Security & Privacy Identity theft / Account tak...

This is emarquit again. I went to Security & Privacy >> Identity theft / Account takeove as you advised others and it takes you in a circle with no means to report the fraud., which is why I wrote to you..

emarquit wrote:
This is emarquit again. I went to Security & Privacy >> Identity theft / Account takeove as you advised others and it takes you in a circle with no means to report the fraud., which is why I wrote to you..
you can also send an email directly to [email protected] just use the same subject line Security & Privacy >> Identity theft / Account takeover.
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Identity theft / account takeover

I have attempted the account verification 7 times since Sayed Ramadan ([e-mail removed for privacy and security]) who works for Rajesh Sachdeva at XCEL Technologies http://excelebiz.in/contact-excelebiz/ in Delhi India on Sunday. Skype customer support has not been able to help me and they recommended I contact Sayed to get my account back. I did so, and now he is trying to bribe me to get it back...
---------- Forwarded message ----------
From: sayed ramadan <(sayed.ramadan93 *****)>
Date: Mon, Oct 13, 2014 at 5:42 PM
Subject: Re: skype account
To: T <[e-mail removed for privacy and security]>
ok, but how much you pay ?
2014-10-14 0:22 GMT+02:00 T <[e-mail removed for privacy and security]>:
please return it

On Thu, Oct 16, 2014 at 7:59 AM, sayed ramadan <[e-mail removed for privacy and security]> wrote:
100$
2014-10-14 9:27 GMT+02:00 T <[e-mail removed for privacy and security]>:
How much do you want?
On Mon, Oct 13, 2014 at 5:42 PM, sayed ramadan <[e-mail removed for privacy and security]> wrote:
ok, but how much you pay ?
2014-10-14 0:22 GMT+02:00 T <[e-mail removed for privacy and security]>:
please return it

Security breach/identity theft?

I mistakenly gave a bogus product support person in India remote access to my Mac. He got into my terminal and I watched a lot of information flying by.
I don't know what he was able to do, but I'm concerned that he had - or still has - access to sensitive information.
What can I do to determine if I'm breached; and, if I am, what can I do about it?

I did not buy the one-time security scan they offered (only $99!), so they did not get credit card information directly from me.
However, I'm concerned that they may have credit card and/or banking information, passwords, etc., from documents/emails on my hard drive.
I do not keep accounts and passwords exposed (possibly, however, through Safari autofill), but I do keep a "hint" sheet of user names and passwords.
I did a clean install after discovering the scam, then restored to a back-up prior to the event. I did not modify my Mac account ID, nor my router password. I don't know what to do to fully protect the computer and my information.

Identity theft-Verizon corporate store employee opened an account in my name without my permission. It seems Verizon isn't willing to do anything to resolve it. Help!

