Search by Customer PO in VA02/VA03 is not returning values

Hi,
We currently have an issue where a single user is not able to look up by customer PO no. in VA02 or VA03 but she can look up by Delivery no. or Billing no. in the same tcodes. She can also search by PO no. in VA05. She has authorization to the sales area and plants as she was able to do this a week ago.
I asked her to log in to SAP using a different workstation and it still didn't work. A co-worker to logged in to this user's workstation and search by customer PO no. worked for the co-worker. SU53 resulted to missing authorization VA35 but this is immaterial since this tcode is not being used by the group.
Any help is greatly appreciated. Thanks.

We had this issue which we found out was caused by a personal list being saved accidently by a user. Therefore when ever they searched using a customer number that didnt match the 1 order on their personal list, no results would be shown.
The issue could be resolved as follows;
Transaction: VA02/VA03
Enter the customer number and right click on search.
Select the possible entries option or press F4.
At the top of the screen you will be able to see text that says how many orders are on the users personal list.
Select each search tab until one tab will show the orders saved on the users personal list.
You can then select the DELETE FROM PERONAL LIST ICON to remove the orders from your personal list.
You will then be able to do a proper search revealing all results matching the search criteria entered.
The personal list only searches the orders saved within that personal lists and thats why no results are displayed. Even though there might be orders on the systems for the customer you are searching for - the customers order may not be saved on your personal list.

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