Sent emails not being received

Hi, urgent help required. I currently run 4 different email addresses via BT, 2 for me and 2 for my partner. Since Thursday we have noticed that some emails are going missing. I've tested out all addresses by sending from one to another and some are delivered okay others appear to be sent but never arrive, and some appear in our Spam folders. My partner also sent me emails to my work address but only 2 out of 3 arrived. I use Windows Mail, my partner uses Outlook Express, I tested via webmail and through our Blackberrys but the results are always different, there is no set pattern, but one thing is for sure, not all emails arrive. I know email is not 100% perfect, and the odd one goes missing but never to this extent.
I even had a problem getting verified for this forum because the confirmation emails kept going into Spam on webmail.
The main worry is because my partner is self employed and uses his email constantly we are worried that important emails are now going missing, this can be the difference of getting a job from a client or not.
I've checked out some postings are read about disconnecting and rebooting the Hub, which I've done, to no avail.
Please help, as I'm no technical genius but my partner is worse and looks to me to solve these things, and this one has got me baffled.

SPAM filters are heuristic, which means they learn. If you find that some of your messages are appeaing in SPAM folders and ypu don't tell the mail reader that this is not where they should be it starts to assume that ALL messages sent from that user should end up in SPAM. Depending on which mail program you use there may be a button to tell it that specific messages are not SPAM, it is important that you use this on any messages which are erroneously misplaced. They may also support a preferred senders list which is checked before making the decision where to put an incoming email. Unfortunately each mail reader is different in this respect, so it's hard to give specific instructions.

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Random email not being received

Have been running into a strange issue with my iCloud email address the past week or so. Some email that is being sent to me is not arriving. Here is what I've been looking at.
Missing email is not being filtered to another folder.
Missing email is not in my junk mail folder
A single sender can deliver many emails, only some of which arrive. Have tried this with several other non-iCloud email addresses which I own and verified that not all email is being received.
Senders of the email which never arrive do not receive any automated delivery failure noticies.
the account still has a me.com address - but it has been migrated to iCloud.
Really ***** because I've only just completed a migration away from gmail. If I can't rely on iCloud to receive email I'm going to have to go through the hassle of getting another address and notifying everyone.
Anyone have any thoughts?

I have exactly the same problem, and (for me at least) it is server-side. Sean, a senior adviser for iCloud support, has been looking into it since 8th May but no luck so far. Some emails come through but others don't: of the 19 emails sent from [email protected] to discuss the issue, for instance, only 4 have come through to my mac.com iCloud account. The remainder have only gone to my backup account. I think this might be the same problem this user is having:
https://discussions.apple.com/message/18288701#18288701
but I've not had a response to my response to him/her. Would you mind if I passed this thread on to the person looking at the problem for me please? I've relied on my account for years, and I'm REALLY reluctant to abandon it now. Perhaps if this is affecting other accounts it can be fixed by finding out what they have in common.
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TS3276 Email not being received?

Not all incoming emails are being received on iPad.
Do you know how to resolve please?

The iPad has no filter system of its own. Spam filtering would have been done either by your mail service provider or by whatever mail reading software you are running on your desktop PC.
You didn't answer some of my questions:
What kind(s) of accounts(s)? (POP3? IMAP? Exchange?)
Are they perhaps being read and disposed of on some other device [like the PC]?
New questions:
What mail reading software do you use on the desktop PC?
Do you use any mail rules on the desktop PC?
Have you been able to characterize what sorts of email are likely to get to your PC and not your iPad? (For example: Is it sender-related? Content-related? Time-of-day-related? More likely on replies than originals?)

Only Incoming emails not being received on Mac Mail

Hello,
I am able to receive incoming emails on my Blackberry as well as my Webmail, but since a couple of days, my incoming Emails are just not being received on my Mac Mail, specific to 1 Account only. I have multiple accounts on my Mac Mail.
Please assist.

Hello Shadab333
Start with using Connection Doctor to see if there is anything that is preventing it from receiving email. Depending on the settings of that email address in Mail you may not receive them once they have been checked elsewhere. Check out the article below to troubleshoot the issue further.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Regards,
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Email not being received/sent

Having some trouble with email on the ipad - Some of the emails that are sent on the ipad are never received. Some emails that are sent to the Ipad, bounce.
I have telus email - not sure what other information you would need. Ipad2 wifi edition
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when the person receives them they only see the picture but do not have the ability to download the attachment as none is visible.
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Alert Rule Emails not being received

Emails are not received from [email protected] to email hosted
by network solutions even if the domain name is added to to the white list. Network solutions support tells us that emails are being blocked/sent from originating server itself.

Hi,
From azure status the alert servers are working fine, I have tested on my side, and received alert email, so I don't think this issue is related to azure side, if you still confuse
with this, please try to connect with azure support, here is the channel:
http://www.windowsazure.com/en-us/support/contact/
Best Regards,
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Sent emails not being delivered from Outlook

For the past week emails sent from Outlook although appearing in my Sent mailbox are not being delivered. This is not a problem where emails are sent from my iphone. I have made no settings changes. This seems to be a familiar problem but research has not produced a solution as most people give up.
I am using a Windows 8 laptop with Outlook 2013. I have set up numerous new accounts with automated settings with no success.
Please help!!

