Service request? how long to replace?

After talking to customer service I filled out the service request form. Now on the status page it says "item shipped".
Anyone know how if there is a tracking link or how long it'll take? Also aren't they supposed to send me a box to return my nano before they ship me a replacement?

yes, they will send you a box to send back your unit
you should the box in 1-2 days (depending on your location)

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