Solution and Service level Reporting in Solution Manager
Hi All,
I have got some requirement , can anyone please provide me the link/blog regarding Solution and Service level Reporting.
Thanks,
vk
Hi,
got confused since previous you said it was enterprise service report,
https://websmp207.sap-ag.de/~form/sapnet?_SCENARIO=01100035870000000202&_SHORTKEY=01100035870000742027&_OBJECT=011000358700000999072011E
the Following SAP notes
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1442799
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1250529
https://websmp230.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1391968
Thanks
Jansi
Similar Messages
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How to configure Service Level Reporting???
Hi All,
I have to configure Service Lever Reporing (SLR) on my solution manager for managed systems. Can any one please help me in configuring it? A Step-by-step explanation will be a great help.
Waiting for your kind responses.
Regards,
FaisalHi Jared,
Thanks for sharing the link. I have gone through the link.
However, when I edit the "Setup Service Level Reporting" by click the link under "Solution Monitoring->Service Level Reporting" under "Operations Setup", I could get the screen where in I found the below details:
1. Setup SL Reporting (On the left Pane)
2. Variants Administration (under the above head tree)
On the right pane, I could find:
1. Name
2. Type
3. Weeday of Processing
4. Active
5. Date of Next Report
I could successfully give the above details and saved it. However, I dont see any provision for seleting the system SIDs as mentioned in the help.sap.com site proposed by you.
May you help me in selecting the System SID for which I need to declare SLR?
Regards,
Syed -
Hi,
I am trying to configure Service Level Reporting from Solution Manager 4.0 for one of the satellite system configured in SMSY. After selecting the system, under the link Central Performance History it is mentioned like "Enter the path for monitoring objects in CCMS" and also requesting to enter all indicators of the relevant system. What is the path we need to give and what is indicators meants here ?
Thanks
Aravind.Hi,
you can find some information on service level reporting under the link:
http://help.sap.com/saphelp_sm40/helpdata/en/36/5ec6267ba34de08c55e3c310ebdece/frameset.htm
And here is Business Process Monitoring described:
http://help.sap.com/saphelp_sm40/helpdata/en/9a/e435e7fa6f4e85a70885a36479be4e/content.htm
Best regards
Csaba -
Where can I find Marketing Templates Oracle Cloud Solutions and Services?
Where can I find Marketing Templates Oracle Cloud Solutions and Services?
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Srini -
SolMon 3.2, Difference between SolMon report and Service .sap report?
Hi Guys,
last week i found one strange thing, there are differences between the reports of our local SoMon server report and report from service.sap (service message).
why there will be difference like this, Please help me in this regards.
Regards
SriniSoftware Components for SAP Solution Manager 4.0 as of April 2007.
SAP_BASIS 700 Basis Component
SAP_ABA 700 Cross-Application Component
PI_BASIS 2005_1_700 PI_BASIS 2005_1_700
ST-PI 2005_1_700 SAP Solution Tools Plug-In
SAP_BW 700 SAP NetWeaver BI 7.0
SAP_AP 700 SAP Application Platform
BBPCRM 500 BBPCRM
CPRXRPM 400 SAP xRPM/cProjects/cFolders 4.00 (ABAP)
ST 400 SAP Solution Manager Tool
ST-A/PI 01I_CRM500 Application Servicetools for CRM 500
ST-ICO 150_700 SAP Solution Manager Implementation Content
ST-SER 700_2006_2 SAP Solution Manager Service Tools
ST (Solution Manager Infrastructure, tx solution_manager, SOLAR01)
ST-A/PI (Download modules to get data for service sessions, monitoring)
ST-ICO (Implementation Content - Business Process Repository)
ST-SER (Service Sessions as EarlyWatch Alert, SAP GoingLive Check, Setup System Monitoring, Central System Administration, Setup Business Process Monitoring, Service Level Reporting, ....)
See also SAP Notes:
- 707705 (www.service.sap.com/sap/support/notes/706705) for an explanation on Components for Messages (with lots of key words).
- 394616 (www.service.sap.com/sap/support/notes/394616) Release strategy for SAP Solution Manager
Best regards
Ruediger -
Service Level Reporting - Trend Analysis data missing in the report
Hi Experts,
I'm working with sap solution manager and Business Process Monitoring.
I can't get to know how to configure the system in order to get Service Level Reporting collecting data for "Trend analysis" related to business processes.
In fact, in my reports each trend analysis graph (last week/month six months) is empty, no matter which aggregation type (AVG, MAX or SUM) I use.
It seems like the BI within the Solution Manager doesn't collect the data, or doesn't provide them to SL reporting.
How can I check whether something is missing in my configuration?
Thanks in advance for your help!
