Screen Damage Due to "Blackberry" Badge on Closure Flap of 8820 Swivel Holster

I recently received a Blackberry 8820 which came with the lambskin swivel holster in the box. The closure flap of this holster has a metal badge on it with the "Blackberry" name cut into it. The surface of this badge, especially where the name is cut, is very rough.
The other day, while placing the phone back in the holster, the closure flap got inadvertently tucked inside the case and the surface of the screen scraped across the metal badge. I could hear and feel this as it happened and stopped inserting the phone immediately, but now there is a huge gouge in the screen. At first I was sick about it; now I am angry because the damage was caused by the case that was intended to protect it.
I contacted my carrier (T-Mobile) who gave me the "too bad; so sad... there's nothing we can do" treatment
I feel this was the result of a poor design and would, at a minimum, like to contact RIM but cannot seem to find a direct number.
1) Has anyone else experienced this?
2) Is there any recourse?
3) Does anyone know how I can contact RIM directly to suggest they move this badge or change the design to prevent this from happening again.
Thanks in Advance

Most of my users have their phones with the screen facing out.
This way if the tab gets caught, it would only scratch the back. Plus then they can see the notification light.
Suppose you could try contacting RIM... 519/888-7465.
Is your phone under still under contact? I've had Verizon replace 8830's that were busted for $50.00.
The other option is you can buy the front piece plastic piece that covers the screen, called a Front LCD Screen and replace it. You can pick them up for about $6.49 on Ebay. Then go to Youtube to find a video on how to install it.

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