Sending EMAIL to Verizon

I've looked through the verizon.com site several times and I still can't find email address for verizon billing. I have a question about my service and the bill for that service, but I can't find any place to send email question. It is all just phone numbers. And of course the billing office is closed right now. When they are open, I am not available. There must be a way to send email to verizon, isn't there? Can someone point me in the right direction please?I

http://www22.verizon.com/Residential/Support/ContactUs/

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Cannot send email from Verizon to a specific domain using the web UI

I'm trying to send an email to a specific address on a domain I own from a Verizon account using the web UI. Whenever I click send, a popup appears saying "Your e-mail contains the following invalid e-mail addresses:" followed by the email address. I can send email to this address from a GMail account as well as my work email.
In Chrome, I can see that a "code":1002 error is being produced.
Does anyone know why this would happen? Does Verizon check destination domains for reputation? Is there any way to debug this further?

rhodeislandred wrote:
I'm trying to send an email to a specific address on a domain I own from a Verizon account using the web UI. Whenever I click send, a popup appears saying "Your e-mail contains the following invalid e-mail addresses:" followed by the email address. I can send email to this address from a GMail account as well as my work email.
In Chrome, I can see that a "code":1002 error is being produced.
Does anyone know why this would happen? Does Verizon check destination domains for reputation? Is there any way to debug this further?
What is the domain that is giving you the error?

How the Heck can you send email to Verizon?!!!

Is it just me, or have others found an easy way to send a tech support email to Verizon about billing or other issues? I've used Safari and FireFox and every time I try to get to the page where you can send an email, there is nothing there. It's like some horrible scam. Is anyone actually getting through to them?
Please help if you can.
Thanks,
Mick

kaebfly wrote:
MickG wrote:
kaebfly wrote:
MickG wrote:
kaebfly wrote:
It works fine for me. You might need to check that your browsers are up to date. Also, there might just be compatiability issues with the browsers you use. A quick google search showed that there a lot of complaints posted about sites that don't play well with FireFox. I don't use either browser so perhaps that's why I haven't had an issue accessing the email portion of the VZW site.
Both browsers are up to date. I'm an Apple Tech and know what I'm doing, but it's just bizarre that I can never get to the actual email form. Anybody have a URL?
If all else fails, I guess I'll just have to sit on the phone.... [sigh]
Thanks for any other ideas that might surface here.
cheers,
Mick
Ok, in no way were you told or was it implied that you didn't know what you were doing on some level. You stated you were having a problem. I and another poster stated that we did not have the problem you mentioned. I suggested things that may be going on...obviously an issue exists if some of us are able to access the email page with no issue and you are not. Pointing out that there are documented issues with FireFox (one of the browsers you stated you used) and various websites is an attempt to help you out. You may be an Apple Tech but that has absolutely nothing to do with you having issues accessing a Verizon website page and possible issues with the browsers and the site in question (last that I checked isn't an Apple browser). At any rate, try going to the following URL: https://www.verizonwireless.com/b2c/contact/email.jsp If that doesn't work for you then perhaps you can find a better solution. Being an Apple Tech as you stated I'm sure you can figure it out without any of my attempts to help you out. Good luck.
Wow! How interesting you read all kinds of negative things into my fairly brief reply. I was just using broad strokes here to let you know that everything was up to date but the site is not kicking out an email form to me in either of the two, up to date browsers I'm using. As you noted, this has little to do with technical competence and eveything to do with some flaw in the site that puts me in an infinite loop when I try to get a help desk ticket. You never mentioned which browser you are using, but I'm guessing that it's IE?...
Anyway, lest you take umbrage again, let me state clearly that I'm just looking for an answer and while "it's not happening to me" is a partial one indeed, it doesn't solve my problem. The link you posted is exactly where I end up going, but can't get through. That's what's so puzzling to me.
I'm grateful for any replies, but please don't take offense because I'm trying to save us all some time.
Peas and Carrots,
Mick
The thing that seems to be part of your issue is the browsers you are using and their compatiability with the VZW website. That is why I pointed out the things that I did to begin with. I'm sorry...you responding to possible solutions with " I'm an Apple Tech and know what I'm doing..." came off as if suggesting that you check your browsers and pointing out that a search showed that FireFox has a long list of website compatiability issues was beneath your level of knowledge because you're an Apple Tech and know what you're doing. THAT is what caused the response. You stated that the URL I provided took you to the same place you keep arriving when you try to go to it using the browsers that you are using. The URL works fine for me using IE. Another possible indicator that for whatever reason, the browsers that you are using and the VZW site don't play well together. I stated that I don't use either of the browsers that you listed so I can't troubleshoot those browsers...but perhaps trying a different browser will help you see the form so you can contact VZW as you initially wanted to. If using another browser isn't something you are interested in doing, perhaps doing an internet search about your issue will find fixes for the browsers and site issues...or you might just have to contact VZW via the telephone or go to a store if you can't contact them via the website. Another option you may have is to send a PM to one of the VZW Employees that post on here (you will have to search the forum to try and find one unless there is another way besides looking through the threads to locate one that has posted or doing a search in the search box). Also, I'm not so sure how reliable it might be but you can try going to the VZW Facebook page (if you use FB) and posting a message on there...perhaps whoever runs that page will respond with an alternative way for you to contact someone viz VZW for help. I don't know if providing you with the last email address that I was contacted from a VZW rep will help since I'm not sure if the emails are filtered to specific depts but if you want to try that then just let me know. Otherwise, maybe someone else can chime in and give you some help that you can use.
Thanks for all the help, but unfortunately IE is not available on the Mac platform and Chrome is not fundamentally different from Safari or FireFox. Verizon must have built their site entirely on IE webkit if the site really doesn't function properly on anything other than IE. What a shame. Anyway, that's also why I alluded to being an Apple tech and using the two major browsers that really are available for us. I'm still not a Chrome fan (too much distrust of Google, I guess), but I know other Mac people who like it. They're usually much younger. ;-)
Anyway, at this point we've both wasted too much of our time with this and I'll just call.
I think the thing that annoyed me the most about the problem was that it seems like VZW is really trying to make it hard for people to find the page to send an email. Once you finally find it, you can't get it to work if you're using an Apple computer! In spite of carrying the highly sought after Apple products, they may have designed an entire website that has significant parts not compatible with open source code on which both of those browsers (Safari & FireFox) are based.
And they wonder why Steve Jobs went to AT&T first? ;-)
cheers,
Mick