I too knowingly have had this problem since at least 19/1/2015.
I have Windows 7 with Outlook 2013 and two BT accounts plus Sky and Google accounts (for fallback). All have functioned well for the past three years.
No changes to my PC have been made for at least 6 months (apart from MS updates).
My wife's laptop runs Windows 7 with Outlook 2010 and has found the same issue. At a Womens Instutute meeting last night in the village it became apparent (without my wife initiating the issue) that a number of other BT eMail account customers have the same problem too.
I spent about an hour yesterday trying various combinations of operation to confirm the issues. I have found:
1 - eMails sent from either BT account self addressed will bounce back the eMails (presumably from the BT Server)
2 - eMails sent from either BT account to BT accounts will not forward (send/deliver)
3 - eMails sent from either BT account to non BT addresses will not forward (but will bounce back if the self address is included in the addresses showing that at least the eMail is reaching the BT mail server).
4 - eMails sent from Outlook through Sky and Google systems are being received by the BT system and recieved into the Outlook BT accounts.
5 - All eMails sent in Outlook appear in the Sent box
6 - eMails sent from Webmail accounts all work normally
All these tests can be replicated on my wife's laptop with other BT and non-BT addresses.
I then spent about an hour whilst a BT Technician (ABHISHEK SEN) through CHAT accessed my PC, checked all settings and declared no fault found.
Later I spent another hour on the phone to the BT Help Desk (with VIKRAM) who did much of the same, declared that there was a problem and that I would have to hire a local PC expert technician to come and sort out the problem on my PC. He would not acknowledge that there just might be a problem with the BT eMail Server system.
Finally the only common thread is that the BT accounts are sub-accounts of my main account and that I pay the bills - and of course the router and copper lines to the exchange.
HOW OR WHERE DO I/WE RAISE THIS ISSUE WITH A HIGHER AUTHORITY TO GET IT RESOLVED?
Oh! And then there is the rest of the village and gwood's machine also need to have their similar issue resolved too.
To use gwood's last paragraph: PLEASE HELP!!

Internal emails not being received.

Hi,
We have come across an issue in our office with our blackberrys. If we send emails from our Blackberrys to another internal email address it arrives on our computers in our outlook but not on the blackberry. It doesn't fail or not sent it goes as if its sent but never arrives on the Blackberry.
If we send from our Computers to the address it arrives on both the Computer and the Blackberry.
Our carrier is vodafone ireland... and we have also spoken to our hosting company..
Can anyone help with this... it is as if Blackberry have blocked our company emails!

Yes, that helps ... and this only occurs when you send email FROM your BlackBerrys to other internal (meaning on your same company or corporate email domain name) email addresses.
First, check your internal email server's spam folders for those addresses and make sure the mail is not being filtered as spam.
Then, here are a couple of guides and suggestions
KB11036Firewall and connection requirements for the BlackBerry Internet Service
KB12447Error when sending email messages in same domain: authentication error: 530 5.1.0 unknown address
KB21775How to allow enterprise activation traffic for a BlackBerry Enterprise Server to make it through a spam filter
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Sent Emails not being saved in Sent Messages Folder

I have been sending emails while logged into .Mac at work and I have not been receiving replies. When I send mail from my other accounts my friends tell me they never received mail from my .Mac acct. I even tried sending a blank one to myself and it was not showing up in the sent messages folder. How can I get all my messages to be saved in the send messages folder and not just some of them?
Thank You

No one answered. I got outside help

Sent emails not being delivered from Outlook via S...

Hi, is anyone else having issues with sent items via Outlook?
My settings have been working fine for years and the Outlook account check does not show any issues, yet when I send emails they are not delivered. They're not in my Outbox and they go to sent items.
I've tried reconfiguring for SSL, disabling all firewalls/HIPS/protection all to no avail.
It's really annoying especially at this time of year - but tech support say they do not support Outlook and emails sent from the web client work OK.
It can connect to mail.btinternet.com over port 25 and if i couldn't would get an error message in outlook so can only assume they are knocking around somewhere in the BT infrastructure.
Would be useful if a track on emails was available...
Any feedback on similar issues or advice would be gratefully received!
Thanks
Solved!
Go to Solution.

bingo123 wrote:
sorry gg30340 , Yes webmail works fine and I can receive from Outlook fine, just sent emails seems to disappear into a black hole from Outlook
Hi. Welcome to the forums.
For info, CP (Critical Path) has been in use for a few months now for the conversion from using Yahoo! mail servers.
What version of Outlook are you using ?
In the smtp setting, try removing @btinternet.com or @btopenworld.com from the username - despite what the online help might say.
You might like to try port 25, with No security or SSL/TLS setting.
Is it all emails that are failing to send ?
If emails have been fine for years, do you know what the previous settings were ?
As for disabling firewalls - this doesn't always help - as they can still block emails! What security package are you using, and have you checked the settings within that package ?
Sorry for the extra questions.
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HT5361 Problems with @mac email NOT being received by others

Recently people that I have been sending email to and they are in my address book have NOT been receiving a new email from my @mac.com account. The emails are in my Sent folder and show they have been sent. If someone sends me an email and I reply everyone sees it. But not a new email. Any thoughts on what I can do to find the problem?
I've cleaned up my email, rebuilt my inboxes. Please help!! I use my @mac for all my business!
Oh - this happens no matter where I send the email from - iphone 5 or Ipad or macbook pro.
Thank you,
K

Hi,
Part of the final question will depend on how you got to have the various email IDs
If you had an .Mac account and therefore the @mac.com email and then Linked this to @me.com in MobileMe then people can send to either and it will turn up in your mail box.
The same is true if you then linked the MobileMe @me.com to the iCloud account which moved the @me.com address to iCloud and may have latter given you the @iCloud.com.
In this case people could send to any of the three IDs and they will be received in your In box.
You should be able to login to iCloud (the web page) with any of the IDs (they all use the same password) and view the mail from there.
There should not really be any problem sending from one type of account compared to another.
I am not aware of any filtering either by Apple on older @mac.com IDs or Google not accepting them.
In the Window Menu of Mail there is the Connection Doctor which may give further clues.
9:20 pm Tuesday; January 7, 2014
 iMac 2.5Ghz 5i 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Approval Email not being received

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