See administrator (-3917 Invalid information element) Airport Connection

Error: See administrator (-3917 Invalid information element)
Hi,
On a 2010 Macbook Air 11" 1.6GHZ 4GB.
When I try to logon to a dads 54g WEP network (his laptop does not support WPA so WEP is the only option). I get "See administrator" error when I enter my the WEP username/password.
My iphone, and macbook pro both logon onto the same network
When I review the console log it says the following
"05/12/2010 16:16:39 SystemUIServer148 Error joining MyWLAN: See administrator (-3917 Invalid information element)"
What does -3917 Invalid information element mean and how can I correct it to get onto his network (I am staying with him at the moment). His router is a Belkin wgr619 v9
My macbook air goes ok on on a WPA, WPA2 networks?
Matthew

I'm having exactly the same problem with a 2007 Macbook and 10.6.5.
A secure network which is using WPA Enterprise appears as unsecure and I get that error.
As a result, most of the times, i'm unable to connect to it.
any solution?

Similar Messages

"See administrator" error with Mac mini airport card

Help, please. My Mac mini has an airport card installed. I got a new cable modem with a wireless N router (combo cable modem plus wireless N router) and I went to wirelessly connect my Mac mini's airport card to it.
I guess I typed the wireless router's password in wrong too many times or something, because suddenly I received the following airport error message on my Mac when trying to join the network (during the "The network so-and-so requires a WPA password" phase):
"See administrator."
It will not let me connect to my wireless network, even though my Macbook, my iPad, and my Roku player are connected to this wireless router/combination cable modem just fine. The Mac mini is connected to it through Ethernet.
Also, with my previous set-up, a wireless router (a Belkin N router) combined with a cable modem from my ISP, the Mac mini was connected at the same time both wired (Ethernet) and wirelessly (airport).
So I cannot figure out what is wrong and I cannot figure out how to clear this message.
I have already tried a solution that I found here which is indirectly related:
http://hints.macworld.com/article.php?story=20060318124936642
because yesterday I was also getting a System keychain error but I can't seem to reproduce that at the moment. I must have cleared that one, but I still can't access my wireless network through the Mac mini.
I am locked out of my wireless network on my Mac mini even though I have full administrative rights on my Mac mini.
Can anyone help me figure out this conundrum? Thank you.

I did find some keychain system files in Library/Keychain.
But in trying to access items in my Keychain Access, I get a message from Keychain Access stating, "Keychain Access wants to use your confidential information stored in "(name of wireless network)" in your keychain. To allow this, entre the "login" keychain password."
I then enter every password known to mankind and it doesn't accept any of them. This is me trying to access an Airport password that is stored in the "login" area in my Keychain Access. I do not know what the mysterious "login" Keychain password is.
Anyway, to go back to the main issue, I am locked out of my wireless network and get the mysterious "see administrator" error. That is the main error message to focus on. Thank you.

No longer able to connect...tells me to 'See administrator'

We have a wireless network set up at work using an Airport Express. Its set up using a WEP password for security. I've been able to connect to it in the past but for some reason now it won't. I'm still able to connect to it with my iphone thou. After entering the proper Network name and password (with proper caps) on the "Enter the Name of the Network" window, it tells me to "See Administrator" on the bottom left corner above the Show Networks button.
Does anyone have any idea whats going on?

n/m...someone changed a setting on me. working now

Since updating my airport utility app to iOS 8, it can no longer see my base station and will not connect to wifi.

Since updating my airport utility app to iOS 8, it can no longer see my base station and will not connect to wifi. My son's 4s with an older version of the app sees it and connects fine, so I know it's working. The internet works fine for everyone else in the house but my

Please take a look at this Apple support document to see if it help solve your issue:
iOS: Troubleshooting Wi-Fi networks and connections
If this does not help, we would recommend that you post in the iPhone community support area, since you have an iPhone / iOS issue. The link is just below.
Using iPhone

Installed latest version of iTunes, now I cannot play music through my Airport express. I'm seeing the message "An error occurred while connecting to the AirPlay device "living room". The network connection failed.

Installed latest version of iTunes, now I cannot play music through my Airport Express. I'm seeing the message "An error occurred while connecting to the AirPlay device "living room". The network connection failed..."Living room" is what I named the is what I named The AirPlay function of the Aport Express. Thanks!

I have the same problem - did you solve it?

