ICM Script CED not cleared

Hello All,
I'm having issues on ICM scripts where I have sub menus
MY UCCE IS:
CUCM: 6.1.4.1190-3
CVP: 7.0(2) ES16, ES 19 and ES21
ICM: 7.5(5)
3845 SIP/VXML GW: version 12.4(24)T2
Scripts Microapps, VRU-> CVP
Script example is
Run External Script:           Menu 1
CED:                                             Option 1, 2, 3
                                                       2 invalid, 2 repeats, release the call.
Run External Script:          Menu 2
CED:                                 Option 1, 2,3
                                                       2 invalid, 2 repeats, go back to menu 1.
I'm having failures on the following test:
Listen to menu 1 and pressed 1
Listen to menu 2 and didn't press anything
Listen to the message: "Please make a selection"
Listen to menu 2 and didn't press anything
DIDN't GO BACK TO MENU 1 as expected.
Went to Option 1 on Menu 2.
Is like ICM is keeping the first selected CED if you don't press anything else.
Has anyone had this issue before?
Any suggesitons?
Thank you!
I have attached the script

Agreed.
I've had other interesting behaviour with CED, so it pays to be careful.
For example, getting the caller entered digits (in my case, the extension to be dialed as I had to build an AA in CVP), testing that the CED was within a certain range, then having a PM saying "connecting" go to a dynamic label which used the CED to transfer - sounds right and simple enough.
But the "connecting" PM means that the CED is no longer there for the label to use. The play media microapp clears the CED - actually it return an empty string. You wouldn't think a play media would need to gather digits.
Had to use an intermediate variable.
Regards,
Geoff

Similar Messages

FXTrans Script does not clear previously translated currencies

Good morning Experts!
On Page 4 of the Document named "How to Configure Limited Currency
Translation" that was provided to me by SAP Support, with regards to the FXTrans Script, it states "The
translation process first determines what rates and currencies need to
be processed. It then clears any previous data that was generated by
earlier FXTrans processes for the same category and time scope as the
current run."
This is broken. The MultiCurrencyTranslation process is not clearing
out previous data at all. It's simply appending additional data each
time the process is run. Has anyone else seen this issue? I've run the process numerous times and our European revenue has doubled and tripled and quadrupled.
Is there a way to resolve this?
Any ideas are greatly appreciated.
Thanks!
Sean

Sean,
There is simple solution.
You can use CLEAR DESTINATION statement in the logic script.
As you know, this will clear destination so you should be careful to use this but it will clear destination and will write data.
I think it will solve your issue.
Thank you.
James Lim

CUBE IS NOT CLEARING THE DATA ON CONDITIONAL SCRIPT(ISSUE WITH NULLIFICATIO

Hi,
I am using AWM 10.2.0.2.0A and database is 10g Release 2 to build a cube.
Before the monthly incremental load I need to clear the old data.
For clearing(Nullifying) the cube I am using the new "Clear" command.
The Clear command has two options.
A) clear all the data without using any limits and
B) clear the current status. The option A is working perfectly fine. The issue
is when we need to clear only two months of data from the cube and I am using
Clear STATUS (option B )option.
After the execution data is not cleared (cube
is still showing the old data)
Please find below the program...............
(The cube is compressed and partitioned by year)
shw tod
aw attach olap_cview rw
limit ORA_PAX_AGT_PRT_MEASDIM to all
limit ORIGIN to all
limit DESTINATION to all
limit FAREBASIS to all
limit POS to all
limit DIS_NON to all
limit int_onl to all
limit airline to all
"lmt time to v_time
lmt time to '01/01/2005'
rpr time
"clear all from ORA_PAX_AGT_PRT_TOPVAR *** all data is deleted inspite of the
above limit
clear status from ORA_PAX_AGT_PRT_TOPVAR *** Nothing deletes
upd
cmm
dfn junk vrb integer
junk=1
upd
cmm
junk=2
upd
cmm
dlt junk
upd
cmm
shw tod
Any one can help me what I have to do to clear the cube.....................