Unable to find out why we can't send email to Verizon customers

All email sent from our email domain has been rejected by Verizon with the error message stating:
571 Email from xxx.xxx.xxx.xxx is currently blocked by Verizon Online's anti-spam system. The email sender or Email Service Provider may visit http://www.verizon.net/whitelist and request removal of the block. 150313
I have submitted numerous whitelist requests and get no response. We are a school and only email to students and prospective students. We are not blocked by any other service and our email reputation is good. What do I need to do to at least get an answer from Verizon as to why they will not unblock us?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Problem sending email using Verizon email account in iPhone

I am having the exact problem as in this archived thread:
http://discussions.apple.com/thread.jspa?threadID=1266840
I get an error:
"Cannot Send Mail, the sender address was invalid."
I am using an original iPhone with the latest software. I believe the problem started with the 2.0 or 2.1 update.
Even before coming here, I had noticed that the authentication under advanced was set to "MD5 Challange-response" rather than "password".
No matter how many times I change to "password" it doesn't stick, and of course the mail does not send.
How can I get the correct setting to stick, or am I doing something else wrong?

Thanks for the response. I see based on your response that I had not been changing the outgoing method of authentication.
I found the outgoing mail authentication where you said it would be.
I have the same problem though, I can change it from "MD5 Challange-response" to Password, but the change does not "stick".
As soon as I leave the "page" and go back to it, the authentication has changed back to "MD5 Challange-response".
I checked my friends iPhone 3g (I have an original with the latest software) who also has verizon, and his phone is set to password.
On his smtp server page, authentication shows as "password" without even clicking on "authentication". My smtp page shows nothing next to authentication, I need to click on that to go to the next page to then see it has switched back to "MD5 Challange-response".
Another oddity is his phone lists server port as 25, mine lists as 587. I tried changing mine to 25, but nothing changed, my authentication would not "stick" at password, and outgoing mail still did not send.
Any help appreciated as sending e-mail from the phone is very important to me.