It’s a long story but I’ll try to keep it short and simple as much as possible.
I went to the Verizon Wireless corporate store back in beginning of February 2014. After a credit check, I decided not to go with Verizon and left the store. About a week later, I received a letter from Verizon saying “Welcome to Verizon. Your new account… “. I called the customer service right away and was able to get the phone number,account number and other information. I was able to make a my verizon account and get a receipt for the service and device. Turns out, the new account was opened about 20 minutes after I left the store by “M” who helped me. The receipt had the time, employee’s name and register/terminal number that he used to open an account. He opened an account,added data service and got an Ellipsis tablet for free.(They were having a promotion at that time)
Customer service rep told me that she can’t do anything other than closing the account and left me with a $83 bill which she couldn’t waive. She closed the account then I went to the corporate store right away.
I spoke to the store manager “C”. I told him what happened and showed him the receipt. He went to the back of the store to talk to “M”,came back,talked to other employee(I overheard their conversation-he was saying what “M” told him made no sense to him) and told me that “M” will come talk to me to explain what happened shortly. I waited for 20 minutes or so for “M” to have a conversation but he never showed up. The store manager said that the account was opened by “accident”. He’ll look into it and give me a call in a day or two. It was hard to believe that a new account can be opened by “accident” but I took the store manager’s business card and left the store.
2 days later,I didn’t hear from the store manager so I called him at the store. He said “Oh,I totally forgot. It’s been a busy week. I’ll call you back. Don’t worry, as soon as I get an update,you’ll be the first one to know.” That was the last time I got to speak to him. I’ve called him at the store many times,even called his cell phone which was on his business card. I’ve called many times and left many voice mail but he never got back to me. I called customer service many times but it took 20 minutes just to speak to the rep,then transferred to another rep,wait for another 20 minutes then get disconnected. After 6 or 7 tries, I finally gave up. It went absolutely nowhere.
A week later, I decided to call the Verizon fraud department to file a complaint. The rep pulled the file and said that whoever at the store filed the report left out a lot of details and names. He also said that it looks like either they didn’t take it too seriously or someone was trying to cover up. According to him, the report is a joke. He said that he can’t do anything on his end I need to go to the store to resolve it.
For the next two weeks, I called the store ,cell phone and left messages every 2-3 days but no luck.
Two week later I found the number for the Verizon Security Department. I called them to file a complaint. The rep took my information and said he’ll call back within 48 hours. No case number given.
3 days later, I still hadn’t heard from anyone,not even from the security department. I called the security department again. I explained that I filed a complaint but the rep couldn’t find the case. I filed a complaint again and was told that someone will be contacting me in a week.
It’s been over 2 weeks but I still haven’t heard from anyone. A few days ago(3/31/14) I received the bill from Verizon in the mail.
At this point, I can’t seem to get Verizon’s attention. I’ve already got the police report and spoke to the identity theft lawyer. I’m about to report to FTC,BBB and the attorney general. I’m also initiating paperwork in my local small claims court.
It is very frustrating having to spend so much time just to trying to talk to someone from Verizon but I’m not taken seriously. I had to spend so much time contacting credit bureaus,researching how to handle the situation like this and other things I have to do to handle the situation. This is such a nightmare and very overwhelming. Not to mention my credit score dropped by 100 points right after this incident which got me denied for an apartment application and had to pay more security deposit.
Please help. If anyone can give me an advice on the best way to handle this or to get Verizon’s attention, I’d really appreciate it.

I am sorry this happened to you. We found out today that the Galaxy phone my wife purchased for me and put 300.00 cash downpayment on was stolen by an employee. Of course calling does not do a thing. All they do is say sorry and hang up. I will find a way to get that money and then leave this company. It just stinks that they take the word of an employee (who by the way was not there two weeks later) and we spoke to the manager who said he would take care of it but did not. We are out 300.00 and screwed I guess. WE WILL BE LEAVING THIS COMPANY.
I know they don't care but it made me feel good to type in caps. I really do not care who is my carrier anymore, they cannot be as bad as this one,
Bill Moore

Having you stop pestering me about openness. Have you not heard of identity theft. There is not enough security for "openness!"

Having you stop pestering me about openness. Have you not heard of identity theft. There is not enough security for "openness!" Asking questions should be easier. This is too much going thru 4 pages to ask you one question. Why does firefox crash so often?
== This happened ==
A few times a week
== a year ago.

The questions are asked to collect information to analyze the problems you are experiencing. Otherwise we would see a lot of "It doesn't work" or "What is wrong with my Firefox" with no other details. There is no personal information requested. You can choose to leave an e-mail address so that you receive a notification when someone responds to your question; otherwise, you must search for your post when you return. With the thousands of questions received each week, searching the forum for your post when you return can be tedious, and sometimes unfruitful. The e-mail address you leave for notification is not accessible by us; the notifications are automated.
'''We are all uncompensated volunteers here; users helping other users.'''
Most crashes are caused by Extensions or Plugins. Sometimes crashes can be caused by malware or by something wrong on your system.
'''Firefox Safe Mode'''
You may need to use '''[[Safe Mode]]''' (click on "Safe Mode" and read) to localize the problem. Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
See:
'''[[Troubleshooting extensions and themes]]'''
'''[[Troubleshooting plugins]]'''
'''[[Basic Troubleshooting]]'''
If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.

