Server error on login webpage

Hi there,
We're seeing a java error on the login page for the End User Console side of our Rights Management install (The stack trace is below):
https://myrmserver/edc/login.do
The logout page works fine:
https://myrmserver/edc/logout.jsp
The admin login has no problems:
https://myrmserver/adminui/login.faces
Any ideas on the cause? Steps to take for troubleshooting?
Thanks,
Andrew
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
org.apache.jasper.JasperException
    org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:370)
    org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
    org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor. java:318)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adobe.framework.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:1 73)
    com.adobe.idp.um.auth.filter.SecurityFilter.doFilter(SecurityFilter.java:104)
    org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
root cause
java.lang.NullPointerException
    com.adobe.edc.ui.util.HelperUtil.prepareSession(HelperUtil.java:114)
    com.adobe.edc.server.ui.jsp.secured.util.error_jsp._jspService(error_jsp.java:227)
    org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor. java:318)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.jasper.runtime.PageContextImpl.doForward(PageContextImpl.java:693)
    org.apache.jasper.runtime.PageContextImpl.forward(PageContextImpl.java:660)
    org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:808)
    org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:781)
    org.apache.jsp.login_jsp._jspService(org.apache.jsp.login_jsp:436)
    org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)
    org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
    org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085)
    org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263)
    org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398)
    org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor. java:318)
    org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241)
    org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196)
    org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
    com.adobe.framework.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:1 73)
    com.adobe.idp.um.auth.filter.SecurityFilter.doFilter(SecurityFilter.java:104)
    org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)
note The full stack trace of the root cause is available in the Apache Tomcat/5.5 logs.
Apache Tomcat/5.5

Good idea, Steve. The http side of things is worse, with no livecycle urls on the server loading correctly. Though that looks like a mime type config on the server as the browser prompts to download the response for any url.
Everything works as expected when a use accesses the End User Console through Acrobat Professional. They select Advanced > Security > Adobe Policy Server > Manage My Account..., the browser opens and they end up in the End User Console where they can manage their account. The problems start when they select logout from there as they are brought to the following page:
Selecting that "click here to log in again" link generates the error.
Thanks,
Andrew

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Victoria Xia
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[25/10/2013 05:53:42:935] (ERROR) an error returned handling request via protocol "balance"
We tried clearing the cache directories and bounced Apache but that dint help.
Why would we be receving this error and how to resolve it?

OK, this is an all too common issue - the logs are insufficient so you may well have to try some extra debugging to properly understand the problem.
If you have Metalink access try this: NOTE.249669.1 How To Collect Apache and Jserv Debugging
Basically, you should do the following - and maybe upload the logs here if you want to. I assume you are on 11.5.10. If not, then amend as appropriate:
Enable de-bug for Apache and Jserv:
1. Shut down the oracle application server.
2. Backup or change the name of the following files:
IAS_ORACLE_HOME/Apache/Apache/logs/error_log
IAS_ORACLE_HOME/Apache/Apache/logs/error_log_pls
IAS_ORACLE_HOME/Apache/Apache/logs/access_log
IAS_ORACLE_HOME/Apache/Jserv/logs/mod_jserv.log and jserv.log
After making a copy of these files or after renaming them, please delete
them from these directories. This enables new log files to be created
when the applications server is restarted and will help you to focus on
the current problem.
3. Enable debug logging for Apache
Update IAS_ORACLE_HOME/Apache/Apache/conf/httpd.conf to set the LogLevel parameter:
LogLevel debug
4. Enable debug logging for Jserv and mod_jserv
a) Update iAS_ORACLE_HOME/Apache/Jserv/etc/jserv.conf to set ApJServLogLevel parameter to:
ApJServLogLevel debug (from warn)
b) Update iAS_ORACLE_HOME/Apache/Jserv/etc/jserv.properties to set the
log=true
log.channel.info=true
5. Enable debugging in ssp_init.txt
Update iAS_ORACLE_HOME/Apache/Jserv/etc/ssp_init.txt to add Debug:
DebugLevel=5
DebugSwitch=ON
6. Please re-start the application server
7. Reproduce the problem
8. Upload the following files:
IAS_ORACLE_HOME/Apache/Apache/conf/apps.conf and httpd.conf
IAS_ORACLE_HOME/Apache/Apache/logs/error_log_pls
IAS_ORACLE_HOME/Apache/Apache/logs/error_log and access_log
IAS_ORACLE_HOME/Apache/Jserv/logs/mod_jserv.log and jserv.log
IAS_ORACLE_HOME/Apache/Jserv/logs/jvm (all files in this directory)
DA