Finally receiving inbound email, still unable to send emails

My settings are all up to date! What is the problem and why does Verizon make it so difficult to find out that there is a problem with email servers and what are they doing to fix it?
I received no emails on any device for probably 12 hours, then beginning a few hours earlier this morning I can receive emails, but I still cannot send emails.
VERIZON PLEASE SERVE YOUR CUSTOMERS WITH THE COURTESY OF MAKING INFORMATION EASILY AVAILABLE TO EXPLAIN WHAT IS THE PROBLEM AND THE FORECASTED TIME IT WILL BE FIXED.
Seriously, why is it so difficult to find this information?

I TOTALLY AGREE WITH YOUR FRUSTRATION AT THE LACK OF INFO.
That robo chat thing is USELESS!!! I couldn't find any "news" links or headings, I googled to see if there was any mention of an outage, I tried different computers, I powered off my router for a minute, I tried the online support pages (terrible!!), I then got something that asked me if I wanted a Live Chat, I filled out some info, clicked send, then.... it cleared the page and said, "Live Chat Not Availbe". I finally found an 800 number. The "path" I followed, only wanted to tell me port settings. The prompts let you go down, but not back up. I had to hang up and call back. Then they wanted to "Confirm" my account by asking billing info that I didn't have in front of me. Then I was in the queue for 25 minutes until it just clicked a few times and dropped me. Finally, later, Live Chat did work and he/she told me it was an outage, (which I suspected). Then he/she was rather adament (rude in my opinion) on [sort of] that it was my fault for not registering a cell number for them to tell me about outages. I don't need or want a cell call or even a text, I just want a web page that will let me know of noteworthy info (aka, the same stuff that they would text out to me while I'm driving). He/she gave me a link to their Outages page, then admitted that there was nothing on that page for me to see about this issue.
He/she said there's a ticket. I posted that in another forum and it was editted out (we're not allowed to mention ticket numbers. ????).
Oops, sorry, didn't mean to unload, I just wanted to let you know that it's a known outage for sure and ~supposedly~ they're working on it. It be nice to know the ETA though.

How can I send emails from my Verizon email from my itouch?

I am connected to wifi at home and at Starbucks when I try to send email from my Verizon email address on my itouch. I can't, how can I fix this so I am able to send email via itouch from my verizon email address?

See:
iOS: Unable to send or receive email
I would Google for:
setup verizon email on phone
for the settings to use.

How do I use Thunderbird to send third-party email through Verizon SMTP?

What exact settings do I need to select in Thunderbird for outgoing email in order send email? I have a third-party email address, not Yahoo or Verizon.
Based on other posts, I have set:
server name: outgoing.verizon.net
port: 587
CHECKED 'use name and password'
username: entered verizon username
use secure connection: 'no'
When I try to send email, I get prompted for password multiple times, then ultimately get "Send Message Error" - 'Sending of message failed. The message could not be sent because connecting to SMTP server outgoing.verizon.net failed...'

Your verizon.net password is not necessarily the same as your .com password. I have downloaded Thunderbird and tested send/receive using the verizon.net outgoing server and it works just fine, so it is something in the settings you are using.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

I have an iMac, and have a Verizon DSL account. Recently, my Mac Mail keeps requesting the passwords on my account every few minutes, and will not allow me to send messages using Mac Mail. I cannot edit the outgoing server; how can I send emails?

I have an iMac, and have a Verizon DSL account (3 email addresses). Recently, my Mac Mail keeps requesting the passwords on my accounts every few minutes, and will not allow me to send messages using Mac Mail (the message says that the outgoing server was rejected. I cannot edit the outgoing server, and the keychain will not save my passwords (the ports are valid). How can I change the outgoing server to send emails, and how can I avoid having Mail request my passwords every 2 minutes? Verizon, as usual, will not provide support to iMacs.

Is there an email saved in your drafts or outbox folder? I suspect that Mail is continually trying to send it, and each time Google is rejecting the email message.
You can open the message and then delete it from your Outbox folder. Then try removing all @gmail email addresses from it and seeing whether you can send to the other folks. I suspect that will work.
With email, if an SMTP server *can* verify email addresses, sometimes it will and it will refuse to send messages. If a message has to be relayed across servers, no verification is done, and you'll get a bounce if an email address is bad.