JAR creation failed. See details for additional information.-invalid header

Hi
I am working with 2 databases , 1 is oracle and the other is sybase in my java application.
The java application gets data from both the databases and creates 3 output files and 1 audit log file .
Now i tried creating the jar file
my manifest file looks like this :
Manifest-Version: 1.0
Sealed: true
Main-Class: tableA
Class-Path:jtds-1.2.jar;classes12.jar ----------------------------> is this correct .
Now when i try to create the jar file it gives me an err
JAR creation failed. See details for additional information.-
invalid header field
invalid header field
ANyone pls help me ... I am creating the jar file like rhis
export -> selecting JAR file -> selecting 1 and 3 rd checkboxes ->location of the jar file -> next->selecting 2 checkboxes in JAR PACKAGING OPTIONS -> ( my question is how to create the manifest file with class-path , their is no option ) so i am creating the manifest file and creating the jar file and then adding the class-path to the manifest file and removing the jar file and recreating the jar file now selecting the manifest file .
is this giving the above error --> if so how to create the manifest file before creating the jar file with class-path and main class

Double post: [http://forums.sun.com/thread.jspa?threadID=5358017&messageID=10559776#10559776]

I seem to have lost some of my settings and now I cannot configure my airport connection. How do I get my settings back?

Hello. First time using this. Still trying to figure out how to post my questions. I seem to have lost some of my settings and now I cannot configure my airport connection. How do I get my settings back?

If you are using cable and a Nethear router sounds like from the information you provide before your Airport setting are setup improperly. PPoE is not something a cable service would need to work. Fallow the steps I will provide bellow, I will add some screen shots also to assist if necessary.
1 - Open System Preferences from  (Menu)
2 - Click "Network"
3 - From the Network window you are going to wanna make sure Location is : Automatic and Show is : Airport
4 - Once the Show: Airport is select you should see a window like this, my window is selected for Ethernet simply because I am no longer running Tiger but the window will look the same.
5 - You will want to click on the PPPoE tab and you should see this
6 - You're gonna wanna make sure " connection using PPPoE " is not select, if it is make sure to uncheck this option
7 - Once this is uncheck make sure to click "Apply Now"
8 - You will want to click back on to the "TCP/IP" tab and make sure IPv4 is set to " Using DHCP "
9 - If the option to " Apply Now" is available again please click this
10 - Once this is done go to your Aiport Menu and see if your network is listed and select your network and eneter the password if necessary.
11 - If after these steps you still have issues I would recommend Power Cylcing your Router and Modem for about 5 minutes
12 - Make sure all lights are off when unplugging the Router and the Modem
13 - Some Modems have backup batterys so you may have to push in a tiny button on the back with a pin

MacBook Pro 2008 Airport connections

I know that a number of people have posted messages regarding the problem with Airport connections but I have not found a solution yet. My MackBook Pro 2008 has iOS 10.6.8. I can see Airport on (bold signal) but I can't access the interenet though I am able to use Skype. This had happened before but the problem was resolved by itself. The laptop works fine when connected by an ethernet cable. Can any one suggest any solutions please? Please note that I do not use Airport Exress or Time Capule as far as I know.
Thank you.
Prithvi.

Can your MacBook Pro (MBP) connect to other wireless network AND gain Internet access, just not yours? Regardless, when a computer can connect to the local wireless network BUT is unable to gain Internet access, it typically is due to missing or corrupt DNS server information. Think of DNS as the Internet's version of a phone book.
One simple test, is to enter the web site's actual IP address instead of its URL in your web browser. If you can now access the website, you verified that the DNS information in your MBP AirPort profile is incorrect.
Another test, is to substitute a known set of DNS servers, like the ones provided by OpenDNS. Again, if you can access the websites by their URLs, it was the DNS servers information that was incorrect.

