Sending reminder & deadline

Hi frnds ,
My requirement goes like this .
If the work item is not executed then i need to send first and second reminder and then the deadline notification .
For the deadline notification i have used the latest end by modelling it ,tab in my user decision which is working fine but i m not sure how to send the first and second reminder with different messages .
currently my reqrmnt is of only 2 reminders but what if we need to send multiple reminders .
Plz Help
Rohit
Edited by: ROHIT GUPTA on Mar 26, 2008 2:13 PM

Hi Rohit,
I had a similar requirement. I tried to create a loop in which I send an reminder email then send the same work item to the user. But we needed to give different work item texts and description for each step of the reminder, so following is what I did.
Send 1st work item. This will have a modeled deadline for the required number of days.
When dead line is reached DELETE the original work item that was sent (using process control in the 'latest end' path) and then send ANOTHER work item (we are not sending notification, instead a new work item). This work item will say '1st Reminder to process....blah blah blah.......'. This should appear in the 'processing obsolete' path of the first work item.
This second work item will also have the same deadline features as the first one you had sent. Repeat the same logic here too. Delete when deadline is reached and send another workitem which has text '2nd Reminder to process....blah blah blah.......'.
Repeat the same block of steps for the number of reminders you want to send. Then in the last set keep the text as 'Final notification or Deadline reached............'. Give an appropriate description so that user know what will happen if he does not process the work item. Do the same, delete this final reminer work item and in the 'processing obsolete' path keep your logic that follows after dead line is reached.
This method will make the workflow look a bit longer than usual. But it serves its purpose and works fine. If you find an alternate solution let everyone know.
Thank you.
Reward points if useful

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