Can send but not receive comcast emails with Verizon MIFI jetpack

I am unable to receive comcast email using outlook 2007 using my new Verizon MIFI4620L Jetpack. When I disconnect from the Jetpack, I am able to receive emails using my neighbor's wireless router. I am able to send email using the MIFI Jetpack. When I test email settings, I am able to connect to comcast and send a test email. I am able to receive the test email from Microsoft. I am able to access email using the internet at comcast.net and I am able to use web browsers using the Mifi device. My other laptop is able to receive and send emails using the MIFI device. I currently have uninstalled Norton Internet Security and disabled windows firewall on the problematic computer in an attempt to resolve this.
Any ideas?

There seems to be alot of Comcast email issues with the MiFi 4620L. Most of them have been resolved with the propper configuration. We have already found a few limitations to certain websites with this device, but none have been confirmed to be related to email services so far.
Some helpful sites I found:
http://www.emailquestions.com/email-program-setup-configuration/1180-setup-comcast-email-outlook-2007-a.html
http://customer.comcast.com/help-and-support/internet/configure-outlook-2007-to-use-port-587/
http://forums.comcast.com/t5/E-Mail-and-Xfinity-Connect-Help/E-Mail-Client-Settings-customer-generated/td-p/778889
See if a quick configuration check will resolve your issues from the links I have provided. If not then the next best step may be reinstalling Outlook on your computer. Keep us posted either way.

Can't send emails on my S5. Sends fine from gmail, but won't send from verizon account. Keep getting "Sending Failed" message.

My S5 won't send emails from my verizon email account, which is the default email for my phone. It will send fine from gmail, but when I try to reply to messages in the verizon account, I get a "Sending Failed" message and an eternal loop from my outbox trying over and over to send the message. Does anyone know how to fix this? I took it to the Verizon store for help, and they were completely useless.

The tech help is useless. You have to load it manually but you must know the ports to use for both sending and receiving. You must get them from your Verizon fios account. This worked for me.
Sent from my iPhone
<< Personal information removed to comply with Verizon Wireless Terms of Service >>

How do I send an email to Verizon?

I cannot find where to send email correspondence to verizon billing on the site. KathleenKBGMy Verizonvzw-admin I have sent correspondence in the past, but now I just see this on the site:
Want to Talk to Someone?
From here you can chat with a Customer Service Representative,
reach out to the Community or through social media,

And why don't Verizon have a straight email system? You can "chat" with a customer service representative from now until the cows come home, and not resolve anything. Why do you have to go on a discussion thread to find something out that for what you are billed is just plain stupid that the only area of interest Verizon has in providing support on is paying your bill. Anything else too bad. I wish you good luck my friend. Hopefully better than the service and support I wasn't given.

Cannot send email from my IPad Air

I suddenly cannot send email from my IPad Air. Keep getting message that my email recipient
was rejected by the server because it does not allow relaying. Don't understand what this means as I have been able to send email before.

Paula, in most cases this message appears when you are sending email from a ISP server not in the pop settings and SMTP settings in your email program.
In example if I send out email from my iPad I must be on my own isp's server to send. I have roadrunner but if I send email out using say Verizon's email server I will get a reject notice.
You did not say what email program you are using but if it is hotmail or yahoo or your isp's email in two of these email accounts there are stand alone apps which work much better than the stock email program on the phone.
If you are using road runner or another ISP email you must get the proper Pop3 (incoming) server settings and SMTP (send) settings from your ISP
You can then just go into the Settings-Mail, Contacts and Calendar section and click on the email account and change to the proper settings from your ISP.
You could delete as you were told but why bother when only the sending and receiving settings need to be entered.
If the settings are correct, on an iPhone it tests the settings. If correct send an email. If incorrect you will need the proper settings from your ISP.
It is actually very easy to do.
Hotmail is not an option on my iPad air | Apple Support Communities
Problems with POP email accounts set up on iPad... | Apple Support Communities
Good Luck

Cannot send email from new iPad 2 or new iPhone 4s

I have a new ipad2 and a new iPhone 4s. I cannot send email from either. I had an iPad and an android before with no email issues. Phone is Sprint and ipad is Verizon. I have tried using my wifi and have tried turning wifi off. Nothing works. Please help.

I agree, unplug and replug your router, then reset your iPad by holding down the sleep and home buttons, ignore the red power down slider, and wait til you see the silver apple. let it reboot and then try your connection.
Chances are rebooting the router will help. You may also need to talk to cox. They may need to reset something on their end.

Sending EMAIL to Verizon

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