Service complaint - mandatory fileds

Hi all,
We are facing a small issue in service compliant processing.
The transaction is getting saved without maintaining any entries.
Our requirement is , - The order should not be saved , if system display any errors in transaction.
Regards
Yaswanth.k

Hi Yaswanth,
If you the Std errors to stop the processing, you have to do the INCOMPLETENESS configuration for the Order so that when ever mandatory fields are not filled, system will raise a message without saving it..
If you wanted , Custom errors to stop processing the complaint...
Implement ORDER_SAVE badi and in method BEFORE_SAVE, Call FM CRM_MESSAGES_COLLECT to raise errors messages on to the complaint and thus processing can be stopped..
Siva

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What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
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"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
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BAPI/RFC for Service Complaints Creation in CRM 5.0

Hi,
We are working on the Complaints and Returns module in CRM 5.0. We have found the Transaction Code for the same. (CRMD_BUS2000120).
Not able to find the BAPI/RFC for the same.Let us know if any. Appreciate your comments on the same.
Thanks,
Moorthy

Hi,
Thanks for the response
I am not talking about Service Order. I have requirement to create a Service Complaint. For that the transaction is CRMD_BUS2000120. Now I need to find the function modules/RFC available for this requirement.
Hope it clarifies .
Even I have found function module called -CRM_COMPLAINT_API_CREATE but not sure right one
Thanks,
Moorthy

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To what email can I send Apple service complaints?

If you have a legitimate business practices complaint, you could always to contacting the Bay Area Better Business Bureau. I've used them twice and have had positive results from both experiences.
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Service Complaints Cause Codes - Config Question

Hi All,
I am trying to delete a cause code setup for service complaints which is not used in the system using the following IMG path -> Catalog Codes and Profiles -> Define Code Groups and Codes for Catalogs.
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Anyone knows what sets this field and how can I uncheck and delete the cause code from the config?
Thanks!

I used the IMG path mentioned above to add the cause code. Why do you need EEWB to add the cause code ? EEWB is only required to add new fields to the screen. All I am doing is to add some custom (Z*) cause codes into the catalog so that user can select them when creating complaints.
Problem I am facing is when I try to delete some of these Z cause codes from the config (that were created long ago and we don't need anymore). Usage indicator on them are set and hence wouldn't let me delete it. I need to know what process sets this field?
Thanks,
Chandrika

Create Action Profile for Service Complaint

Hi All,
How to create the action profile for service complaint. I am working in CRM Standalone server. I gone through that service complaint doc and found that for this transaction we have to define the actions like CREATE RETURN REQUEST, CREATE SPARE PART DELIVERY, CREATE QUALITY NOTIFICATION, CREATE CREDIT/DEBIT MEMO REQUEST AND CREATE TASK. Can Anybody guide me how can I achieve this ans assign to my transaction type ie Service Complaint.If any body has the doc to achieve this can send it to
[email protected]
Valuable answer will be appreciated.
Thanx
Saravana

Hi saravana
want actions in transactions then use this link
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/c87bb93d-0b01-0010-a0b4-b04d7fda745f
regards
Vinay

Write directly to AT&T customer service complaint department

I will like to write a letter directly to At&T customer service complaint department and the dispute center.

KF - Listen to Starman and don't give-up
AT&T and all the rest always have and likely always will be totally under-skilled and ill-equipped to walk a customer thru most connection issues. I think Earthlink was the only exception, way back in the day before they were bought-up, they could deal with all kinds of tech issues. AT&T telling you to use a different browser is just their way of saying "I'm clueless and if I can get you to buy off on the bs I'm telling you I can get to the next call."
Hang in there, sorry you wasted your time with a dork customer service rep. Your Mac and Safari will work at home, at work, anywhere in the world. Food for thought, if you want to explore using different browsers by all means go ahead - I actually use 2 browsers on my laptop, Safari and Firefox. Explore and decide which you like best, or use both - Just never let a customer service drone at AT&T tell you how to work. Cheers!

