Schedules for Support Patches and Canadian HCM

We have recently upgraded to ECC 6.0 , 64bit Unicode SQL Server 2005.
Next project underway is to migrate Peoplesoft into SAP (HCM).
My question to all Canadians out there is what strategy is anyone using in order to ensure that ALL HCM (Payroll) Patches are applied according to Tax Requirements etc..
Also , we are just now patching to most recent and whatever is available on the SAP Marketplace, but I know that SAP is posting the next set of patches June 9.
Any advise would greatly be appreciated
Maria

Hello,
I agree with Eric that your HR people should be asking for these, they're quite different than the other patches and it shouldn't be your responsibility.
They definitely should be doing the legal change patches for compliance with Revenue Canada, which come out twice a year (mid-year and year-end) in a draft and then a final transport. If you use the draft transport to get a jump on testing be prepared to apply lots of notes as they refine it for the final transport.
If you haven't heard from your HR people by June 1st or December 1st you might want to give them a gentle reminder.
Regards,
Michael

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I am attemting to apply patch 14 after the initial installation of SAP GUI 7.10. As a relative newbie to SAP GUI responsibilities, can anyone advise if I require both Patch 14 files? The SAP GUI for Windows 7.10 patch installed without any errors; however, when I tried to install the PDB files (for support purposes) I received a .NET error 'object reference not set to an instance of an object'. Is this files required in order for me to proceed? Any suggestions for reference material?
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Hi,
Just need someone to point me in the right direction.
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Hi,
Here is the path :-
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Very URGENT!! How to apply CRT for support packs?

Hi falks,
This is urgent, I'll appreciate your quickest reply. I'm trying to apply Stack_14 ABAP, I'm getting the following errors.
Conflicts Betwen Add-On CPRXRPM 400 and support pages
SAP_ABA   700   SAPKA70013     Include CRT
Conflicts Between Add-On ST 400 and support Packages
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SAP_BASIS 700   SAPKB70013    Include CRT
Please help me how to do approach?..
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Points will be given for sure.

Hi Afi
For your second conflict, you need to download the Support package 15 for SOLMAN.
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You could check this information in:
1) https://websmp105.sap-ag.de/ocs-schedules
2) click in SAP Solution Manager Support Package Schedule
3) Search the SAP Solution Manager 4.0 and find the SP 15, in the table you could find that the support package resolves the problem with the component SAP_BASIS SP 14
I recommend you check this note:
Note 662441 - Solution Manager: SAP Notes for Support Packages
and you can check this too:
Note 619054 - Release strategy for Solution Manager Service Desk (ST-SUP)
Regards
P.S. Please reward points
Edited by: Eydar Del Angel on Feb 21, 2008 5:42 PM

