Server Monitor Buttons Missing

The Monitoring, Profiling and Memory Tracking buttons are all missing from the Server Monitor and it is not displaying any data. Where did they go? I'm on CF9/Multi-server and Windows Server 2008/64 bit. My CF server instances are running under a domain account so they can get to network shares. I'm using multiple jvm.config files to give some servers more memory than others. I've tried adding the domain account to the Administrators group, made sure monitoring, profiling and memory tracking are all enabled, and made sure the crossdomain.xml file is in the webroot.

Well, first briefly, I've seen this happen (the start/stop buttons don't appear), where simply refreshing the page made them reappear.
Assuming you've confirmed that doesn't solve it, here are some questions that may help us hone in on the problem:
- does this happen on all the instances or just one?
- you say you are on CF9. Do you mean 9 or 9.0.1?
- Have you applied any hotfixes or cumulative hotfixes? (And I'd ask you to confirm that not from memory but from confirming by looking in the lib\updates directory. On Multiserver, that's \servers\cfusion\cfusion-ear\cfusion-war\WEB-INF\cfusion\lib\updates for the cfusion instance, or \servers\instancename\cfusion.ear\cfusion.war\WEB-INF\cfusion\lib\updates for any others (note change from - to . in the ear/war directory names).
- Are the hotfixes there the right ones for the version you're running (not 900 in the filenames if you're running 9.01, or vice-versa)
- When you say it's "not displaying any data", do you mean that the graphs on the front page are essentially blank? That would mean simply that "start monitoring" has not yet been enabled. When you say "no data", I'd want to make sure you don't mean that none of the screens show anything. There are many that show data even if there are none of the "start" buttons enabled, such as the Template Cache Status page (on the Statistics tab, in the "Request Statistics" section). Is that "displaying data"? Just trying to help clarify your situation.
Also, just as a workaround until you do solve this, note that if you're on 9.01, you can now at least turn the buttons on and off in the CF Admin, something that's gone under the radar for many, it seems.
Hope that's helpful.
/charlie arehart
[email protected]
Providing CF and CFBuilder troubleshooting services
at http://www.carehart.org/consulting

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    G4 X Serve   Mac OS X (10.4.6)   OS X Server 10.4.6

    Not really a nice situation having to wait for something to fail to see if I actually get a notification. What if not? I hope they just need to rewire a button as many hints in Interface Builder indicate that the functionality is already there.
    I have filed the problem on Apple Radar with Bug ID 4477142 on March 14th, 2006. The ticket is still open.
    Another idea for triggering an error.
    You siad your Xserve was located in a Data Center, so I expect it to have a UPS. If that UPS has a direct data connection to the Xserve you could simply unplug the UPS connection from the wall. That surely will trigger a Power alert. I don't know if just removing the USB cable will be sufficient, but might be worth a try and somehow more comfortable with the service personell.
    Anone else running Communigate on an Xserve who has easy physical access to the machine to try this? Maybe also talk to the Communigate People, they might know.
    MacLemon

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