Regards,
PaoloHi Paolo,
Did you check the followings notes:
1068944 EarlyWatch Alert: Various Smaller Corrections
1470008 EarlyWatch Alert - Issues in ST-SER 701_2010_1
If they do not help, what is your solution manager version?? (ST 400 and ST-SER component versions)
Regards,
Daniel. -
What is Service Level Reporting
Hi Guys,
We implemented Early Watch alert successfully in our Solution Manager 7.0. We want to know what is Service Level Reporting and how useful is this. Do we definitely need to have that?
Regards
RajRead,
http://help.sap.com/saphelp_sm40/helpdata/en/36/5ec6267ba34de08c55e3c310ebdece/content.htm
Regards
Juan -
Hi together,
does anyone know, how to change the Layout of the Office-Document the Service Level Reports generated by the Solutionmanager? I know how to change the Fooder and Header, but what do I have to do to change e.g. the SAP Logo to the Logo of my company? Is it possible to change the Word Master Document?
Does anyone know?
Best regards
ThomasHello Thomas,
You can customize the SLR front page.
You can customize the header and footer, and since the SAP Logo is part of the report header, you should be able to replace it with your company logo. Please visit this link for more details [Customizing SLR FrontPage|https://websmp208.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=011000358700000598892010E].
Please check the PDF at this location because I beleive it fully answers your question.
You should specifically look at "2.2 Customizing Step by Step - 2.2.2 General Settings - Coverpage".
Regards,
Paul -
Router calls offered and Service Level calls offered differences
Hi,
I was checking the definition of router calls offered and service level calls offered. Could anyone please let us know the exact difference between these fields in t_Skill_group_interval table.
Regards
DeepakHi Jameson,
Thanks for the reply.
I went through the database schema .I have some doubts regarding the terminologies.
1. The component of redirect calls - Would like to know what it would be .
2. The component - still unanswered within threshold . Would this mean the calls queued longer than SL .which means all the remaining calls which were offered to this skillgroup. Hence would like to know if the Service level calls offered should be equal to Router calls offered.
3. I observe that Service level calls offered were less than the calls answered field. Would like to know the possible reasons. I was initially thinking that there are might be calls overlapping but its not so as per my testing. Please help.
Testing performed :
Added to this , there is one more field called "Calls offered" and i observe that this is incremented when the calls are answered.
I performed to test "Service Level calls offered, calls offered , Calls answered and Router calls offered" .
I made a test call and queued skillgroup at 2:27 pm and made to be in queue and answered in next interval 2:32 pm (crossing reporting interval)
I observe the below,
In 2:15 interval for the skillgroup ,
Router calls offered = 1 , Calls offered = 0 , Calls answered = 0 , Service Level calls offered = 0
In 2:30 interval for the skillgroup,
Router calls offered = 0 , Calls offered = 1, Calls answered = 1 , Service Level calls offered = 1
Would like to know if this are correct values. -
Compare service level reports between differnce systems
hallo,
I´m wondering if there are a' useful way to compare a bulk of service level reports between other sap systems in one view without having it exported.
so let see you have service level report system A > and you want to compare with sap system B without to export the files and to compare it manually.
looking forward and thanks in advanced ...hi,
Yes, go to tcode SCOT ---> double click on SMTP (it should be green) under Supported address types -- click on internet set button.
There you can see the output formats. Choose the appropriate SAP documents and select your desired output format.
Hope this helps you
regards
Naveen -
Service Agreement and Service Level Agreement
Hi
Can anyone provide me a copy of Service agreement and Service level agreement which can used between sap partner and a customer.
I am doing my first implementation in SAP B1 and i want to make this agreement with my customer before i start implementing the software.
I searched the portal but couldnt locate it.
Thanks and Regards
C.LouisHi,
I think the first agreement document is EULA (end user license agreement). The second is your request.
I think you can ask the sample of the agreement to SAP branch in your country. if not, let me know your e-mail.
Rgds, -
Can any body tell me how to launch a service level report?
I forgot which transaction I can use.
Can anybody tell me ?
Best regards,
LamentHi,
SOLUTION_MANAGER is T-code for service level report. please visit below link for more information
[Link|http://help.sap.com/saphelp_sm32/helpdata/en/d0/ff9bd859f24921b289c98500d6ec99/content.htm]
Regards,
Srinivas. N -
Service Level Report values not matching to Service Level Dashboard v 2.0 values
Hi Experts,
We have installed SLD v2 on a development SQL server along with WSS 3.0. The SLD is pointed to the SCOM datawarehouseDB to collect the information to have it up in the dials.
We have SCOM 2007 R2 who's OpsMgrDB and OpsMgrDWDB are hosted on a SQL 2008 R2 instance.