Loosing Airport Connections - Core Duo

My AirPort connection doesn't work on MacBook Pro handed to me. No bars in the AirPort menu, no network shows.
MacBook Pro 15", Intel Core Duo, 2.16 GHz, 2GB RAM
Running Leopard 10.5.4 with all other Apple updates
AirPort Extreme (0x168C, 0x86 - Atheros Card), Firmware: 1.4.3.1
Every once in a blue moon, when the Mac was off for a while, it asks to connect to any wifi network around. It rarely connects to the selected wifi network and then only for about 5 minutes before it degrades constantly (watching it with iStumbler) and in about 5 minutes it's dead. When it connects iStumbler never shows more than about 50% signal strength.
In order to get a signal at all I must be right next to the router, only to die after 5-10 minutes. If I try to join the network, it throws a "connection timeout" error.
System.log reports:
Jul 5 15:27:16 localhost kernel[0]: AirPort_Athr5424ab: Ethernet address 00:17:f2:4b:c1:c0
Jul 5 15:27:39 klunker airportd[57]: Could not find any preferred networks; trying broadcast requests..
Jul 5 15:27:42 klunker airportd[57]: Broadcast requests also failed..
Jul 5 15:27:43 klunker airportd[57]: Probing highest ranked networks via directed scan..
Jul 5 15:28:44 klunker SystemUIServer[90]: Error: airportd MIG failed = 1 ((os/kern) invalid address) (port = 25967)
Jul 5 15:29:35 klunker airportd[169]: Error: __ACNetworkAssociate() failed to find Hoefts
Jul 5 15:29:35 klunker SystemUIServer[90]: Error: airportd MIG failed = -6 ((null)) (port = 25967)
Jul 5 15:29:35 klunker airportd[169]: Error: processcommanddict() failed
Jul 5 16:00:37 klunker iStumbler[172]: Exception raised during posting of notification. Ignored. exception: '* -[NSCFArray objectAtIndex:]: index (-1( or possibly larger)) beyond bounds (0)' invoked observer method: '* -[AirPortPlugin tableViewSelectionDidChange:]' observer: 0x191750 notification name: 'NSTableViewSelectionDidChangeNotification'
This happens on various networks (not just my home network with a Netgear router - mixed b/g, channel 6, WPA)
I first checked on my router (switched channels, removed encryption, updated firmware, reset everything). Tried different wifi networks. Nothing would improve it.
I've tried all of the Mac solutions I could find online:
Removing the airport prefs, booting into safe mode, turning IPv6 off, DNS entries, removing and adding the Airport setup, turned the airport utility process off (I use a Netgear router), reset PRAM, Repair Permissions...
I even reseated the card and the antennae (2) in case it was a bad connection.
I finally erased everything and installed from the original disks 10.4.6 and tried upgrading slowly (tried 10.4.6, 10.4.11, 10.5.0, 10.5.1, 10.5.3, 10.5.4), all the way up to 10.5.4.
iStumbler or AP Grapher find the network at the signal strength of about 20% while the Airport menu indicator can't see or connect at all.
Any help would be greatly appreciated.

Have you connected to the router using an ethernet cable? Try this to check that the signals are getting to & through the router. From my own experience it is most likely the wifi connection that is not working as it should.
Make sure that you also do the routine maintenance things such as using Disk Utility to repair permissions. Errors here can affect some processes.
I suggest that you also report the problem to Apple by clicking on the Contact Us link at the bottom of this page. On the screen that comes up choose the most appropriate link at the lower end of the RH column. I would include this copy of the System log. This is the main way we users have of getting Apple's attention. They don't promise any direct response but they will check the issue. You should also give them info about the router(s) you have had this problem with & any other info that might help them sort it out.
Neville

How does OSX 10.10.2 handle 802.11h Power Constraint Information Element.

Is this a know issue? This is affecting overall throughput and performance.
The Access Point we are using supports 802.11h, in particular the Power Constraint Information Element.
As the Transmit Power on the AP is lowered, the value in the Beacon changes and becomes larger. At a some point the MACBook Pro (3x3) running OSX 10.10.2 seems to reduce its transmit power to low.
Ex.
If the TX-Power on the AP is set to 8 dbm the Beacon value for the IE is 20, on the AP we see the MACBook RSSI at -49. We then change the TX-Power on the AP to 7 dbm and the Beacon value for the IE is 22, on the AP we now see the MACBook RSSI as -83 and traffic stops flowing. We believe the MACBook chip has reached a limit and the math calculation is going negative or producing some gross value for the MACBook to process.
From the 802.11-2012 standard:
"8.4.2.16 Power Constraint element
The Power Constraint element contains the information necessary to allow a STA to determine the local maximum transmit power in the current channel. The format of the Power Constraint element is shown in Figure 8-97.
The Length field is set to 1.
The field is coded as an unsigned integer in units of decibels. The local maximum transmit power for a channel is thus defined as the maximum transmit power level specified for the channel in the Country element minus the local power constraint specified for the channel (from the MIB) in the Power Constraint element.
The Power Constraint element is included in Beacon frames, as described in 8.3.3.2, and Probe Response frames, as described in 8.3.3.10. The use of Power Constraint elements is described in 10.8.4."
If 802.11h support is turned off, throughput is fine, If the OSX 10.9.5 is used the throughput is fine. Only since loading the OSX 10.10 and above have we been seeing this issue. The issue does not appear to happen on Apple Airport Extreme, because the Power Constraint IE is always 0 and the TX-Power is not adjustable.
Thanks,