Service complaint with sales items

Hi guru's,
If I have a CRM service complaint document with sales items in it (returns or replacement) how does the system know to replicate the item to ECC to create the return order? Also, hows does the system know which order type in ECC to use?
Many thanks,
John

Hi John,
The crux of the replication depends on the item category and the actions in the complaints transaction. You need to create the same order type (Complaints) in ECC (Copy of OR standard order). The item category configuration and determination should be in sync from CRM to ECC. So once you create a complaints and trigger the replacement action, the sub item with item category TAN is created which also creates an order in ECC with only sub item and item category TAN. Similar with other actions. Item category controls if replacement should happen or only returns should happen.
Hope this helps.
Regards,
Chandrakant

Service No. Mandatory

Hi,
I want to make field Service No. mandatory at item detail level at time of creating Service Order.
Is there any customizing settings that can be done to do so?
I have tried to do it by Field Selection at Define Screen Layout at Document Level for PO. But there is no such setting available to make service number mandatory.
How can it be done? Is there other option available?
Thanks n regards,
Jignesh

Hi,
Just double click the "Purchase Order"
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Field groups:
Outline levels
Service fields
Quantity fields
Price and value fields
Line attributes
Value limits
Entry sheet
Functions
Time recording
Additional data
Model service specifications
Internal work
Regards
Merwyn

Service PO want to make the service Number mandatory thru config

Dear All,
I am not able to find the node where I can make the service number mandatory in the screen layout config.
Please help
Thanks in advance!

Unable to understand
4 Purchase Order .......-...............*................*....-.-..---- -
what this means ?
Please guide
Thanks

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I sent in my Yoga Laptop for repairs two weeks ago. When I spoke with technical support, I was told that my laptop would be fixed within 7 business days, and returned to me. These 7 business days have since passed and I have yet to receive an update on my laptop, let alone my actual laptop. When I called to complain about this to 1-877-453-6686, I was told I would be getting a call back from customer service within 48 hours. These 48 hours have also passed and have not yet received a call. I called again today to find out what was happening and was told nothing more than "you will be contacted by them within 48 hours".
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Customer Service Complaint in Thailand

To Customer Service team,
I am writing this complaint for I did not receive satisfactory service from HP Customer Service in Thailand.
HP's Service Center policy is that the device sent for repair will only require 3-5 days; however, not only the customer service did not reply me about the status of the repair status within 5 days, I called to HP Service Center to ask about the status myself, but also did not receive a specific reply to the repair status.
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I am very disatisfied with HP Service Center's unprofessional and careless service as I did mentioned on phone to Customer Service that I will require the notebook within the week. Please kindly send this information to responsible staff in Thailand and I will need a full in-depth reply about what to do with my notebook stuck in Thailand.
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Please have HP's Thai Customer Service Team contact me urgently with the contact information given along with the Job ID.
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We are just regular users and have no access to HP's repair center records. Perhaps a Moderator can step in here and see if this post can be brought to the attention of the proper actual HP employees.

How do i make a customer service complaint.

How do I make a complaint about a webchat operator phoning my home number to tell me off after I had filled in a survay about him. He was really rude and its really creepy to have him phone my home number to tell me off.
There is no customer complaint no. I can find or option on any of the menus in the automated call.
Bt must have a duty to provide a customer complaints department.
Anyone I get through to on BT tell me they can't find it in their database. I have just been told by a BT operative to look it up in the yellow pages.

Hi Vhon,
Welcome and thanks for posting!
I'm sorry that you felt the advisor that called was rude to you. You can't find that option because whatever department you speak to should be able to address and deal with your complaint.
Send us over the details and we'll get you sorted from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How to place a customer service complaint

Hello,
I will start of by stating that I have never before felt this way about someone who I have worked with at a Verizon store. .Today I went into a Verizon store looking to understand why my bill seemed high. I wanted to find ways to make the bill smaller without cutting too many corners... The customer service representative who "helped" us was so rude. She seemed uninterested in helping me, and she literally started to talk to another customer while we were there discussing my bill. She had a poor-negative-couldn't-be-bothered attitude which was entirely inappropriate for customer service and as I said I was just disgusted with her. How can I place a complaint? I did catch her name on her name tag. Also I realize that maybe we weren't priority customers because we were looking to spend less money but seriously in this economy who isn't? Don't go into customer service if you can't handle working with people.
Thanks!
K

