Service Desk Customizing in Solution Manager 4.0 SPS12

Hello,
I try to customize the service desk in solution manager SPS 12.
I follow the IMG :
1. General Settings of solution Manager (Profiles...) => OK
2. Connection to SAP => OK
3. System Landscape and Solution
    Only One system my solution Manager. => OK
4. Service Desk BC Sets => OK
5. Business Partner :
    I have created two key users (KEY_USER1 & KEY_USER2) as BPs (101 & 106)
    I have created One System Admin (ADMIN) as BPs (105)
    I have created two Message Processors (PROC1 & PROC2) as BPs (102 & 103)
    I have created one Org. as BPs 104.
=> OK
6. iBase
   I have initially created the iBase from my solution => OK
   I try to assign the partner to the iBase component => First Problem : the system do not propose the System Admin & key user function when I go to Goto->Partner. Do I miss something ?
7. Org Model
I try to create my Org. model as follow :
Service Desk (O)
         Team 1 (O)
             Processor1 (S)
                 SDUser1 (BP)
                     PROC1 (U)
         Team 2 (O)
             Processor2 (S)
                SDUser2 (BP)
                     PROC2(U)
=> Second problem : it is said in the documentation and in some blogs on the sdn, that when we create the root org, and the subsequent org, the system will create and assign automatically the BPs. That doesn't work in my system. I do not understand why. So I have assigned directly the position conatining the Users Proc1 & Proc2 as BPs.
8. Partner Determination
    Then I would like to assign automatically messages created by KEY_USER1 to PROC1 and messages created by KEY_USER2 to PROC2 depending on the user group they belong (or depending on the relationship they have with the messages processors).
    => Third Problem : I don't how to do it ! and i don't know what to do with the partner function Support Team.
Could someone help me.
Thanks in advance.
Guillaume Bruyneel.

hello,
I found some interesting information concerning the automatic creation of BP from the Org. Model :
I have activated the HR integration through :
IMG->CRM->Master Data->Business Partner->Integration Business Partner-Organisation Management.
And NOW the automatic creation of the BP is working !
I'm still trying to solve the two other problems.
Guillaume.

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Service desk issue in Solution manager

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I want's to skip the screen , where it's asking the basis user ,password.
So please give me solution , If you come across this problem.
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Edited by: Raj kumar sindol on Jan 20, 2009 3:30 PM

Hello Raj,
see SAP Note [153743|https://service.sap.com/sap/support/notes/153743] chapter "In the R/3 system of the notifier (customer data entry systems).". Changing that RFC destination should be the solution for your case.
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hi this ,
sudheer i have configured the service desk configuration on my solution manager system with all satellite system, i have mapped all business partners in my satellite systems to solution manager , and also iam able to see all messages are send by business partners using DSWP transaction, but how to see reply from solution manager sytem to satellite system ( message inbox of satellite system)
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thanks and regards
sudheerkoppala@ g ma il .com

>
sudheer koppala wrote:
> sudheer i have configured the service desk configuration on my solution manager system with all satellite system, i have mapped all business partners in my satellite systems to solution manager , and also iam able to see all messages are send by business partners using DSWP transaction, but how to see reply from solution manager sytem to satellite system ( message inbox of satellite system)
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There is no "message inbox" in satellite systems, but you can use the SAP Solution Manager to have a central access to all reported messages.
Configure Work Center "Incident Management" in SAP Solution Manager and grant access for message reporters.
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Hi All,
Here I have done the configuration of Service Desk in Solution Manager 4.0 by using the document which I have for release 3.2. However I have face some problem in Step Initially create and Assign the Satellite Systems as iBase C and Manually create and Assign the Satellite Systems as iBase Co .So I exclude above mention step. But still I am able to create the support message from Satellite Systems.
So can please let me know whether it will work fine in upcoming time or Do I need to test my Service Desk configuration for same.
Moreover please let me know how to test Service Desk configuration for real time environment.
Following are the step and problem which I face while doing the Service desk configuration.
STEP 1 #Initially Create and Assign the Satellite Systems as iBase C
To be able to use the Service Desk and Change Request scenarios in SAP Solution Manager, you need to define the Installed Base (iBase). An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
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Requirements:-
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1. In transaction SOLUTION_MANAGER, open a solution.
2. Choose Operations -> Service Desk.
3. Choose Edit -> Initial Data Transfer for iBase.
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For each solution repeat these steps.
Problem in STEP1 :- I am not able to check the System  Status.
STEP 2 #Manually Create and Assign the Satellite Systems as iBase Co
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An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
Activities:-
1. In transaction Change Installed Base (IB52), use the input help (F4) to find the Installed Base with external ID SOL_MAN_DATA_REP.
2. Continue as follows:
 If SOL_MAN_DATA_REP does not exist:
a) Call transaction Create Installed Base (IB51).
b) Choose iBase Category 01 (Installed Base).
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e) Specify the external ID SOL_MAN_DATA_REP and enter a short description.
 If SOL_MAN_DATA_REP exists:
a) Choose iBase No. 1 (SOL_MAN_DATA_REP).
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Note:-
Every system is only listed once in the iBases. That means a system is not listed in an iBase if it has been listed in another iBase before.
Problem in STEP2:- Here I am not able to find Text item tab as per point 3 .
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You need to assign business partners to the new iBase components.
Activities:-
1. In transaction Change iBase (IB52), choose Goto -> Partner
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o Administrator
o Key User
o Sold-to Party
3. Save.
4. Repeat these steps for each iBase component.
Problem in step3 :- In IB52 t-code screen there no any menu path like goto  partner
Thanks a lot,
Harshal

Hi Harshall,
You have to enter the value as 1 in Installed base field and then press enter.
You will be taken inside and then you will be able to see the Goto - Partner screen.
Hope this will help.
Please reward points suitably.
Regards,
Naresh.