Anybody else not a Verizon customer getting nowhere w/Verizon identity theft unit

I am not a Verizon Wireless customer. I was, but I changed over in 2011 because the coverage with another carrier was better than where we previously lived for 17 years. We are middle aged, fiscally very conservative and sound, and expected no problems whatsoever when my husband decided to retire in June and for us to move out of state, selling our real property and buying our dream home in the place we choose to retire. We had a regular monthly credit report company but last summer they stopped offering the low cost arrangement our credit card offered years ago. We lost a family member after a six month decline and had no reason to believe anything was wrong. My husband ordered up his report and score and was way up as we expected. I then ordered mine and I fell off my chair (literally). My score had dropped by one hundred points because someone opened a Verizon Wireless account last October in my name, ran up the account to more than a thousand dollars, and bailed. Supposedly, it was sent to collections but since the phone seems to have been ordered in New York and I haven't lived there since 1970 (as a kid), I knew it wasn't me. I went through all of the required steps, wrote my dispute out, sent proof of my police report, complained to the Federal Trade Commission, and spoke to a representative named Justin who confirmed that it was clear it was not my account (he could not legally give me more at that time but that should no longer apply). I get an e-mail that gives me a report number and tells me to sit tight, basically.
Crickets chirping.
A few days ago, I get an e-mail from the previously very helpful Justin that says something to the effect of "oh, that's just a collection account. All is good! Bye!!" Wait, what? I can't get the e-mail to let me reply so I wait for the new reports to come out, expecting that my fully documented case of identity theft will be resolved.
It is now a month and when I ordered my three reports and score for the new quarter, voila! MY SCORE ACTUALLY WENT DOWN MORE!!!!!!
I am on my 4th call today, and taking screenshots every five minutes I wait. After more than two hours of being lied to "your representative will be with you in a few brief moments), I am ready to go off the grid or start collecting names and contacts of those who are not customers of Verizon Wireless whose identity has been stolen because I believe we are not restricted from filing a class action suit because we have no contractual relationship with Verizon Wireless.
Okay...after more than 30 minutes on call 4, I was patched through to the Fraud Department to a representative named Greg. He patiently listened to my rant about how horrible their internal phone system is, he remained completely cool and calm, I calmed down, confirmed that I know he is not the problem nor can he effectuate any major changes, he took my number in case we were disconnected (which, surprisingly, we were not) and an hour later the fraudulent account has been closed out, my credit reports will be corrected, and I will receive information with which to pursue the harm the thief committed.
There has to be an easier way and I will remind these companies that ignoring or ******* off the victims didn't do the Roman C. Church any good either. It is unfair that there are those who seem to believe anything they can get away with is okay and that companies who employ people etc get ripped off, but as the collateral damage victim, I can't spread out my losses. I urge Verizon Wireless to make it a priority to service all identity theft victims, especially since some of the thefts come from Verizon Wireless employees. Otherwise, they are creeping ever closer to a huge, huge lawsuit.
Thank you Greg at Verizon Wireless Fraud Division.

I am sorry this happened to you. We found out today that the Galaxy phone my wife purchased for me and put 300.00 cash downpayment on was stolen by an employee. Of course calling does not do a thing. All they do is say sorry and hang up. I will find a way to get that money and then leave this company. It just stinks that they take the word of an employee (who by the way was not there two weeks later) and we spoke to the manager who said he would take care of it but did not. We are out 300.00 and screwed I guess. WE WILL BE LEAVING THIS COMPANY.
I know they don't care but it made me feel good to type in caps. I really do not care who is my carrier anymore, they cannot be as bad as this one,
Bill Moore

