
I am building CVP micro-app based ICM scripts.
I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the caller should be routed to voicemail.
Can anyone tell how it can be set up?
Thank you,
Dilip

Some of the limitations I can remember (I've not done a project with microapps in about 2 years) the data in the PVs doesn't get updated and you have to add extra nodes to clear something in order to get the right data. Messy scripts, you have to add new nodes every time you want to run a new prompt or a second menu. The configuration params are not intuitive. Debuggins is more difficult as you don't have control over what can be put in to a log.
Not a big deal really, but Studio apps are so simple and provide some much room to grow that I just can't imagine ever going back.
david

ICM Scripting Error Handling Best Practice

Can someone tell me what is the best way to handle errors in ICM scripting. For example false node on Send to VRU or Run Ext Script node, I normally handle this with calltypes for errors and then continue the callflow. But recently I noticed that some of my clients are using peripheral variable to store an error message instead of calltype. I am just wonderinmg which is the best option?

I don't think you need a call type, I usually set PV10 = "Error: XYZ". Creating a call type just seems a little redundant, however it would make it easier on the reporting side as you don't have to create any custom queries to search for a specific error type.
david

Schedule a powershell script

Hi all,
I have a problema scheduling a Powershell script using a batch file:
I've tryed to do that with this two method:
powershell -c ". 'C:\Program Files\Microsoft\Exchange Server\V14\bin\RemoteExchange.ps1'"
C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe "'C:\Program Files\Microsoft\Exchange Server\V14\bin\RemoteExchange.ps1"
The job works but inside the script there is the instruction:
$Path = Get-Location
This because the script create Log folder in same location where PS1 file is.
Now scheduling the script using one of the method listed the script create the Log folder in path:
C:\Windows\System32
How ca n I prevent this and do the script create the folder in the same location where PS1 file is ?
I hope to explain my problem
Thanks

If you're using Windows PowerShell 3.0, then you can take advantage of the automatic variable $PSScriptRoot to determine the location of the script. For instance, if I have a script that runs from C:\Scripts\myscript.ps1 and I want my script to create a
text file in the same location, then I do not need to hard code this value. I just use $PSScriptRoot, such as:
Set-Content -Path "$PSScriptRoot\logfile.txt" -Value $Value
This would create a text file called logfile.txt in C:\Scripts.
Since you're working with Exchange (and possibly Windows PowerShell 2.0) you may need to stick with the $MyInvocation automatic variable and the Split-Path cmdlet, such as:
Split-Path $MyInvocation.MyCommand.Path
Test these outside of your script so you can learn a little about them, just be sure you put them into their own
saved .ps1 file. They will not return anything if you throw them into the ISE or shell, unless they are part of a .ps1 file.
Edit: Added script blocks for readability.

UCCE: Forceful Release an Agent Call from ICM Script, Can I?

Hi, let me explain the requirement first. Customer wants to make their IVR free of cost but they want to start billing only when the call is landed to skill group/agent. So far I can think to make it possible by triggering their billing server by ODBC gateway through Application Gateway process. But also the customer wants to release that particular call when that pre-paid caller is out of charge. They might trigger one of my application or can modify any particular database field and put the calling# into there and my task would be release that call.
I have thought an idea to develop a TCL script run into the voice gateways and release the call from there by searching the particular call with calling#, but I do not know TCL scripting or any idea how to develope TCL , can't I release that call from ICM script? Do I have any control on calls from ICM when the call is landed and connected to agent?
Any help would be hightly appreciated.

That's a nasty piece of work. Just imagine how jacked off you would be if you are the customer, you have enough in your bank account to get to an agent who is then starting to help you, and in the middle of your conversation you are simply cut off!
I don't think it's possible - although CVP would be your best shot because of the switch leg.
But not only that, I don't think it is desirable. If you check the customer's balance before going to an agent, that should be sufficient. Anything else is just terrible customer service.
Regards,
Geoff

How to create a queue using CVP with ICM script(Comprehensive mode)

Hello Guys,
I would like to know how can I configure a queue in a comprehensive mode using micro-app at CVP + ICM environment. I work with UCCE at least 2 years, so I know how to create a queue using UCCX and/or IPIVR (I do a queue application using UCCX Editor and at ICM I use the Run external Script component), but at CVP I don't know how to create a application at Call Studio and how to call this application at ICM Script Editor to run this queue if there aren't agents available.
Can someone help me to understand how can I do that?
I attached the ICM Script using micro-app. This script runs ok, I call to a Route pattern and CVP route request ICM, so ICM run the script, but if there are no agents available the call drops, so I would like to know how can I create a queue to hold the call and to come back to a available agent.
Regards,
Eric Zapparoli
Unified Communications
Wittel

Out of the check mark in the queue to skill group node you go to another run external script node, then you loop into that over and over again until the call is answered.
david

Scheduler with RMAN script

hi,
i have the following RMAN script:
/*daily.sh*/
run {
allocate channel ch1 device type disk format '/rman/%d_%T_%p_%U' maxpiecesize 1G;
backup
incremental level 1 cumulative
database
plus archivelog delete input;
backup current controlfile;
backup spfile;
release channel ch1;
and also have the following scheduler script:
BEGIN
DBMS_SCHEDULER.CREATE_JOB(
job_name=>'BDOFFICE.INC_BACKUP',
job_type => 'EXECUTABLE',
job_action =>'/office/u01/daily.sh',
start_date=>'28-NOV-06 02.18.00 PM',
repeat_interval=>'TRUNC(SYSDATE+1)+14/24',
/* after 1 days at 1:00 PM */
comments => 'daily backup');
END;
how can i integrate these so that scheduler run the script automatically.
plz give me the steps with example.
thanks
Message was edited by:
bijitesh

You can use the dbconsole to schedule your backup script. It is quite easy and you can have it show you the sql used to create the job.

Import configuration and ICM scripts into ICM 7.5X

Hi all.
I just want to find out if it is possible to export configuration & ICM routing/ Admin scripts from ICM 6.0 into ICM 7.5X? I understand that there is an import/export function in the ICM script editor. Can I just export the scripts from ICM script editor 6.0 and import them into ICM script editor 7.5X?
Appreciate any comment and advice.
Thanks & Regards,
Eric

When you use the EDMT to upgrade your Logger database to be compatible with the 7.5 Schema, all your scripts will be converted. So nothing to do here.
If you have a 7.5 system (say in the lab) and want to try to export a script in .ICMS format and try to import into a 7.5 script editor, it may very well work. Never tried it myself. You sure have to have a bunch of config in place before importing any script otherwise "unresolved" references - and you can deal with that.
What is your aim?
Regards,
Geoff

Schedule an ICM Script

Similar Messages

Maybe you are looking for