Server Connection Error - Scan to Email App

Hello,
Out of the blue my scan to email app is no longer working on my HP Officejet Pro 8600. I am getting the error that says check the connection to your server. I have done this. My server connection is just fine, and my WiFi signal strength is very strong. I have no problem e-printing I just can't scan to email anymore. I have unplugged, restarted, restored, and updated the firmware, but still no luck.
I see a lot of you are having a similar problem.
Please help!
Thanks!
This question was solved.
View Solution.

Hi mfin2005,
Welcome to the HP Support forums.  I gather that you are no longer able to use the Scan to Email app found on the front panel of your Officejet Pro 8600 printer.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • Re: Server Connection Error - Scan to Email App

    The recommended solution of manual DNS settings (8-8-8-8 and 8-8-4-4) does not solve my problem.
    The router unplug/reset does not solve my problem.
    My firmware version is CLP1CN1416AR.  
    Printer driver version is 09.84.00.1173
    Do I need to call the cloud support service number to talk to someone about this?

    HI tickerticker,
    Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your printer.
    If you have tried all the steps listed below, then yes, please contact HP’s Cloud Services. The number can be found in step 8.
    Please turn off your printer. 
    Please turn off your router.  If your router doesn’t have an on/off switch, please unplug the power cord from the router.
    After waiting a full 60 seconds please turn on your router (or plug it back in). 
    After the router has completed its startup routine please turn on your printer.
    After the printer has completed its startup routine, please test the scan to email feature.  If it works there no need to continue with any further trouble shooting steps.
    Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this.   Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
    Please test the scan to email feature.  If it works there is no need to continue with any further trouble shooting steps.
    Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Thank you
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 6520 Server Connection Error: -1: Apps don't work and Scan to email doesn't work

    My HP PhotoSmart 6520 has a persistent error to connect to the server and therefore Apps and Scan to email doesn't work.
    I have manually set DNS to 8.8.8.8 / 8.8.4.4, I have installed latest driver on my Macbook pro, I have updated firmware, but still not working. Weird is also that in my ePrintCenter, the Apps I see there are not in line with thos visible on the printer.
    Detail is that I have set up the printer on a Windows PC but recently changed to Mac.
    Printing, scan to Computer all works fine.
    Help! I have read a lot on forums but so far no solution for me!

    Hi Jack6520,
    Welcome to the HP Support Forums.  I see that you are unable to connect to the apps and use the scan to email feature of your Photosmart 6520 printer due to a server connection error.
    First off, thank you for the very detailed information, I really appreciate it.
    To better assist you, would you please provide some additional information:
    When you set the manual DNS servers, did you also set a manual IP address for the printer?
    Have you changed routers or internet service providers recently?  Have you updated the firmware on the router? If you have an ISP-provided router, do you know if they pushed out a firmware update?
    Have you recently installed any new anti-virus/malware software?  If so it may have blocked the ports the printer uses to communicate.  I’ve included a post by VisionAiry titled “Check the Anti-Virus for Blocked Ports and Timed Scans”. 
    Do you have a guest network setup? Please Print a Network Configuration page. It will let you know how many networks the printer sees. A guest network will have the same name as your network with a tag about it being the guest network.
    Previously did you customize the printer’s ePrint email address? I’m asking this because I might ask you to disable then enable the web services.  If we have to take this step you will lose the customized ePrint email address without any ability to get it back.
    What version of Mac OS X are you using? whatsmyos.com
    Are there any cables other than the power cable connected to the printer?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Scan to email server connection error for HP Envy 5530

    Hi, Everyone!
    I LOVE my printer.  But, I had to add another laptop (both WIndows) - and then had to add a couple of monitors to that laptop (and a docking statiion) and now it doesn't want to scan to my emails any longer after working like gangbusters for months. 
    I am connected just fine with an excellent signal - but now when I try the Scan to Email feature - a RED X immediately shows up on the right of the control pad and the message says: Server Connection Error. EVEN though I am wirelessly connected just dandy.
    I am not a technical person in the least.  I have no idea what to do.  I tried all the turn off, turn on stuff.  Nothing is working. 
    Thanks for our help!

    Hello MisoSilly,
    Welcome to the HP Forums!
    I understand when you scan to email, you're receiving a message stating server connection error using the Envy 5530. I will do my best to assist you! Follow this entire thread on: Re: server connection error.
    Please post your results, as I will be looking forward to hearing from you.
    Have a great night!
    I worked on behalf of HP.

  • Problem with scanning - printer display shows "Server connection error"

    My printer has been working great and I have had no problems with scanning.  But two days ago, all of a succen I rec'd message "server connection error".  I tried to send to email as well as computer.  Got the same message.  As usual, I don't recall any action on my part that could have caused this problem.    The copying and printing functions work fine. Detailed advice to someone technically challenged will be much appreciated.  Thank you.

