Send As permission doesn't work

Hello,
I am facing a strange issue at a customer network.
The network infrastructure is: Windows AD 2003  level, Exchange Server 2007 SP3 Rollup 15, Outlook 2010 as mail client connected to Exchange Server. The customer has a few common departmental mailbox that employees use with send as permission. But for
one of that mailboxes people are receiving error saying that they don't are authorized to send on behalf of the user, still they have send as and full authorization on the mailbox.
How to troubleshoot this issue?
Nicola
Nicola Papapicco

Hi Nicola,
From your description, I would like to clarify the following things:
1. "Send as" and "send on behalf" are two different things.
2. To grant Send On Behalf permission, you need to add the user as a delegate for your mailbox in Outlook. Click File -> Info -> Account Settings -> Delegate Access -> click Add -> choose the mailbox from the Address Book. If you need the
user to have partial access to your mailbox, you can specify the access level on the next screen. If you only need to give Send On Behalf permissions to the user, choose None for each folder.
Hope this can be helpful to you.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Amy Wang
TechNet Community Support

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