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback
Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.
Feedback via Apple Developer

IMac Loses Airport Connectivity

Hi,
I have two identical 20" Intel Core Duo iMacs (see hardware review below). One is at home and the other at work. I have been experiencing a problem on both computers where my Airport connection drops "randomly". After the connection is dropped ALL available networks are no longer available from the Airport menu, and won't become available again until after a reboot. I've tried toggling Airport on/off, restarting the router, waiting, and nothing but a reboot works. What is odd is that this exact same behavior happens both at home and work -- the router brand is the same at both locations (linksys) but the models are not. I have noticed that this occurs more often when I'm using more network resources (uploading a large file, for example), but that isn't always the case.
Any ideas as to what is going on? I don't have any 3rd party software on my machines that I believe could cause such behavior.
Thanks.
Hardware Overview:
Machine Name: iMac
Machine Model: iMac4,1
Processor Name: Intel Core Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 2 MB
Memory: 1.5 GB
Bus Speed: 667 MHz
Boot ROM Version: IM41.0055.B08
SMC Version: 1.1f5
System Software Overview:
System Version: Mac OS X 10.4.9 (8P2137)
Kernel Version: Darwin 8.9.1
AirPort Card Information:
Wireless Card Type: AirPort Extreme (0x14E4, 0x89)
Wireless Card Locale: USA
Wireless Card Firmware Version: Broadcom BCM43xx 1.0 (4.80.79.1)
Current Wireless Network: linksys
Wireless Channel: 6
Intel iMac Mac OS X (10.4.9)

Welcome to Discussions, Scott Newman1!
There were a couple of AirPort Extreme Updates (2007-002 and 2007-003) that were meant for Intel-based Macs. I hope you have them both installed. Check your Software Update panel of System Preferences - the "Updates" half of the mini-menu bar to see whether or not they got installed. Even if they did, it will probably be worthwhile to download them straight from Support>Downloads and install them over top of what you have now. I would also do the same with the OS X Combo Update for Intel. Doing all that will not duplicate, will only fill in something missing or flawed.
After doing that, you'll undoubtedly need to delete your configuration and enter a new one using the Network panel of System Preferences. There are a couple angles from which you can approach it with some fiddling. After some fussing, a couple restarts and sitting overnight/a few hours, it should straighten itself out so that you'll never have a problem again. If not, come on back:)

Why i see this massegae? (iTunes could not connect to the iTunes store. You do not have enough access privileges for this operation. Make sure your connection is active and try again.)

why i see this massegae? (iTunes could not connect to the iTunes store. You do not have enough access privileges for this operation. Make sure your connection is active and try again.)

Hey there Hannuj,
It sounds like you are unable to access the iTunes Store in the iTunes application. Based on the error message I would try the steps in the article here named:
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
Remove pop-up blockers
Some pop-up or ad-blocking programs may interfere with the ability of iTunes to connect to the iTunes Store. Removing them in many cases will resolve the issue.
Flush DNS Setting in Windows
In some cases, the DNS information you computer uses to connect to the Internet needs to be reset. Follow these instructions to flush your Windows DNS information:
Windows XP
On the Start menu, click Run.
In the Open field type cmd and click OK.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
Windows Vista and Windows 7
On the Start menu, point to All Programs > Accessories and then right-click Command Prompt and chooseRun as Administrator from the shortcut menu. If Windows needs your permission to continue, clickContinue.
In the resulting window, type ipconfig /flushdns and press Return on the keyboard.
You should see a message that the DNS Resolver Cache has been successfully flushed.
Note: If, in the command prompt, you see this message: "The requested operation requires elevation", close the command prompt and repeat steps 1 and 2 above to be sure that Administrator privileges are used to access to Command Prompt.
See the following articles for additional troubleshooting information on connecting to the iTunes Store:
Can't connect to the iTunes Store.
iTunes for Windows: Network Connectivity Tests
Thank you for using Apple Support Communities.
Regards,
Sterling

Airport connection hanging

Hey,
I'm having a few problems with my airport connection dropping in and out, I've tried a few different wireless channels and it's the same on all, however when I change the radio mode transmission to 5Ghz (802.11n only or 802.11a compatible) it works fine. But... my flatmate can then no longer see the network on her windows laptop.
Is there anyway I can get around this? ie. is there settings on her PC that will accommodate the change of transmission?
Help! I can't play any of the stupid amount of music that is stored on my external HD and my net connection is painful.
Thanks,
Em.

