Server stating client not connected even though it is on

We often have trouble where the server will state the computer is not connected even though it is on. Sometimes restarting the local service will cause the server to see it connected again. Most time we need to reboot the machine altogether.
Is there a way to force the server to recheck if the computer is connected. A command on the server or the remote pc?

What setting do you have for how often the Collection Client checks in? Default is 180min and that time differential could be your gap for when it updates status.
Just a thought.

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