Customer Service isn't any more helpful I'm afraid. I was in a store purchasing a new phone for my daughter 'again' and they wouldn't let me add the charges to my account. I've paid all my bills on time, i've been loyal, and i've brought my parents onto my account thus bring Verizon more business. I was confused but swallowed my pride and used my Amex to pay for the equipment. Now with iphones going for 49 bucks at AT&T, we've been debating - researching - reading every forum available and one member of our family decided to upgrade to the iphone 4 with Verizon - it would've been an easy sell had he been allowed to add the charges to the account BUT the restriction is still on my account - I had no clue what the restriction was - Customer Service said they couldn't talk about it. I know my rights and threatened legal action - I have a right to know if my account has a mark against it. After continual debate and threats, the representative stated that my account is highly used, thus putting me as 'high risk' thus putting a restriction that won't allow me to charge purchases onto my account. I'm a good customer but I can't have any perks because we use our account so much? Now i'm thoroughly confused. A representative at AT&T laughed and said they've heard of those restrictions before.
I was never notified about such a status, nor am i pleased at having to bully a representative into telling me about it. They refused to submit such information in writing when I asked them to mail it to me.
With iphone 5 coming out this summer and AT&T improving their coverage, I'm shocked that Verizon would have such penalties for good standing customers. It's one thing to **bleep** off a customer who misses payments and only makes up the tiniest percentage of sales but to **bleep** off a customer that has never hesitated to purchase new equipment and accessories AND STILL keep paying my bills on time?
It's doutbful that i'll be a Verizon customer much longer. AT&T assures me that such penalties are not common practice at their company.

Edge/Customer Service Complaint

Extremely frustrated with Verizon, their sales tactics, and their customer service. We upgraded phones recently (have been long, loyal customers of Verizon). The upgrading process took upwards of 2 hours or more (not an easy feat with a toddler in tow). We were talked into buying the Edge program with our phones due to this being more financially sound in the long run once the phones were completely purchased. We constantly mentioned needing to apply for my husband's work discount as well, which we submitted the paperwork in the office. Of course we were never given a bottom line monthly price in the store, but were pretty confident with the sales person. A few days later, we got an email that we could not access my husband's work discount due to him only being a manger on the account and not the account owner (which is me). When I called customer service, they mentioned that we had to return the phones to the store and do the process over again (we live about 40 minutes away, work different days, and have a toddler, again, not an easy feat). 2 weeks and 2 days, we arrived back at the store, only to be told that we can do this over the phone. I called the customer service number again, to explain the issue. Spoke with a manager, who informed me that there was no way we could transfer the account to my husband's name to access this discount due to being on the Edge program, which is a loan. I explained the the sales rep. told us it is NOT a loan, because loans have interest rates attached to them, and that the sales rep. was in full knowledge of who was the account owner and that my husband was applying for his work discount. The only way, this would be possible, is to buy the phones out in full. I am so frustrated with this company. I wound up buying the phones in full (which also gets rid of our discount for the Edge program). We were misled to believe the Edge program was better than the two -year contract, which it does not seem to be the case. It does not make sense to me that an account manager cannot utilize their work discounts, when they are able to change other contractual items and pay the bills. Furthermore, to not be able to switch account holders is ridiculous - bills are still the same and going to the same place/person. VERY angry with verizon. I will not recommend them any more and will consider switching companies as soon as possible since we now own the phones outright and are not in a contract with them currently. Sales reps need to be trained better to know their information, and if not, then their misinformation/mistakes should be easily rectified - which they are not. BBB will hear this complaint as well.

There is such a thing as an "interest free loan."
Additionally, you can still get the same discount as that associated with an Edge agreement. Simply log into your MyVerizon account. Navigate to "CHANGE FEATURES" and the discount should be available there if your phones are eligible. Since you just bought out your Edge contracts, it may take a while to show up.

Service complaint - mandatory fileds

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