Screen freezes and popup message says I need to do a shutdown and then restart. It does it sometimes 2 times a day. Im new to apple and need help.

My screen freezes and popup message says I need to do a shutdown and then restart. It does it sometimes 2 times a day. Im new to apple and need help.

Bad or incompatible RAM is, more often then not, the cause of most Kernel Panics. It could also just need to be reset.
Here's the most used site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step.
Here is a great MacFixIt article.
 Good Luck!
DALE

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Need to authorise a song to play on itunes, I do this and a message saying 3 out of 5 pcs have been authorised, paid 99p for song. Not happy if I cant play it. Please help if you can!

Please Help!

Hi LauraD25,
Its unfortunate that your music is not playing.
If you could please provide some more information so I can help you.
In the title it states you have authorized the comptuer already and it is still not allowing you to play the song.
If you right click the song that will not play - then click Get Info - in the window that appears it will show Account- Take not at what is the account name listed? Is it the same account you just authorized? Is it a friend or family members account?

After I've closed Firefox and try to re-open it, it'll say it's already running. Have had to re-boot my computer several times a day to get it running again. HELP!!!!

This is a problem that I've been experiencing for the last month. After I've had Firefox open and then close it, when I try to re-open it, it says it's already running, but I have to re-boot my computer to get it going again. I have had to re-boot 5 times just today alone. What's up with that, and how can it be fixed??!!

See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
*https://support.mozilla.com/kb/Firefox+hangs

The startup manager loads but cannot display, all i get is a black screen and a message saying No signal

I have a mac mini that was just assigned to me to set up for my team at work to use when they are helping customers who have a mac. We need to have OS 10.8 and 10.9 on separate partitions, which I have set up. However when I launch the startup manager (holding option during startup) i get a blank screen and a message saying No Signal. I know the Startup manager has loaded because I can use the arrows to navigate blindly and I can successfully load either partition. I believe that it is a resolution issue. The monitor I have available can only display in 1440X1080 at 75 hz and I think that the startup manager must be loading at a higher resolution than this.
I have tried clearing P-ram and have searched ceaselessly to find someone who has had this same issue and no one else seems to have it.

I think the Startup screen is 800*600 normally, can you set the Startup partition in Sys Prefs>Startup Disk?

I updated to iTunes 12 and didn't like it. Followed advice to revert to 11.1. Now my iphone won't sync and error message says I need iTunes 11.2 or higher. Apple Download choices didn't have anything between 11.1.5 and 12. What can I do?

I updated to iTunes 12 and didn't like it. Followed advice to revert to 11.1. Now my iPhone 5 won't sync and error message says I need iTunes 11.2 or higher. Apple Download choices didn't have anything between 11.1.5 and 12. What can I do? Using iTunes 12 is not an option. Many features I used for audiobooks have disappeared.

The version immediately prior to 12 was 11.4.0.18. Here are direct download links from Apple's servers:
iTunes 11.4.0.18 for Windows (32-bit) - iTunesSetup.exe (2014-09-09)
iTunes 11.4.0.18 for Windows (64-bit) - iTunes64Setup.exe (2014-09-09)
tt2

App Store says I have the latest version of Keynote but a kn presentation I am uploading cannot open and the message says I need a newer version. Very frustrated at this point

App Store says I have the latest version of Keynote but a kn presentation I am uploading cannot open and the message says I need a newer version. Very frustrated at this point

I actually had Keynote 06, Keynote 08, and Keynote 09. After finding trashing 06 and 08, 09 is working fine. Apple support troubleshot it this morning with me.

I have Adobe Acrobat version 11.0.0 installed with Adobe CC. I cannot download PDFs from the internet (in this case from PubMed National Library of Medicine). If I try to do this I get a popup message saying that "ADOBE ACROBAT NPAPI PLUG-IN, VERSION 1

I have Adobe Acrobat version 11.0.0 installed with Adobe CC. I cannot download PDFs from the internet (in this case from PubMed National Library of Medicine). If I try to do this I get a popup message saying that "ADOBE ACROBAT NPAPI PLUG-IN, VERSION 11.0.0 NEEDS YOUR PERMISSION TO RUN. I DON'T KNOW HOW TO GIVE THIS PERMISSION OR WHAT TO DO. CAN YOU PLEASE HELP?

What buttons do you get to click on with this message? What browser are you using (e.g. Safari, Chrome, Internet Explorer...)