    Ran
    into a problem with connecting to the DB on the SQL server from the IPAM server.  The Dba and I checked the target SQL instance was enabled TCP and listening on a valid TCP port.  SQL server was set to use port 1443 for incoming connections. 
    IPAM was set by default to use 1433. 
    Also used
    netstat-n to identify issue and verified 1443 on SQL server was
    being used.  Made the correction under the IPAM provisioning wizard and connected to the database.  Fixed. 
    Important note I was able to connect to the database with a .udlfile
    without any issues
    Also note that 2012 R2 IPAM only supports 2012 SQL Enterprise.  Why?

  • Why am I getting this error message when trying email a PDF?Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator.

    My Inspector for my house sent me his report via PDF that I had to access from an online link. I downloaded it but cannot forward it in an email to my insurance company who is requiring a copy. I get this error report every time:
    Server Connection Error. Please verify that port 143 is available for connection on your machine or contact your administrator.
    I have no idea what this means. Can someone help? I really don't want to have to print and scan this beast but I've been messing with this for 2 days now and am out of ideas.
    Thanks!

    I'm having the same issue.  Did you resolve it?

  • Deskjet 5525 Server Connection error 403 - scanning documents

    I cannot scan and send documents/photos to email or computer. It is connected wirelessly to internet, but keeps coming up with Server Connection Error : 403. I have reset to factory settings on the printer, but no change.
    What do I do, to be able to scan? My computer is a Mac using OS X Yosemite

    Hi @ FF9451,
    Welcome to the HP forum. I see you have two separate yet similar issues with scanning.
    I would like to help you with these issues.
    I just want to doubble check, is it a Deskjet 5525 or Photosmart 5525?
    The first issue i would like to address is the scan to email. This one is the same with either a deskjet or a photosmart.
    Lets start off simple, so unplug the printer while it is turned on. Might as well turn off any computers, tablets and smart
    TV's also. Then unplug your router for a minute.  After the minute, plug the router back in. Depending on the router it can take few minutes to rebuild the network. While your waiting plug the printer back in. you will notice the blue wireless light is blinking. When it stops blinking your printer is on the network again.  Try the scan to email, if it does not work, the printer might need a manual DNS.  This post: Efax 7510 still won't work, from happytohelp01, I have found really well done, so go ahead and check it out. I know every EWS (embedded web server) is laid out differently so if you need any help let me know.
    The second issue is scanning to the computer. Here i have a few questions. are you using Apple scan or HP scan?
    Is the Hp software installed? Have you removed the printer and then added it again?
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • App File Server connection error when trying to run a BI Publisher report..

    hello Gurus...
    As above - App File Server connection error when trying to run a BI Publisher report.. FOR THE FIRST TIME.
    What does our DBA need to do..?
    error message reads..
    Template code: SUARXASR
    Template app:  AR
    Language:      en
    Territory:     GB
    Output type:   EXCEL
    [5/10/10 10:59:27 AM] [UNEXPECTED] [46321:RT1487572]
    oracle.apps.fnd.cp.util.RemoteFileException: An error occurred while attempting to establish an Applications File Server connection with the node FNDFS_*****.ac.uk. There may be a network configuration problem, or the TNS listener on node FNDFS_*****.ac.uk may not be running. Please contact your system administrator.
    at oracle.apps.fnd.cp.util.RemoteFile.readURL(RemoteFile.java:241)
    at oracle.apps.fnd.cp.util.RemoteFile.transferFile(RemoteFile.java:194)
    at oracle.apps.fnd.cp.util.RemoteFile.transfer(RemoteFile.java:130)
    at  oracle.apps.fnd.cp.opp.XMLPublisherProcessor.process(XMLPublisherProcessor.java:264)at oracle.apps.fnd.cp.opp.OPPRequestThread.run(OPPRequestThread.java:157)
    [5/10/10 10:59:27 AM] [46321:RT1487572] Completed post-processing actions for request 1487572.I'm sure we never had to set anything up in our Test instance!??!!??
    many thanks for looking..
    Steven

    nobody experienced this before..?

  • Why i get server connection error 901 in my new hp and no apps connection?

    IM getting very mad,  my first time buying an HP brand and IM already tired .
    Printer just won't  connect by itself to the apps and keeps showing messages of unable to connect to server or server connection error 1 or error 901....
    Any help  on the photosmart 5512
    This question was solved.
    View Solution.

    Hi 
    Follow the steps below to reset network defaults
    Press Setup button
    Scroll to Wireless Menu
    Scroll down to Restore Network
    Run the Wireless Setup Wizard  to reconnect the print to your network
    Press the ePrint icon on the upper left hand of screen
    Follow the instructions to setup ePrint
    Let me know if you were successfully able to setup ePrint?
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • Every time i try and get on the apps it comes up with server connection error

    every time i try and get on to the apps it keeps comeing up with server  connection error -1

    Hi,
    Please refer the link below to troubleshoot the issue
    http://h30434.www3.hp.com/t5/Printer-Networking-an​d-Wireless/Web-Services-problem-Server-connection-​...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • Client ADI App File Server Connection error when trying to publish report.

