Service Requests-Business days when year changes

Hi All,
I am trying to calculate for how long a SR has been open in business days only.
I have successfully used Mike Lairson's formula for the last 9 months but it seems it cannot cope with year changes. If the begin data is in 2009 and the end date in 2010, the results are not correct anymore.
E.G. For an SR that was opened on 12/30/2009 and closed on 01/05/2010 should return 5 business days but it is actually returning 110.
The syntax that I used so far is:
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 1
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") - WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Closed Date and Time") = 7
THEN (DAYOFYEAR("Service Request"."Closed Date and Time") - WEEK("Service Request"."Closed Date and Time")) -
(WEEK("Service Request"."Closed Date and Time") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Closed Date and Time") -
WEEK("Service Request"."Closed Date and Time")) +
(2 - WEEK("Service Request"."Closed Date and Time")) END)
(CASE
/* Convert Sunday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 1
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 2)
/* Convert Saturday to the Business Day Of the Year */
WHEN DAYOFWEEK("Service Request"."Opened Date") = 7
THEN (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) -
(WEEK("Service Request"."Opened Date") - 1)
/* Convert Mon-Fri to the Business Day Of the Year */
ELSE (DAYOFYEAR("Service Request"."Opened Date") -
WEEK("Service Request"."Opened Date")) +
(2 - WEEK("Service Request"."Opened Date"))
END)
+
/* Adjust for Year Change */
(365 * (YEAR("Service Request"."Closed Date and Time") -
YEAR("Service Request"."Opened Date")))
Any ideea or hint would be highly appreciated.
Thank you.
Regards,
Dorin
Edited by: user805960 on 06.01.2010 07:07

Hi,
i used this formula to find out the days it calculates between 31/12/2009 and 01/01/2010, the result it gave was 106 days.
So i subtracted 106 from 365 days (365-106=259)in the formula, the formula is now giving the correct values.
I think we have to add the total working days and not the no.of days in a year.
Please can you all reconfirm the results.
Thanks
Neena
Edited by: NNK on Jan 11, 2010 3:16 PM

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