Sent this Letter to CEO, Emailed Support, Tweeted and Still NO Response

Not sure how to get anyone's attention here, but the complete disregard for my situation guarantees that I'm taking my business elsewhere.
Hubert Joly
CEO
7601 Penn Ave. S
Richfield, MN 55423
RE: {removed per forum guidelines} and {removed per forum guidelines}
Dear Hubert:
I wanted to take this opportunity to share with you not one but two absolutely horrific customer service experiences that I have had with Best Buy. These situations have been so bad that I would be doing your company a disservice by not sharing this. Please note the subject line contains two different orders. The first order was placed online November 16th. I’d like to start my story there.
My mother in law and father in law are both elderly and disabled and on fixed income. It came to my attention during a visit with them on November 14th that their current dishwasher was broken and that a service call to repair it would be nearly as much as a new dishwasher. As a result, I decided to place an order online with bestbuy.com for a new replacement dishwasher. I was quoted a delivery date of November 29, which was a little further out than what I would have preferred, but I understand that this is a busy time of year, so I notified my in-laws of the delivery date. I was told that I would receive a call the day before delivery with a two hour window of time to have the dishwasher delivered.
November 28th came and went and I did not receive a call with a delivery window, so I decided to call shortly before 5 PM CST. The operator let me know that the window had not been determined yet and that they had until 9 to give me a call but that I was indeed on the schedule for delivery. Nine PM came and went with no call. I was disappointed.
At 8 AM on November 29th, I called the customer service number. I was told that someone from Best Buy was trying to get in touch with the dispatcher at your contracting company and would call me back within 30 minutes to give me my delivery window. I waited for more than two hours without a returned call, so I called again. I was told that the rep wasn’t sure what happened but that I was indeed on the schedule for the day and that they would call me to tell me when the dishwasher would be delivered. These first two calls took place when I was driving from Des Moines to Chicago.
I arrived in Chicago and still hadn’t received a call. I’m sure you can appreciate that I was frustrated at this point but I finally got someone who I felt had some kind of idea what was going on. I was told that yes, the dishwasher was still scheduled to be delivered on the 29th (it was almost 5 PM by this time) but that installation of the dishwasher was not included. Of course, I said no problem, I’ll just add that to the order. I was informed at that time that it wasn’t possible. The specific reason I don’t recall but I did confirm that installation is not a purchase option when purchasing online. I was advised that my best option would be to go into a physical store and cancel the existing order and place a new one. The agent told me that I could cancel the order with her if I’d like, but I told her I wanted to keep the order open in the event that the delivery team showed up, and that I would handle the installation myself. The agent did advise that the order was in an “R” status, but wasn’t really sure what that meant, It should come as no surprise at this point that the dishwasher was not delivered.
On November 30th, I went into your store in Chicago. I spoke with a gentleman named Marcus who was extremely helpful. He told me that yes, the order was indeed in an “R” status, but that the dishwasher itself was actually backordered until December 15th. Having already waited two weeks, I asked if I chose a different dishwasher, could I get it delivered sooner. He checked on the new dishwasher that I wanted, that was more expensive than the original that I had chosen and said yes, this was possible as early as December 3rd. Imagine my delight! I confirmed with my in-laws that the third was not a good day as they both had doctors appointments and were not sure of their extended availability. So we agreed on December 4th for delivery and installation. At this time, I canceled my first order, and placed my second order referenced in the subject line above. I left the store feeling very happy and comfortable that despite the nearly 4 hours I had already spent on the phone, I had finally gotten the results that I was looking for and made a note to myself that for appliances, I should always just go right into the store. Sure enough, that evening, I received an email from bestbuy.com that confirmed my delivery date of December 4th (attached).
The afternoon of December 3rd came and I had not heard anything about a delivery window by about 6 PM. I called in to the service number and was told that I was not on the delivery list for the 4th, but there was no explanation as to why. The agent couldn’t quite tell and then called the dispatcher and gave me a confirmation that sure enough, it was scheduled to be delivered on the 4th as I was previously told, but they had to “force schedule” the delivery. This was confusing to me because I had already been given a confirmation on November 30th. Sure enough however, I did receive another email confirmation, this one saying that my order had been rescheduled for December 4th (attached).
The morning of December 4th, I needed to board a plane for a wedding in Arizona. I assured my in-laws that based on our most recent email that I was confident that the dishwasher would be delivered and installed today as promised. I was disappointed again when late in the afternoon, I called to find out that there was no delivery and no attempt to contact my in laws with a delivery window. So again, I called Best Buy. Again, I got a very friendly and seemingly knowledgeable rep on the phone. I was told that Best Buy had been in touch with the dispatcher and that the dishwasher was literally on the way to the house as I spoke on the phone. After ending the call, I called my in-laws and let them know that they should expect someone shortly as the dishwasher was en route.
Imagine my absolute contempt for your company when I got out of a rehearsal dinner to a voicemail from my inlaws saying that nearly four hours later (and after 10 PM CST), Best Buy was a no show. It was at this point that I absolutely lost my patience and made yet ANOTHER call into Best Buy. I was told at that time, there was nothing that could be done and that I would need to call back in the morning. So again, first thing in the morning, I called in and spoke to another rep. AGAIN, I was promised that someone would contact me before noon. AGAIN, noon came and went and nobody called me, so I called Best Buy again. In fact, I made a total of six phone calls on Friday. Each time, I was told something different. Each time, you absolutely underwhelmed me with the inability to address a very simple problem, and most importantly made me feel that my value to your organization is insignificant.
Saturday after the wedding, I made one final call to Best Buy. I got a gentleman on the phone who was as nice and seemingly as knowledgeable as every person that I had spoken with to date. He made no promises. He put me on hold several times to see what he could do to help me. At the end of the call, he said that regardless of all of the run around, the hassle, the miscommunication, lack of follow through on promised return calls, no shows on delivery dates and absolute lies that I had been told, he simply couldn’t do anything to improve my situation. His name was Pedro, and he should be commended for his empathy and his honesty. I accepted the first confirmed appointment that he could schedule, December 15th, 2014. I was told that I will be getting a call with a window for scheduled delivery and installation. At this point, after having become completely disgusted with this process, I’ve not even informed my in-laws that the new date is Monday. At this point, they know I’m still working on things.
After examining my mobile phone bill from November 16 to this current date, on my mobile phone alone, I show that I’ve spent 193 minutes on the phone with Best Buy. This does not include calls from my office, from my in-laws and from the hotel. The total for those calls has got to be close, if not more time. This does not include the amount of time I spent in the store either. I can also tell you from my mobile phone bill alone that between November 16 until this moment, I have called from my mobile phone 19 times. Nineteen times. Think about that for a minute. Think of close to 6 hours of your employee’s time, and more importantly, of my time. This is lost productivity out of my day. I’m a software consultant and my life is made up of billable hours, its where my income is derived from. You’ve effectively stolen that much money out of my pocket in addition to treating me and my family like nothing more than a number with no regard as to what it means to put a customer first and keep a long time loyal member satisfied.
I’ve since been able to find the dishwasher at Sears and at ABT (a local retailer) on sale for $539.99. As with most products, I purchase, I do have other options and I place a high degree of value on my time and money. I place an even higher degree of value of knowing that when I give someone my word, it’s the most important thing I have to reflect my character, reputation and is a key indicator for my intentions.
Knowing there are other options out there, I give you my word that I will be considering all of my future purchasing options accordingly based on the results of this transaction (that hasn’t even been completed yet – so who knows, I may not even be out of the woods).
Regards,
Lane
Follow up - when they did deliver it, they hauled the old dishwasher away. Three days later, someone from the same subcontractor showed up to pick up the old dishwasher - THAT HAD ALREADY BEEN TAKEN AWAY. Talk about not knowing what you're doing!

Hello Lane,
There is very little more frustrating than having a delivery not be completed on time, not to mention having additional appointments missed. I certainly understand your frustration over the numerous calls you made in trying to resolve the delivery of your in-laws new dishwasher and I sincerely and wholly regret that this was your experience last winter. Since we strive to provide clear, accurate, and timely communication to you and our other customers, I am at a loss to explain the many, many missteps you describe and I apologize sincerely for the less that stellar showing on our part.
In reviewing your situation, I note that we issued responses to both emails you sent, both from your Twitter conversation with us and the original copy of the missive that you've provided here. Was there something in particular you were looking for in our original responses you didn't find, or that left you feeling unheard? Since this series of events occurred nearly six months ago, I'm wondering if something new has happened that has brought this incident back to the fore?
Please know that I'm very grateful that you took the time to write to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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Schedules for Support Patches and Canadian HCM

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