Hello emmakerf. Welcome to the Apple Discussions!
Is there anyway I can get around this? ie. is there settings on her PC that will accommodate the change of transmission?
To be able to connect, your flatmate's PC will require a wireless card that support either 802.11a or 802.11n operating in the 5 GHz radio band. Some of the newest models do, but not all. I suggest getting some information about this PC from the manufacturer's support site to see what it is capable of. Depending on the results, there would be at least three options:
o Upgrade the PC with a wireless card that supports 5 GHz 802.11n.
o Connect the PC to the AirPort with Ethernet.
o Get a second AirPort and configure both into a "dual band" wireless network. With this type of network, non-"n" devices would connect to their "own" network.
Setting up a "dual band" network is described in the Designing AirPort Networks document, starting on page 48.

Persistent WiFi/AirPort connectivity issues

If anyone has any input that could help me or perhaps reduce my ignorance, it would be much appreciated.
My Black MacBook has had persistent wireless connectivity issues since I purchased it almost 2 years ago. Even when it shows 3 or 4 bars in my AirPort preferences, it has rather slow page-loading abilities.
For some reason, if I keep selecting my preferred network from my AirPort menu (even when it has NOT dropped the network), that tends to speed up my page load rapidly, but only for a couple of seconds.
It fares a little better when connected directly with Ethernet, but still pretty poor, to the point that I am often mocked by my PC-using friends.
Is there a software update I need? Or a network accessory I can purchase? Or can I replace my built-in wireless card? I am open to anything at this point. Thanks in advance,
K.
Message was edited by: newtomac1553
Message was edited by: newtomac1553
Message was edited by: newtomac1553
Message was edited by: newtomac1553

Have you tried connecting directly to your router with an Ethernet cable to see if wired performance is significantly better than wireless? I don't see any other inexpensive solutions.
Spending several hundred dollars or more to upgrade your home router and adding RAM and a new hard drive two-year-old computer is certainly cheaper than buying a new computer outright, but it DOES NOT give you any guarantee of the faster online and video performance you seek.
An 802.11 'n' router (with a gigabit wired connections) would probably help connection speed, IF you have a high-speed internet provider with one of the faster DSL or cable services. The fastest 'n' routers provide up to 300Mbit/sec transfer rates, compared with 54Mbit rates for most of the 'b/g' routers, and some higher-end routers (like the Apple AirPort Extreme) support dual band MIMO for multiple simultaneous connections by the same computer, which provides a potential for greater performance. Stop by an Apple store and ask for a demonstration _with your MacBook_ to see if you experience a enough difference to justify the expenditure.
You have to click the "triangle" after the Intel ICH8-M AHCI to see the detailed drive information dropdown. You seem to have plenty of hard drive space available, but I'm guessing you have a 5400 rpm drive. Upgrading to a 7200 rpm drive would help overall system performance some with faster read and write times, but you really don't need extra space at the moment.
Upgrading to 4Gb RAM could also help if you run lots of programs simultaneously, but might not provide noticeable gains for browsing and online video, since you're already at 2Gb.
Of course there is not an upgrade to the GMA 3100 chipset and 144Mb of video ram. It is better than my GMA 950 with 64Mb, but not as good as newer/faster/better MacBook and MacBook Pro models with faster microprocessors and more sophisticated nVidia video chipsets from Apple.

Tiscali See administrator

I have major problems trying to connect to the internet.
I am using a Siemens gigaset se587 wlan dsl which has connected wirelessly in the past.
Today however, it wouldnt connect and now when I put in the wireless key it says see administrator.
I tried to phone Tiscali and they suggested phoning apple as they cant help.
Any help would be great!

Not sure what that specific error code is but here's some more detailed information on the router settings cause/effect.
http://support.apple.com/kb/HT4199
Regards,
Captfred

See administrator (-3917 Invalid information element) Airport Connection

Similar Messages

Maybe you are looking for