Hi Thanks for the input,
I have question.
I saw your program and my program whatever I submit in the discussion earlier.
I also using JUNK=1 keyword in my program . The only difference in your program and my program is
I am declare and assign JUNK=1 after the upd and commit ,In your program its immediately you are decalring and assing JUNK=1 after the clear status and two times JUNK=1 is assigned.
Please clarify me is this will make any difference to giving the JUNK=1 immediately after clear status and after clear status,up,command....??
In your program
================
clear status from ORA_PAX_AGT_PRT_TOPVAR *** Nothing deletes
dfn junk vrb integer *** need these lines (only second one if junk exists)
junk = 1 *** to work around clear/update bug.
upd
cmm
junk=1
upd
cmmjunk=2
upd
cmm
dlt junk
upd
cmm
shw tod
In My program
================
clear status from ORA_PAX_AGT_PRT_TOPVAR *** Nothing deletes
upd
cmm
dfn junk vrb integer
junk=1
upd
cmmjunk=2
upd
cmm
dlt junk
upd
cmm
shw tod
This is my query...This update will helpfull for me to before proceeding my test...
Thanks ,
Nat

Counter in ICM script

Hi,
I am building CVP micro-app based ICM scripts.
I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the caller should be routed to voicemail.
Can anyone tell how it can be set up?
Thank you,
Dilip

Some of the limitations I can remember (I've not done a project with microapps in about 2 years) the data in the PVs doesn't get updated and you have to add extra nodes to clear something in order to get the right data. Messy scripts, you have to add new nodes every time you want to run a new prompt or a second menu. The configuration params are not intuitive. Debuggins is more difficult as you don't have control over what can be put in to a log.
Not a big deal really, but Studio apps are so simple and provide some much room to grow that I just can't imagine ever going back.
david

Sending call to 3rd party VRU from ICM Script

Integrating ICM Script with 3rd party VRU using GED-125 interface. I am having trouble to send the call from Cisco CM to 3rd party VRU. Trying Send to VRU node but it is not clear how to pass the destination for 3rd party VRU.
Any feedback would be helpful.

Move this to contact center forum to get better response.
Here: https://supportforums.cisco.com/community/5926/contact-center
-Terry

FDM export to HFM - 2nd export did not clear all data from 1st export?

Has anyone experienced exporting a replacement FDM file to HFM where the 2nd file did not contain an account that was present in the original file and that account/value in the 1st file then remained in the HFM trial balance and caused it to be out of balance? Does the replace export option not clear all the prior file data? The only unusual part of it might be that the problem account was derived using logic group script? Thanks.

Thanks Hensen - Sure, it was easy enough to fix once I deduced what the problem was - although my solution was just to use the data clear function and reload. The real question is how to prevent it from happening again and it sounds like I can't do much about it - other than trying to train the users to watch out for do-over files that have fewer accounts than the original load?? Am I wrong to think that HFM should try to fully clear all previous data from a load file if there is a replacement or at least try to validate whether or not all prior accounts have been repopulated?? There's plenty of good validation in the validation step of FDM. Why not during the export step? If this makes sense, I'll put in another "enhancement request" to support.

Migrating from ICM scripts to CVP-VXML Apps

Good day all.
Currently we are running on:
ICM 7.2
CVP 4.1
CUCM 6.
Call flow: using ICM-Script Editor
Applications: Using apps deployed on CVP-VXML server. they are called in ICM scripts.
Well my dilemma is this. We have planned to move all call flows from ICM-Scripts to Call Studio based apps/Scripts.
Now I have studied Call studio and VXML flows, and know that CallStudio/VXML scripts can be run directly from Gateway->ICM->CVP/VXML or in the traditional way called in ICM script.
If we deploy a full Standalone model with ICM lookup (no ICM scripts involved) then how is call queing for SkillGroups/agent transfers handled? do call studio based scripts have the capability, or will we have to include ICM scripts for this?
Secondly, when migrating from ICM scripts to Standalone+ICm lookup model, the current gateway configurations (ie apps, Dial plan and Dial plan to script matching for EACH dialed number) will have to be reconfigured? So as the Dialled number will directly translate to the IVR menu on VXML script?
Need expert inputs on this.
Regards,
AAK.

Hi Asif,
When you use the CVP as Standalone model, its purely for SelfService, Queuing is not possible even if you use Standalone with ICM Lookup. There is no concept of SkillGroups using CVP as Standalone
After the self service treatment is done, you can either transfer the call to CUCM or TDMACD
If you need queuing, you have to go for Comprehensive model.
If you want to go for a StandAlone Model, You will need to configure the Application Name, VxmlServer everything in the Gateway. Have a look at the config guide for CVP Standalone section
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp4_1/configuration/guide/cvp41cfg.pdf
Regards,
Senthil

How to Schedule an ICM Script to Play a IVR Prompt

Hi,
My name is Abraham and I work with the voice support team that manages the voice infra of a National Bank Contact Center.
Requirement : Schedule a script to play an holiday message prompt on a particular date from 12AM to 12PM..
Please guide me on how to upload this prompt message to the IVR and to schedule this script in the ICM and point it to the new prompt.