    Our users are having intermittent problems when trying to publish reports from their Client ADI process to Excel. They are receiving the error:
    "An error occurred while attempting to establish an Applications File Server Connection. There may be a network configuration problem, or the TNS listener may not be running. Nodename:"
    The problem is this issue will be present for a user and then for no reason that user will be able to publish reports again. Or several users will get this error and one user will be able to publish reports. The only consistency is when it errors out they get this message. The listener appears to be up and running as well.
    We are running 11.5.10.2 and ADI version: 7.2.12
    Any helps or tips would be appreciated.

    "An error occurred while attempting to establish an Applications File Server Connection. There may be a network configuration problem, or the TNS listener may not be running. Nodename:"Please see these MOS docs.
    ADI: Troubleshooting Connection Problems with ADI/GLDI [ID 70669.1]
    Troubleshooting the "Error Occurred While Attempting to Establish an Applications File Server Connection" [ID 117012.1]
    How To Validate FNDFS For Applications Desktop Integrator - ADI [ID 364796.1]
    ADI: Unable To View Reports In ADI [ID 1018797.102]
    Can not View Reports Submitted through ADI/Request Center [ID 135128.1]
    ADI RRA:Prefix When Connecting to Server with Muiltple Apps Instances [ID 201492.1]
    ADI Application File Server Connection Error [ID 146220.1]
    Thanks,
    Hussein

  • 4630 scan to email error message no email app found

    4630 scan to email error message no email app found

    Hi, Please try:   http://www.dummies.com/how-to/content/how-to-set-default-browser-and-email-programs-in-w.html Regards.

  • Server Connection Error

    Hello, I'm trying to scan a document to send to my email and I get the Server Connection Error message.  I've tried several possible solutions that I saw online but nothing has worked.  I've also added the Scan to Email app and it gives me the same message.  Tried unplugging everything also, to no avail.   Thanks

    Hey @Riverside57, 
    Welcome to the HP Support Forum.  
    I understand you're encountering a 'server connection' error message when using your HP ENVY 5530 e-All-in-One Printer. I would like to help.  
    As I take it you're an HP Instant Ink subscriber, with respect to this message I recommend you call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Thank you for posting in the HP Support Forum and have a great day!  
    Regards, 
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • Photosmart 6520 Server Connection Error 403

    I'm trying to scan to email and I keep getting a "Server Connection Error-403". 
    This has worked for me recently so I know it's set up correctly. 
    I also tried scanning to computer, which the HP utility device says is connected. Scan to Computer is enabled, however it say "communication error". 
    I've reset my computer, my router, and my printer. I've turned off wifi and back on. 

    Hello cassieb5347,
    Welcome to the HP Forums.
    To deal with the communication error that you are experiencing, please click on the following link for A 'Connection Error' or 'No Computer Found' Error Message Displays When Attempting to Scan from the....
    If you are still having issues or if you have any other questions or concerns, please feel free to write me back and I will be happy to help.
    Cheers,   
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Server Connection Error 403 - HP Photosmart 6520

    My scanner all of a sudden stopped working and I got "Server Connection Error 403" 
    How do I fix this?

    Hello @SeanTK ,
    Welcome to the HP forums.
    I understand that you are getting a Server Connection Error 403.
    I would like to help.
    You would only receive the 403 error if you are using scan to email.
    There are a few things you can try to resolve this issue.
    Hard reset the printer.
    While the printer is turned on, unplug the power cord.
    Wait at least 30 seconds.
    Plug the power back into the printer.
    Test the scan to email.
    If you still get the error, try setting a manual DNS.
    The following post by happytohelp01 has instructions for setting the manual DNS.
    It is for a Photosmart 7510, but the steps should be very similar.
    Re: Efax 7510 still won't work after turning off/on ePrint
    If the Error is still present after setting the manual DNS, you should cycle your network.
    Turn off your network devices, including the printer.
    Unplug the power to your router for about a minute.
    Plug the power back into the router.
    Turn on your printer, and the other network devices.
    When the blue wireless light on the printer stops blinking, try the scan to email.
    Another option is to remove then re-enable the printers Web Services. 
    This will act like an uninstall and reinstall.
    Caution: removing the printers Web Services will cause it to permanently loose its ePrint address.
    If the ePrint address has been customised then that address will be lost forever.
    Once you enable the Web Services again you will have to setup the scan to email. 
    This will provide you with a new pin.
    If you need further deatail on any of the steps, please let me know.
    You can also call our Cloud Services at 855-785-2777.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Maybe you are looking for