Screenshots will not upload for my new app

When I try to upload screenshots (before I submit for review) for the newest verrsion of app, the drag and drop and manual file loading does not appear to be working.   I've rebooted my computer and it still does not work.
When you use the "drag and drop" method, it shows the files with a "+" sign into the drag and drop area- but then nothing happens.
I've even tried loading Safari on a windows machine and it still does not work.  Same error. 
Anyone having this problem?

I was able to download to my new computer. How do I load it from here? I double clicked the read box icon and another window opened with folders and another red box icon labeled setup. I double clicked the setup and a window, as shown, opened said it from an unidentified developer. How do I install?

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