There are two parts here.
1. The first part is a modification in the ICM script so that every call knows whether the holiday message should be played or not. You can modify the routing script to directly compare the current date against a set date (say 12/25/2009) and if true, then check the current time against a spread using a Time Of Day node.
Alternatively, you can do all this in a an Admin Script that runs every minute and controls a global variable that the main routing script checks.
You can develop this and test it without actually doing anything - just watching the path of calls through your script as the day and time of day falls into the slot.
2. Now you need the technique to activate a Run External Script that runs the .aef. Since this has already been done by the "Cisco Partner Vendor", you just need to copy those nodes into the holiday path.
Regards,
Geoff

HT1338 hi, my firefox and safari are both having difficulty loading certain parts of web pages. previous to this my firefox would freeze and state that a script was not responding. i would stop the script and reload the page and everything would be fine.

hi, my firefox and safari are both having difficulty loading certain parts of web pages. previous to this my firefox would freeze and state that a script was not responding. i would stop the script and reload the page and everything would be fine. now though the pages just load very very slowly or load leaving out certain pictures and video content. i've tried clearing my cache's and cookies, resetting my browser etc, but it seems like its a system issue as both safari and firefox are having issues. i've run Avast to screen for malware and it came up empty. any suggestions?

10.4.8's been a pain for Networking... not sure of all the reasons though, or whether all the complaints might not be MS working around Bugs/Non-compliance, but at this point I think you should get Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
After installing, boot holding down CMD+s, then when the prompt shows, type in...
applejack AUTO
Then let it do all 5 of it's things.
Fixes a lot of problems, and besides, if your Mac ever gets to the point it won't Boot... this is a life saver!
After you run that... let's see where we are.
BTW, several ISPs seem to have trouble with their DNS Servers lately, might try these insead...
208.67.222.222
208.67.220.220

What is the Max. Limit of ICM Script Nodes that can be set in ICM Script 8.0

I am trying to out the maximum number of Script Nodes that can be set in ICM Script editor , is there any limit on that ?
I am using ICM 8.5 Version
I have read that the value for maximum number nodes that can be executed is configurable as seen in hkey_local_machine\software\geotel\icr\\routerX\router\currentversion\configuration\script\MaxNodesExecuted
By editing the value help me to increase the No. of Script nodes in ICM Scripts ?? Appreciate your reply asap.

Hi,
Looks like the max. length described in the forms help only applied to actual database column. But if I am defining a non database column, what is the max. limit?
I tested it by setting to 32K (i.e.32767) and the form accepts and run ok. However, I am not sure whether there will be other side effect or not.
Kelly.

Agent States in ICM script

Hi,
I would like to know if the states of an agent such as Logged on and Ready can be checked in ICM scripting .
We are developing a script which will check the agent state Logged on and then checks the agent state ready , only if these conditions are satisfied then the call will route to that particular agent.
If agent is not logged on, then it will route to one skillgroup and if agent is logged on , but not available/ready then it will land to voice mail.
The approach which i am following is to assign each agent with one particular skillgroup and check these states.
Please let me know if any other approach can be followed .
Regards
Deepak

Hi deepak,
Before you route the call to the SkillGroup, you can have a IF Node to check the LoggedOn count and Available/Ready and route accordingly as you need.
IF SkillGroup.LoggedOn=0 in Formula Editor
Right branch connected to the SkillGroup you required
Wrong branch connected to another IF node and if SkillGroup.READY=0 have the Right branch connected the Voicemail
You can also accomplish this just by 1 IF Node using AND and OR operators
Just have a look at Using Formulas section in the below Scripting and Media Routing Guide
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/ipce80sg.pdf
Regards,
Senthil

Schedule an ICM Script

Is it possible to schedule Activation of an ICM Script which does NOT have a direct DN/Call Type associated to it?
I know we can do it for a Script versions which has a DN/CT associated to it, but how do I do it for a script which is referenced by a 'Go to Script' only.

