Search results different for two machines on same network with same version of Lync (2013)

When searching by Department in Lync 2013, one machine displays the individuals who are members of the department while the other machine just lists the group. The same machine that displays just the group occasionally will not show contact information
(work phone, department, title) for individuals either but the other machine will. Two different Windows 7 machines but running Office 365 Lync 2013 client on the same network. I have cleared Lync cache and downloaded the latest address book. Any
thoughts on this?
Thanks,
JARED

This isn't an explanation for what's happening, there could be many things wrong. But, it might be worth a shot to avoid the offline GAL search and go to an online web search only. This may get you more consistent results.
To test, create a new policy and assign it to a couple of users like this:
New-CsClientPolicy -Identity WebSearchClientPolicy -AddressBookAvailability WebSearchOnly
Grant-CsClientPolicy -Identity UserA -PolicyName WebSearchClientPolicy
Grant-CsClientPolicy -Identity UserB -PolicyName WebSearchClientPolicy
If that works, you could change your global and other client policies to use the same method. There would be a bit more of a load on the server, so if you have thousands and thousands of users you may want to plan accordingly.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

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