Service request become comleted when the activity be comleted

hello i have strange behavior when any activity either MA or RA that part of Service request become completed the all service request be completed as well and this will be done automatically.
any advice
Ahmed Ali

Like Andreas said, but to rephrase it. By design, you complete SRs by completing all activities that the SR is inked to. So if you only have 1 RA or 1 MA in your SR and you complete the activity, within 30 sec or so, the SR will be completed.
You need to design your SRs with activities to fit your workflows for that particular type of SR, for example start with a RA and then one MA, sometimes you might need 3 MAs if the activities are to be completed by different staff members.
But in the end, when all activities are completed, the SR will be considered completed.
If you want, you should be able to add an activity to the individual old SR, this will revert the particular SR back to In Progress after about 30 seconds after adding it.

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Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
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The first button option is useful if the table to maintain is a "Customizing" type, and you need to transport easily its values. If the table is of type "Master Data" or even "Transactional data" then the data has not to be copied between environments.
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Revision: 13615
Revision: 13615
Author:   [email protected]
Date:     2010-01-18 20:59:14 -0800 (Mon, 18 Jan 2010)
Log Message:
fix airframework/build.xml so the en_US _rb does not become corrupt when the other.locales target is run.
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QE notes:
Doc notes:
Bugs: no but Pete and I discussed briefly
Reviewer:
Tests run: doc and other.locales
Is noteworthy for integration:
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I am trying to calculate for how long a SR has been open in business days only.
I have successfully used Mike Lairson's formula for the last 9 months but it seems it cannot cope with year changes. If the begin data is in 2009 and the end date in 2010, the results are not correct anymore.
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Regards,
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Edited by: user805960 on 06.01.2010 07:07

Hi,
i used this formula to find out the days it calculates between 31/12/2009 and 01/01/2010, the result it gave was 106 days.
So i subtracted 106 from 365 days (365-106=259)in the formula, the formula is now giving the correct values.
I think we have to add the total working days and not the no.of days in a year.
Please can you all reconfirm the results.
Thanks
Neena
Edited by: NNK on Jan 11, 2010 3:16 PM

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Service request become comleted when the activity be comleted

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