Thanks Joseph, but the issue is that we have 100s of production scripts and we do not that how many of those point to or reference to this 1 script (hence this post). And now we want a new version of this 1 script to go live (get activated) at midnight, and I did not want to do it manually at 12:00.
Any ideas Please?
Regards,
Kartik

UCCE: Forceful Release an Agent Call from ICM Script, Can I?

Hi, let me explain the requirement first. Customer wants to make their IVR free of cost but they want to start billing only when the call is landed to skill group/agent. So far I can think to make it possible by triggering their billing server by ODBC gateway through Application Gateway process. But also the customer wants to release that particular call when that pre-paid caller is out of charge. They might trigger one of my application or can modify any particular database field and put the calling# into there and my task would be release that call.
I have thought an idea to develop a TCL script run into the voice gateways and release the call from there by searching the particular call with calling#, but I do not know TCL scripting or any idea how to develope TCL , can't I release that call from ICM script? Do I have any control on calls from ICM when the call is landed and connected to agent?
Any help would be hightly appreciated.

That's a nasty piece of work. Just imagine how jacked off you would be if you are the customer, you have enough in your bank account to get to an agent who is then starting to help you, and in the middle of your conversation you are simply cut off!
I don't think it's possible - although CVP would be your best shot because of the switch leg.
But not only that, I don't think it is desirable. If you check the customer's balance before going to an agent, that should be sufficient. Anything else is just terrible customer service.
Regards,
Geoff

UCCX Real time Reporting - Engine Tasks not clearing

I've got a couple of VERY basic test scripts that I wrote for testing session management from one script to the next. I finally got the scripts to work, but I've been getting this error message when the first script completes (after the call is transferred to the second script):
Contact ID: <xxxxx>, Contact is inactive when getting channel.
I didn't really think too much of it until I decided to look in RTR to make sure nothing was getting hung. Turns out, when I view the "Engine Tasks", one task exists for each time I've called each script. There are 11 tasks right now and periodically other tasks will pop in and out from our production scripts, as they are supposed to. I'm assuming I will have to restart the engine service to clear the tasks (although letting it go overnight seems to have cleared the tasks from yesterday), but what am I doing wrong in the script that is not clearing the tasks?
For moving the call from the first script to the second script, I am using a "Call Redirect". In the "Successful" branch, it goes through a "Set Contact Info" and marks the call as handled, then a "Go to Terminate" step, which is where the error is generated the script ends. It never actually makes it to the "End" step.
Thanks
Chris

I made one change to my script that was able to get rid of the error message, but the Engine Tasks are still there. I tested this morning and just checked; they are still going at 4.5 hours.
I've attached a screenshot of the first script. As you can see, it is very basic, but I feel like I am missing something. I didn't post the second script, but it is very similar, except no call redirect. It has the same behavior in that it still creates an Engine Task that takes many hours to clear.
Thanks for taking a look!

Copy opening does not clear the destination data - Just appends

Hi All,
Copy opening does not clear the destination data. It just appends so if i run the copy opening package twice i can see the signed data get doubled.
We have SAP BPC NW 7.5 SP08 Patch 1001.
I working on the Periodic Application.
Copy opening Script logic:
*FOR %TIME% = %TIME_SET%
*RUN_PROGRAM COPYOPENING
CATEGORY = %CATEGORY_SET%
CURRENCY = %CURRENCY_SET%
TID_RA = %TIME%
OTHER = [B_ENTITY=%B_ENTITY_SET%]
*ENDRUN_PROGRAM
*NEXT
Carry-forward business rules
Source account : BALANCE SHEET ACCOUNTS
Source flow : F99
Dest account :
Dest flow : F00
Reverse sign : FALSE
Data source type : ALL
Same period      :FALSE
Apply to YTD : False
Category dimension:
ID               ACTUAL               BUDGET
EVDESCRIPTION          Actual               BUDGET
PARENTH1
YEAR               2008               2011
COMPARISON          BUDGET               NBUDGET
STARTMTH               1               1
CATEGORY_FOR_OPE                    ACTUAL
FX_SOURCE_CATEGORY
RATE_CATEGORY
RATE_YEAR
RATE_PERIOD
FX_DIFFERENCE_ONLY
OPENING_YEAR
OPENING_PERIOD
OWNER               [ADMIN]               [ADMIN]
STORED_CALC
REVIEWER_CAT
Appreciate any help.
Regards
Mehul

Snote 1620613 has fixed the issue
Regards
Mehul

ICM Script CED not cleared

Similar Messages

Maybe you are looking for