Service Desk Actions

Dear Gurus,
You know what like, in service desk or change man. in  action profile we can do some processings. (for examle change status, e-mails, etc.) In one of my action, there are two processing types which system must do. One of them is change status, the other one is send mail (smart form). And now, because of the action definition has more than one processing types (smart form+method), when start to process, system opens a pop-up screen and ask to user for selection. I don't want to seem the pop-up screen to users, I want to system selects the all processing types.  Are there any customizing for default selection?
Thanks for your helps.

Hi,
The issue is your using contact as an account. Well you need to drill down from contact to its Company (which is an account lookup in contact form). Try the code below.
customerid=EntityReference([[$Context.parentcustomerid.type]],[[$Context.parentcustomerid.id]])
customeridname=[[$Context.parentcustomerid.name]]
Hope this helps,
Regards.

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    Edited by: Raquel Cunha on Mar 3, 2011 4:30 PM

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  • Service Desk: Basis Message has not been created

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    Edited by: Khalil SERRHINI on Aug 2, 2010 3:08 PM

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