Does any one know about this... I was trying to download a song and a messages saying cannot complete transaction call customer support..what can I do cuz I called and couldnt get through

I was trying to download a song and a messages saying cannot complete transaction please call customer services ... I called and couldn't get through what can I do now

Welcome to the Apple Community.
It sounds like you are trying to change your login in the Tunes store through iTunes on your computer, which you can only do once in 90 days, which you don't need to do for this.
What does your iPad usually sync with.

What happened? Tried to open Elements 8 and error message says "Photoshop has stopped working."

The Welcome screen somes up but then fades and error message says "Photoshop has stopped working." Then Windows closes the program.
I shut down the computer, waited, then did restart, clicked on PSE, and the same message came up again. That was last night, thought I might get a message this morning, but same thing happened again. I'm trying to not panic - this is all new to me.
Any help welcome!

If you have not updated to the most current version, you might try that.

I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

Hello AKCamus
To give you some ideas of what to do next, I have provided a few articles that will give some troubleshooting Wi-Fi connections and recommended Wi-Fi settings.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
Thanks for using Apple Support Communities.
Regards,
-Norm G.

My iTunes will not start. The box on the error message APSDaemon.exe, And message says "This application failed to start because MSVC80.dll was not found. Reinstalling may fix." I did the reinstall and I get the same error.

My iTunes will not start. The box on the error message APSDaemon.exe, And message says "This application failed to start because MSVC80.dll was not found. Reinstalling may fix." I did the reinstall and I get the same error. The error first happened after I approved the an iTurns update.

Same problem today. Took five times to reinstall without any error messages. Apple has posted a way to fix and you should follow their's first. I finally got to upldate correctly by doing their fix but with one difference. I did the following:
1) Went to the C:\program files (x86)\iTunes and C:\program files\iTunes folders and moved every file ending in .dll to the desktop (even if two files in same location had the same name, just replace)
2) Restarted computer and still got error message
3) Uninstalled all apple programs possible in the following order......itunes, apples software update, apple mobile device support, bonjour, and apple application support.....all performed using the microsoft control panel
4) put all the .dll files on the desktop in the trash and emptied (this is a step apple support did not specifically put in their fix but for a final try I wanted to delete everything apple).
5) Restarted computer.
6) Re-installed itunes from apple website
No error messages during re-install and was able to open shortcut in one try. Even updated my ipad to make sure everything was working.

I have an iphone4. every time i turn it on i get an old I.D. and a message saying, "Apple password " then my email address and asks for the password. I have a different account that itunes on my computer recognizes. How do i remove this from my phone?

i have an iphone4. every time i turn it on i get an old I.D. and a message saying, "Apple password " then my email address and asks for the password. I have a different account that itunes on my computer recognizes. How do i remove this from my phone?

to remove that account.
go to settings > iTunes & App Stores > click on that apple ID then sign out.

My husband's iphone has a hotmail ID but it was hacked and we need to change it to his current email. Where do we change it? I tried on apple and it says he has a yahoo address? We want to download apps on his phone and can't because of the hotmailThanks

My husband's iphone has a hotmail ID but it was hacked and we need to change it to his current email. Where do we change it? I tried on apple and it says he has a yahoo address? His yahoo mail comes to his phone. We want to download apps on his phone and can't because of the hotmail address.
Thanks

My husband's iphone has a hotmail ID but it was hacked and we need to change it to his current email. Where do we change it? I tried on apple and it says he has a yahoo address? His yahoo mail comes to his phone. We want to download apps on his phone and can't because of the hotmail address.
Thanks

Ok so I cant open my Itunes due to Windows Error 2 and the message says to uninstall and re-install Itunes but I'm pretty sure that would wipe the library right? Is there any way to fix the problem and keep my library?

Ok so I cant open my Itunes due to Windows Error 2 and the message says to uninstall and re-install Itunes but I'm pretty sure that would wipe the library right? Is there any way to fix the problem and keep my library?

Hi neffn!
I have an article for you that can help you go through that process of uninstalling and reinstalling iTunes. If you have Windows 7, you will want to see this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
and if you are using Windows XP, you will want to reference this article:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
Note that, as it says in those articles:
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, see iTunes: Back up your iTunes library by copying to an external hard drive.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect. I downloaded on Friday afternoon.

I try to access my new Adobe Pro XI download to use it, and a message says "serial number not valid" or words to that effect. I downloaded on Friday afternoon. Why? This should have been easy.

Contact support by web chat to get your serial number issues sorted.
Mylenium

Screen freezes and popup message says I need to do a shutdown and then restart. It does it sometimes 2 times a day. Im new to apple and need help.

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