Serial File to make it a Full Version

Hi Experts,
I was wondering if the Serial file the only thing we need to make this STVN 2.1 Orgchart .NET a full version?  Right now, it says Soft Demo as the version we have. 
Thanks,
Michael Dinh

Hi Michael,
No need to uninstall from Production, it's just that legally the demo licence you had in place ("soft licence") is not valid in Production. All you need to do is put your licence file into the XML folder in each environment (DEV, QAS and PRD) and restarted the application instance (either via an IIS reset or NW CE instance restart).
Good luck!
Luke

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    info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    info: You are now chatting with 'Ganesh'
    Ganesh: Hello. Welcome to Adobe Technical Support.
    Ganesh: Please allow me a moment while I look into your account & verify the details.
    Ganesh: Hello Doug.
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    DOUG TURNER: Yes. I specifically purchased the FULL standalone student/teacher version of LR5. I was sent a serial number but when I install the box says that the SN is for an upgrade and that I need to provide my previous SN which I do not have.
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    Ganesh: You need to click on ''Student & teacher pricing'' to purchase a student version.
    DOUG TURNER: That's how I got to the link in the first place...
    DOUG TURNER: This really is not very helpful. Is there someone I can talk to? Or perhaps you can escalate this issue to a supervisor?
    Ganesh: Doug, I checked with my senior on this issue.
    Ganesh: You need to return the upgrade version and purchase the upgrade version.
    Ganesh: You can return the current order and can contact our Sales team to get help to purchase the correct version.
    DOUG TURNER: How do I return downloaded software??
    DOUG TURNER: Hello??
    Ganesh: I am sorry for delay.
    Ganesh: Do not worry, our customer support team will help you with return process.
    Ganesh: Would you like me to transfer the chat to our customer support team?
    DOUG TURNER: Yes, I thought I was talking to customer support. A transfer would be good.
    Ganesh: Allow me a minute to transfer the chat.
    info: Please wait while I transfer the chat to the appropriate group.
    info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
    I waited as long as I could for a response from the appropriate group and then closed my browser.
    *** I need this software for a course that I am taking.  Please provide clear instructions on how to get this issue resolved.  ***

  • How do i turn trial version to full version with serial number?

    I purchased Adobe CS6 Design and Web Premium, but it was the Windows version I needed the Mac. I was sent a new Mac serial number, and the Adobe representative said I could download free trial and put in serial number to make it full version, but i cant figure out how.

    Hi cayebug92,
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  • I just purchased the upgrade from trial to full version. It does not work. It asks for my orginal serial key and when I paste in the trial key it says invalid??

    Downloaded trial and then purchased the activate the full version option. The activation keys don't work. It wants an 'original' key. When I use the trial key it rejects it as invalid! Have I just been robbed of 75 quid?

    lanceblack,
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    Corky02 said better than I did yesterday. I am not quite sure why or what impresssion that you'd easily upgrade from try-out app into full-license. For many people are aware that what it means or what does this having to do with upgrading qualification with any applications. Why did you think you would get to upgrade that easily from trail try out app to licensed one?
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  • Overwrite of Trial Version working files upon full Version install.

    I downloaded and used a trial version of Acrobate XI, having created and saved an number of files.  I have since then purchased the full version on disk.
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    3. If I do not need to Uninstall the Trail Version; then upon full version install, will my saved files be AUTOMATICALLY be transfered / incorporated into the full version?
    4. If not, how do I transfer files to the full version?
    I am using HP Pavillion All-in-One with Windows 8.
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    Hi p3puke,
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  • I have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number

    i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."

    There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
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  • On my new Imac, I had the trial version of Pages, and saved some files in it. Now I have purchased the full version from Apple via a download, but I cannot save or print the old files, please help!

    On my new Imac I saved some files on the free trial version of Pages, since downloading the full version from Apple, have been unable to save or print from old files saved when using the trial version. Any ideas? Thank you!

    My guess is the 30-day trial period has expired but you didn't remove the trial before installing the full version. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
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