Security & Privacy preference pane Error Mavericks -- NOT WORKING

Please Help!
I get this very worring error in Mavericks, which I just installed

Our preference panes seem to be identical.
There are two other things you might want to investigate:
1) Although this is unlikely, look in /Library/PreferencePanes to see if for some reason there might be another copy of Security.prefPane.
2) Another possibility may be that a settings file is corrupted. One such file seems to be in your account's Library folder. In the Finder hold down an "option" key while you pull down the "Go" menu, then select "Library". In the resulting window open "Preferences". Find the file com.apple.systempreferences.plist. With System Preferences not running, drag that file to the Desktop. Then see if you can access the Security & Privacy panel.

Security & Privacy preference pane not opening

All of my system preferences panes work except Security & Privacy. This has been broken since installing 10.9.0 and 10.9.1 hasn't fixed it. Pane tries to open then gives the error, "There was an error in Security & Privacy preference pane." Looked through other posts for solutions but nothing seems to work. Tried creating a new user account, deleting caches, systempreferences.plist. Took into Apple Store and they suggested restoring from TimeMachine backup but that did not fix it. Been dealing with this for a while but now I really need to install an unsigned app and can't get to the security pane to allow it.

Our preference panes seem to be identical.
There are two other things you might want to investigate:
1) Although this is unlikely, look in /Library/PreferencePanes to see if for some reason there might be another copy of Security.prefPane.
2) Another possibility may be that a settings file is corrupted. One such file seems to be in your account's Library folder. In the Finder hold down an "option" key while you pull down the "Go" menu, then select "Library". In the resulting window open "Preferences". Find the file com.apple.systempreferences.plist. With System Preferences not running, drag that file to the Desktop. Then see if you can access the Security & Privacy panel.

Can't open Security & Privacy preference pane?...please help.

Hi All,
I would be grateful if anyone could assist... I can't seem to open the security & privacy preference pane. I receive the following "Preferences Error" upon trying to click the icon in my system preferences:
First click: You can’t open Security & Privacy preferences because it doesn’t work on an Intel-based Mac.
Second click: Could not load Security & Privacy preference pane.
I noticed the issue this past week when I installed some monitor callibration software. After downloading, the software's interface text did not load (it was simply blank for the drop down menus). The manufacturer tried to help me by clearing font cache and such, but that was not the issue. When he next directed me to the S&P pane, that's when I noticed I couldn't open it to adjust anything.
* I did go into Users & Groups and created a new admin user. I was then able to open the Security & Privacy pane, and load the monitor calibration software without any problems, so it seems to be a user issue I suppose? Tried to trash some security preferences, reinstalled 10.8.2, but with no luck.
Thanks for your assistance!

Try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This does some maintenance routines and 3rd party applications don't load. Sometimes 3rd party applications are the problem. If your normal user account works in Safe Mode, it is probably a 3rd part application.
Safe Mode
Safe Mode - About
General information.
Isolating issues in Mac OS X
Troubleshooting Permission Issues
Step by Step to Fix Your Mac

How do i disable "change password" in "security & privacy"

Hi... i think something might be wrong... I have a standard account (for a child) that is locked down by parental controls by an admin user. I've locked changing the password - "Disable changing the password"... The lock icon is locked for users and groups in the standard account - so that works.
However if i goto System Preferences/Security & Privacy/General/Change Password it allows for changing of the standard account password and does not require the admin password.
Really? Can anybody else confirm this? How do I lock this also?
thanks in advance.

This isn't an answer.
You aren't the only one seeing this behavior. If you monitor the "More Like This" box (top right), other threads appear. Opening them usually displays other threads.
You might want to submit feedback to Apple so they are aware of the problem:
http://www.apple.com/feedback/

Can't unlock security & privacy pane

Hi Guys,
Running Yosemite 10.10.2.
I am trying to unlock the security and privacy pane in system preferences. I provide my credentials, the padlock unlocks briefly, but then locks again. I have a password on my account and have even tried setting up a second test account (also with a password).
Any suggestions?