I have created the Distributed application and added 3 Service level Tracking to it.
Availibility
Processor Utilization
Memory Utilization
The problem here i am facing is that the values in the dials on the SLD Home sites do not match with the values i get when i run the report for Service Level Tracking Summary under reporting tab in Ops
Console.
What could be probable reason for this ?
Regards,
PrajulHello,
Here are some articles related to this issue. Hope they are helpful.
Running a Service Level Tracking Report
http://technet.microsoft.com/en-us/library/hh212726.aspx
Generating a Service Level Tracking Report
http://technet.microsoft.com/en-us/library/dd441422.aspx
The Service Level Tracking Summary Report in System Center Operations Manager 2007 may be empty if TODAY is not selected for the TO date
http://support.microsoft.com/kb/2567404/en-us
Best regards,
Sophia Sun
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
ICM Call Types and Service Level
I have a question about how to accuratly get Service Level from a call type. I want my service level to be 30 seconds. In my ICM script I have a main call type that tracks every call coming in.
I Have 3 call types that track options. Opt1 leave a voicemail, Op2 self help, Opt3 agent.
Would I change the Main call type to 30 seconds or would I change the Opt3 call type or both. I think I would set the Opt3 call type but the consultant that designed the script and call flow for the company I work for set it on the Main call type.
Thanks in Advance.hopewell2 wrote:Over the last 5 years that I have been working with ICM I have gotten mixed feed back from consultants on doing that. Some says its good to use a RONA call type some say it is not needed.What is your opinion?
Well, I'm a bit out there on RONA itself, let alone a special call type for RONA - and my policy is - NO RONA!!!
There is nothing good about RONA in terms of customer service - nothing good at all. It promotes sloppy agents and poor practices within the contact center.
If you get up from your seat and leave yourself in the ready state, I'll dock your pay and put you on notice. Do it again and I'll fire you. That usually sorts out the problem.
Regards,
Geoff -
SCSM 2012 Relationship between Incident and Service Level Instance Time Information
Hi,
I am using a runbook similar to
this one, but am getting many different Incident relationships.
For testing, I want to initiate the runbook not with a Monitor Object looking at the Service Level Instance Time Information class, but manually with an Initialize Data action.
Can someone advise how to do this? What 'GUID' does the Monitor Object look at and pass on to the runbook?
Or perhaps a powershell snippet that shows how the relationship works...
Thanks,
Joe.Try this:
SELECT dbo.MTV_System$SLA$Instance$TimeInformation.BaseManagedEntityId, dbo.MTV_System$SLA$Instance$TimeInformation.DisplayName,
dbo.MTV_System$SLA$Instance$TimeInformation.StartDate_6F33A83B_41D9_A782_379E_A75CA15145F3,
dbo.MTV_System$SLA$Instance$TimeInformation.Id_1C7A525A_E7EC_59B9_6FF3_CFCECA1A64A0,
dbo.MTV_System$SLA$Instance$TimeInformation.IsCancelled_16DDBB6C_0E00_ACAD_4F04_D134E61AF82B,
dbo.MTV_System$SLA$Instance$TimeInformation.TargetWarningDate_B98D2C5F_CBA2_8DB9_CA33_E0F808A9801E,
dbo.DisplayStringView.DisplayName AS SLAstatus, dbo.MTV_System$WorkItem$Incident.Id_9A505725_E2F2_447F_271B_9B9F4F0D190C,
dbo.MTV_System$WorkItem$Incident.Title_9691DD10_7211_C835_E3E7_6B38AF8B8104 AS IncidentTile
FROM dbo.MTV_System$SLA$Instance$TimeInformation INNER JOIN
dbo.RelationshipView ON dbo.MTV_System$SLA$Instance$TimeInformation.BaseManagedEntityId = dbo.RelationshipView.TargetEntityId INNER JOIN
dbo.MTV_System$WorkItem$Incident ON dbo.RelationshipView.SourceEntityId = dbo.MTV_System$WorkItem$Incident.BaseManagedEntityId INNER JOIN
dbo.DisplayStringView ON
dbo.MTV_System$SLA$Instance$TimeInformation.Status_F632EA19_0367_CC81_BCB5_5E0387B1B5E3 = dbo.DisplayStringView.MPElementId
WHERE (dbo.RelationshipView.IsDeleted = 0) AND (dbo.RelationshipView.RelationshipTypeId = 'ba08f9bb-85c7-20d8-05e3-0035938cddd5') AND
(dbo.DisplayStringView.LanguageCode = 'ENU')
Cheers,
Marat
Site: www.scutils.com
Twitter: LinkedIn:
Graveyard:
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