SQL Server Express 2012 Login Error

I’m trying to access sql database from another PC on the LAN and I’m getting this error message “Login failed for user ‘Officeo1\Guest’. I’m using SQL Server Express 2012 and on the other PC I’m trying to connect with MS Visual Studio 2013. I’m adding a
data connection with the data source set to Microsoft SQL Server (sqlClient), server name OFFICE01\SQLEXPRESS using windows authentication. I can see the server in the dropdown box but I cannot see any databases in the database name dropdown box.
why767

These computers are not on a domain but on the same workgroup. This is the error I get when I try to connect from MS SQL Server 2014 Import and Export
==================================
Could not retrieve table list. (SQL Server Import and Export Wizard)
===================================
Login failed for user 'OFFICE01\Guest'.
Cannot open user default database. Login failed. (Microsoft SQL Server Native Client 11.0)
Program Location:
   at System.Data.OleDb.OleDbConnectionInternal..ctor(OleDbConnectionString constr, OleDbConnection connection)
   at System.Data.OleDb.OleDbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningObject)
   at System.Data.ProviderBase.DbConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.CreateNonPooledConnection(DbConnection owningConnection, DbConnectionPoolGroup poolGroup, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionFactory.TryGetConnection(DbConnection owningConnection, TaskCompletionSource`1 retry, DbConnectionOptions userOptions, DbConnectionInternal oldConnection, DbConnectionInternal& connection)
   at System.Data.ProviderBase.DbConnectionInternal.TryOpenConnectionInternal(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionClosed.TryOpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory, TaskCompletionSource`1 retry, DbConnectionOptions userOptions)
   at System.Data.ProviderBase.DbConnectionInternal.OpenConnection(DbConnection outerConnection, DbConnectionFactory connectionFactory)
   at System.Data.OleDb.OleDbConnection.Open()
   at Microsoft.SqlServer.Dts.DtsWizard.SQLServerForm.LoadDatabasesList()
why767

Error 18452 "Login failed. The login is from an untrusted domain and cannot be used with Windows authentication" on SQL Server 2008 R2 Enterprise Edition 64-bit SP2 clustered instance

Hi there,
I have a Windows 2008 R2 Enterprise x64 SP2 cluster which has 2 SQL Server 2008 R2 Enterprise Edition x64 SP2
instances.
A domain account "Domain\Login" is administrator on both physcial nodes and "sysadmin" on both SQL Server instances.
Currently both instances are running on same node.
While logging on to SQL Server instance 2 thru "Domain\Login" using "IP2,port2", I get error 18452 "Login failed. The login is from an untrusted domain and cannot be used with Windows authentication". This happened in the past
as well but issue resolved post insatllation of SQL Server 2008R2 SP2. This has re-occurred now. But it connects using 'SQLVirtual2\Instance2' without issue.
Same login with same rights is able to access Instance 1 on both 'SQLVirtual1\Instance1' and "IP1,port1" without any issue.
Please help resolve the issue.
Thanks,
AY

Hello,
I Confirm that I encountred the same problem when the first domain controller was dow !!
During a restarting of the first domain controller, i tried to failover my SQL Server instance to a second node, after that I will be able to authenticate SQL Server Login but Windows Login returns Error 18452 !
When the firts DC restart finishied restarting every thing was Ok !
The Question here : Why the cluster instance does'nt used the second DC ???
Best Regards
J.K