There are 2 work arounds for this issue
1 Set a password for account then security/privacy tabs will unlock like normal
2 Without password set you can click to unlock then when authentication box appears use return to ok it and immediately click on any security/privacy tab you literally have a split second to do this but it works
This issue has been apparent in:
10.10
10.10.1
10.10.2
This has helped some people though this is first I have encountered the wont unlock with with admin account password entered

Unable To Change Security/Privacy Level Settings

I have a MacBook Pro running 10.5.1 (ran the latest updates). When I launch iChat 4.0, I can't add buddies, I can't show status in the menu bar nor (and the most important), I can't set my Security Privacy level. My entire Security window has every selection grayed out. None of the Privacy Level radio buttons are selected which means I can't see any of my buddies online. My buddies are listed and it shows my account available but that's it. I've already deleted all the apple.ichat prefs, rebooted (and relaunched) and tried changing the settings both logged in and off. Help! I need a fix please. Thanks.
Mike

Hi,
I have a theory.
I have no hard evidence.
But....
The firewall in 10.5 was reported as not working properly and if Set to Specific apps was in fact Allowing All
Now you are updated to 10.5.1
I have a suspicion that if left at the 10.5 setting the firewall is not properly updated.
Your symptoms suggest you are not logged into AIM fully/properly as the Security tab is only active when you are logged in.
I would do the following.
Use the Logout of AIM item in the iChat Menu list.
Quit iChat as this tends to rebuild the iChat .plists on closing.
I would go to the Mac Firewall and set it to Allow All (if different)
I would then Set it to All Specific and restart iChat.
If this fails remove iChatAgent from the allow list and Quit iChat and restart it which should put iChatAgent back in the firewall list.
If this does not work I would delete all apps from the Mac Firewall - set it to Allow All and then back again and add iChat and allow it to add iChatAgent.
If this still fails I would then delete the com.apple.ichat.AIM.plist that hold the AIM login as there is still the possibility it is corrupt but may need the firewall sorted first.
Summary.
I am suggesting it is a set of circumstances that may need a specific approach to sort and are asking you to test this out.
In essence this is to reset the firewall and possibly delete the .plist involved.
8:51 PM Friday; December 7, 2007

HT5312 I dont remember security questions. i want to take it. I hope you help me. Thanks you.

Hi!
I don't remember security questions. i want to take it. I hope you help me. Thanks you.

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87159)

I am considering taking my MacBook on an overseas vacation. Am I exposed to identity theft if it is stolen and is there anything to do to avoid this?

I am considering taking my MacBook on an overseas vacation. Am I exposed to identity theft if it is stolen and is there anything to do to avoid this?

>Am I exposed to identity theft if it is stolen<
I think you are in danger of theft even if you are in this country. There are many ways to protect your MacBook from theft but be aware that nothing is absolute.
This is a good overview of hardware options:
http://theandy.hubpages.com/hub/Protect-Your-Retina-Macbook-Pro-MacBook-Air-From -Theft-Part-1-Kensington-lock-alternatives
and software:
http://theandy.hubpages.com/hub/Protect-Your-Retina-Macbook-Pro-MacBook-Air-From -Theft-Part-2-Data-Protection-Tracing-A-Stolen-Computer
Of course remove all personal information from your MacBook and use passwords as noted.
Remove all links to personal accounts that you won't absolutely be needing on your trip.
Depending on your insurance provider it might be possible to extend your coverage just for your vacation. If it were me I might think of pulling my current hard drive and reinstalling a bare bones drive that doesn't have all my normal links to bank accounts, PayPal et al.

Dear Apple Support , This is ***Abdurrahman*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account . Best wishes,

Dear Apple Support ,
This is ***Abdurrahman*** ,I can't remember my security question answers , so Please help me to Create new Security Question for my Account .
Best wishes,

The people on these boards aren't Apple Support and can't do that for you. You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102461)

Security & Privacy Identity theft / Account tak...

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