Sending Alerts through workflows

Hi Experts,
I have a scenario where in whenever a CIC agent creates a complaint in the CIC web client a workflow is to be triggered which would send alerts to the agent to inform the customer about the status of the ticket.
My query is how can we send alert to CIC web client through workflows.What are the settings that we need to do for this...
Any help would be highly appreciated
Regards,
Narsingh.

Hi Narsingh Panigrahi,
Please check this links:
http://help.sap.com/saphelp_nw2004s/helpdata/en/43/8f507464246353e10000000a11466f/content.htm
http://help.sap.com/saphelp_nw2004s/helpdata/en/45/732041c877f623e10000000a155106/content.htm
I think this someone has asked the same question please search in the forum.
Regards
Balaji E.

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