EBS Login error - HTTP 500 internal server error

Hi All,
We are working on cloning ebs r12 application,after successfully adcfgclone.pl script, when we try to open the login page we are hitting Http 500 internal server error.
But Autoconfig completed successfully, Please see the application log below.
13/04/14 17:09:11.579 html: Servlet error
java.lang.NoClassDefFoundError: Could not initialize class oracle.apps.fnd.sso.Utils
        at oracle.apps.fnd.sso.AppsLoginRedirect.AppsSetting(AppsLoginRedirect.java:221)
        at oracle.apps.fnd.sso.AppsLoginRedirect.init(AppsLoginRedirect.java:287)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.HttpApplication.loadServlet(HttpApplication.java:2379)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.HttpApplication.findServlet(HttpApplication.java:4830)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.HttpApplication.findServlet(HttpApplication.java:4754)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.HttpApplication.getRequestDispatcher(HttpApplication.java:2978)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:738)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:453)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.AJPRequestHandler.run(AJPRequestHandler.java:313)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].server.http.AJPRequestHandler.run(AJPRequestHandler.java:199)
        at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
        at oracle.oc4j.network.ServerSocketAcceptHandler.procClientSocket(ServerSocketAcceptHandler.java:234)
        at oracle.oc4j.network.ServerSocketAcceptHandler.access$700(ServerSocketAcceptHandler.java:29)
        at oracle.oc4j.network.ServerSocketAcceptHandler$AcceptHandlerHorse.run(ServerSocketAcceptHandler.java:879)
        at com.evermind[Oracle Containers for J2EE 10g (10.1.3.4.0) ].util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:298)
        at java.lang.Thread.run(Thread.java:619)We have followed the metalink note ID 467562.1 and recompiled the jsps
Also checked Troubleshooting 500 Internal Server Error in Oracle E-Business suite [813523.1] but still could not solved the issue..
Any suggestions please...?
Our environment:
DB - Oracle Database 11g Enterprise Edition Release 11.2.0.3.0
Oracle EBS Application: 12.1.1

Hussein Sawwan wrote:
Please run the script in (How To List E-Business Suite Profile Option Values For All Levels Using SQLPlus [ID 201945.1]) to verify if this profile option is set or not at all levels. For the profile option name, please use "FND_INIT_SQL".
Hi Hussein,
When i run this select Script,
It returns as Level_set is Undefined , Please see below
SHORT_NAME                     NAME                                     LEVEL_SET       CONTEXT                        VALUE
FND_INIT_SQL                   Initialization SQL Statement - Custom    UnDef           UnDef I Checked the note id *Using Profile Option 'Initialization SQL Statement - Custom' [ID 135389.1]* for setting this profile option to Application Level or Higher.
But they only mention steps to enable session level trace or logging through this profile option.
Can you help me, how to set this profile option to Application Level with any values as setting this profile option can solve the error
javax.servlet.ServletException: Could not initialize class oracle.apps.fnd.sso.Utils , As by note id ID 1497554.1
Thanks

R12 Login: 500 Internal Server Error in Windows 7

I have successfully installed R12 on my VMWare Linux guest. I'm able to login and perform the needed operations in R12 on windows XP laptop.
However, when I try the same in Windows 7 (my installation is portable..thanks to external harddrive and VMWare), I get this error at the login: 500 Internal Server Error on IE 8 browser. I tried firefox..that did not help.
My inital troubleshooting lead me to networking options in VMWare. But I can ping with both host name and ip address.
I looked at the application services through this script: $ADMIN_SCRIPTS_HOME/adopmnctl.sh status
All application services are alive.
I tried disabling firewall and added web link to trusted site list. Even this did not help.
So far...agony continues. Just wondering if anyone had similar issue like this.
1. Host is Windows 7 Home Premium
2. VMWare Server 2.1
3. OEL 5.5 Linux Guest
4. Tried with different networking options "Bridged and Host Only" ofcourse NAT option - could not even ping.
Appreciate your time responding to this. Thanks

Thanks Hussein for your response.
Do you have proper entry in the hosts file?I do have the correct entries in both host and guest OS. As I mentioned, I'm able to ping in command prompt both linux guest (DNS) name and ip address. It is just the login page load. It could be not just R12...may be any other web page as well...
I don;t know how these DNS Server name is resolved and so on..this networking stuff in windows 7...it may be irrelevant to this forum...but chancing my luck if someone had this issue in the past.
I believe the main issue with the ping, so once this is fixed you should be able to access the application (assuming it is up and you can access from other machine -- If I understand you correctly, I believe you did from XP).Yes..the same config works fine in XP.

Server error on login webpage

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