Is there any service desk guide for Solution Manager 7 configuration?

Dear Sir:
I would like to configure the service desk of solution manager 7.
but all i found documents are for solution manager 4.
the IMG setting and other steps are quite different...
wondering is there any new guide or step by step documents for specific solution manager 7?
Regards
Jack Lee

hi,
There is no direct document which is that much specific
Have you checked this document
https://websmp101.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E
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rest check this
Service Desk: Support team determination
/people/dolores.correa/blog/2007/10/06/service-desk-support-team-determination
Service Desk Implementation Guide
/people/bruyneel.guillaume/blog/2008/05/02/service-desk-implementation-guide-part-i
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
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Hi guys,
I'm currently trying to configure SAP Service desk to our custumers but i really dont know how much steps i must take to do that.
Im currently have users from satellite systems generated by tcode BP_GEN in Business Partners.
But, how it really goes?
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which data i must provide to logon on workcenter!
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I know that i must provide diferent roles for the administrator and the users that represent the customer!
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Hi
Based upon the BP identification system entries maitained for respective users
they/Reporter can see only those systems in the list
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Hello Guys,
We are in to the implementation of SERVICE DESK Implementiation.
When we are trying in Defining Service Desk destinition in solution manager system we found that there is no EXECUTE button.
In my finding i found there is a missing the patch and suggested go head with the patch attachement S/W component Name BBPCRM S/W Component Relese : 500 SP Level :11,Highest Support Pack level : SAPKU50011.
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Suggtions are very helpful for furthur proceedings and can be rewarded.
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Hi
You need ST PI and ST API latest patches in connected systems to solman like R/3 etc
and there is plenty of material available on SMP and SDN search
can check these links
/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
/people/bruyneel.guillaume/blog/2008/06/13/service-desk-implementation-guide-part-ii
/people/community.user/blog/2009/09/02/service-desk-sold-to-party-determination
also adva set up guide
https://websmp104.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000722612&_OBJECT=011000358700000122472008E
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Edited by: Prakhar Saxena on Apr 1, 2010 12:24 AM
Edited by: Prakhar Saxena on Apr 1, 2010 12:27 AM

Problem with the Sevice Desk VAR to Solution Manager 7.1

Hello Gurus,
I have a problem with the Sevice Desk VAR to Solution Manager 7.1,
When I want to send a message to SAP I can't see the text "Send messange to SAP", in the Actions to Message only I can see "Send Notification to SAP" but I can't see the message in the Marketplace when I click on this Action. In the tab "Action Log" show me two error messages:
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Edited by: Omar5x8 on Dec 30, 2011 2:12 AM

Dear Mateus,
happy New Year and thank you for your suggestion,
I follow the recomendation of Vicent Lim.
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Omar

Web service available in SAP Solution Manager

Hi,
Which are the Webservices available in SAP Solution Manager.
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Edited by: PK on Aug 9, 2010 3:37 PM

Although the path vary between release - webservices for Solution Manager are usually available in transaction SICF
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/default_host/sap/bc/solman
/default_host/sap/bc/bsp/sap/solutionmanager
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How to view the reply(for Service Message) from solution manager in our satillite system? or how to view the reply for our service message? Please share your ideas..

Hello Sriram,
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A new action can be defined, so that a mail is sent to the creator, when
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I have few queries on solution manager support desk functionality.
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Hello Dolores,
first of all thanks for that answer. I read it in the germany documentation help.
Here an extract:
+Anlegen von Support-Meldungen über NOTIF_CREATE
Mit der Transaktion NOTIF_CREATE können Benutzer, die in Satellitensystemen arbeiten, Meldungen anlegen und an den SAP Solution Manager versenden.
Vorgehensweise
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System/IBase-Komponente
Kurz- und Langtext
Um Anlagen anzuhängen, wählen Sie Registerkarte Anlagen.
Sichern Sie Ihre Eingaben.
Ergebnis
Sie haben eine Support-Meldung angelegt.+
Yesterday I search the internet for a note, but I didn't find one. So I'am happy now.
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regards
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Hi Udo,
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*******************LOG*********************************
16.05.2006 18:32:05 Refresh of Service definitions started from destinition SDCC_OSS
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************************LOG****************************
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Thanks,
vk

Hi,
got confused since previous you said it was enterprise service report,
https://websmp207.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000742027&_OBJECT=011000358700000999072011E
the Following SAP notes
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https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1250529
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1391968
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Dear all,
We are using the Service Desk functionality of Solution Manager to create issues out of the satellite systems directly in SolMan.
When opening a SolMan msg, navigating to 'Transaction Data > SAP Attributes', you have a field called 'System Type'.
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t-code: USMM - System Type
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quick answer since I have been trying to find some answers about Service Desk myself.
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SOLMAN40_SDESK_BASICFUNC_000
SOLMAN40_SDESK_ACT_ADVCLOSE_001
SOLMAN40_SDESK_ACTIONLOG_001
SOLMAN40_SDESK_TPI_ACT_AST_001
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refer to following notes.
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Note 898614 - Solution Manager Service Desk: BC sets
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