Send automated email notification when record update

Dear all,
I have a requirement where system able to send automated email/SMS alert to customers to update their status of the Service Request. Can we using current workflow for the notification to customer whenever the status being update? Please advice.
Thanks in advance.

yes, you can achieve this by using on demand, create a workflow with When a modified record trigger event and in the action select send email.
If at all you want to send email when a status update, write a function like PRE('<Status>') <> [Status]. try it and good luck.
Cheers
Subbu

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