Service Request Information

Hi
Anyone can help me how to use service request in oracle support when i create SR.
Thanks
Asaad

Hello,
http://docs.oracle.com/cd/E25290_01/doc.60/e25224/srhome.htm#BABBHEID
Creating Service Requests
How do I create an SR?
Regards

Similar Messages

Service Request information is not getting updated in Account Overview

Hi All,
As a standard functionality, when we open Account overview page, we see list of contacts, roles, Service Requests etc that are linked to the account.
We are able to see the contacts, roles but not able to see the service requests. We tried creating service requests and associated the sold to party partner function and able to successfully save the Service Request.
We are not able to see the same in Account Overview screen.
Any pointers on this would be of great help.
Regards,
Udaya

Hi Vinoth,
Are you getting any error in the return table?Can you show your coding?
Regards,
ravi

Help with saved pdf' s,"more request cannot be completed.Service book information not found"

Hey from south africa,I'm using the curve 8520 on MTN service provider.I came across a problem a while ago where I had to setup my email address again,I had an email with some pdf's saved.They were working well until the re-setup,now when I try to load ones that I haven't read it gives me the error "More request cannot be completed.Service book information not found".I've sent the email back to myself but no luck,help.Thanks in advance.

You need to reset your email account again on your device & send the service books from the same interface on your device. Wait for the 30mins & register now yourself from the handset itself by following the below steps-click on Option Application-click on Advanced - Click on Host Routing table - Click menu key - select Register now option & Click, Follow these steps twice. Now go into your email application & click on it. Then press the menu key & scroll down,you can see Reconcile now option, Click on it twice !
Now try to open that PDF again !

Service request and information request

This may be the basic question.
But what will happen for the service request and information request.
Information request is getting created as service order what will be the process in ecc
ICSS service request, what will be the process in ecc. is this should be esnt to ecc seperatly or service order can be created in crm.
PRiya

thanks

Online Service Request Currently, the online processing of your repair is not possible. Please contact Apple Technical Support, for more information.

hey guys,
I had a repair service on 14.12 when ordered today then the message with the iPhone (around 12:00 clock) came back it was my fault that the iPhone does not
work anymore now I wanted tonight again a repair service request with the cost then I for the repair cost on my acquiring and now I can not why?
what can i do now?
Thanks in advance

Well I would have thought the sensible thing was to do as the message says and contact Apple Tech support
Why would other users on this User to User forum have any idea

I am trying to open a service request and the site does not work.

I am trying to open a service request and the site does not work with ANY browser. I get the page https://getsupport.apple.com/GetParts.action which says "Send in for service. We just need a little more information." The continue button does not work. I've seen this problem before trying to file support requests. It's as if Apple simply does not want you to create requests.

I just went through several screens and had no problems. Try clearing your browser's cache and/or history.

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Service Orders ,Complaints,Sales Orders,Service Requests, data in Accoun fact sheet screen?

Hi Team,
Account related data is not populated in the service order data view and sales order data view and service request view in the account fact sheet screeen?
We are using account factsheet BP_ACCOUNT_FS...In this account sheet,data is not populated .Service order assignment blocks is not populated..
Thanks
Kalpana

Hi Arden,
Thanks For your reply.
They are maintainig the account fact sheet ZCC_FS_ACT in work center ,PFCG role id - SAP_CRM_UIU_IC_AGENT ,.Now account fact sheet is avialbe in work center of icagent.Now if we open any account- then click account fact sheet there is no data is not displayed in assignment blocks of service orders,service sales and ibase all....
Data is not populating in accoutn fact sheet..,..if you possible tell me steps and how to do it.?and if you share any information its great and help ful for me?
Thanks
kalpana

XML Publisher with Service Module - Service Request Reports -- URGENT

Hi all ... any pointers/help/guidance with the problem listed below would be much appreciated.
I'm working in the context of the Oracle Service Module & Service Request Reports.
I'm required to configure the XML Publisher Responsibility seeded functionality with the service module reports.
Listed below are the two reporting requirements that I'm considering , corresponding to the following seeded XMLP Responsibility seeded components:
(I'm quoting an extract from the Oracle TeleService Implementation & User Guide here).
Detailed Report
Data Definition: Service Request Detail Definition (CS_SR_DETAIL_DEF)
Corresponding Template: Service Request Detail Report Template (CS_SR_DETAIL_TMP.en)
Template Description: Includes all of the available service request attributes including charges, the two descriptive flexfields, and extensible attributes.
Summary Report
Data Definition: Service Request Summary Definition (CS_SR_SUMMARY_DEF)
Corresponding Template: Service Request Summary Report Template (CS_SR_SUMMARY_TMP_en)
Template Description: Includes a subset of the detailed report attributes including the same charges information as the detailed report.
When I log into the EBS >> XML Publisher Administrator Responsibility >> Service Application ... I find these seeded XMLP components, together with the preview data, downloadable templates & sample output.
The question is:
Where (responsibility/application/navigation/etc.) do I find the seeded EBS Service Reports to provide the expected XML input to the seeded XMLP Service Request Data Definitions & Templates????
Notes ...
I have found the following two reports, under the Service Application in EBS, set their output type to XML and viewed the output of the submitted request:
- Service Request Detail Report
- Service Request Summary Report
... but each of these two reports produce XML output of a different data model/structure to that expected by each of the corresponding seeded XMLP data-definitions/templates.
Additionally, I cannot find any corresponding concurrent program definitions on the system with the same SHORT-NAME/CODE as the seeded XMLP data definitions themselves i.e. CS_SR_DETAIL_DEF and CS_SR_SUMMARY_DEF.
Are the necessary reports not actually seeded within EBS? Do the seeded XMLP data definitions & templates require development of new Concurrent Programs from scratch to access the database tables and provide the necessary data/input, or am I missing something here??

I am sure you found a solution to your problem. If not, to give a pointer to this issue, I guess these reports are gererated right from the service request screen and this definition is used there.This report can be generated from several places based on where you are within SR scree.
Thanks
Nagamohan

How do I add a Voter to a Review Activity on a Service Request from an AD User Query on the Request Offering?

I have the query set-up and it works fine, but I cannot map it to anything, I suppose because it is an object and not a simple string. I think I get the option to Map it to related items or configuration items in the Query itself maybe, I seem to remember
seeing that, but I can not map it to anywhere on the Service Request or Activities in the Request Offering Set-Up.
However, looking at my Update Object Activity in My Runbook, I do not see how to add a person to a review activity anyway.
Can someone enlighten me?
I do not know Powershell well enough to use it with SCSM or Orchestrator yet, and I am not even sure if we have SMLets so keep it simple if possible.
Thanks for any assistance!

More info:
How to add a Reviewer to a Review Activity through Orchestrator
http://www.scsm.se/?p=895
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How to hide "Request Information" in FYI?

Hi all,
Please tell me how to hide "Request Information" in FYI. I know we can do it through Workflow. But i created a FYI using AME. Is it possible to do it on functional level.
Regards,
Pradeep

Found the answers:
1. The service Impl should implement the javax.xml.rpc.server.ServiceLifecycle interface.
In this way you get access to a javax.xml.rpc.server.ServletEndpointContext, which gives access to amongst others javax.xml.rpc.handler.MessageContext, which gives access to request information
2. In the Handler it is possible to store information on the MessageContext, which can be accessed in the service Impl (see 1.).
Groeten,
HJH

How to access request information in a webservice implementation (10.1.3)

Hi,
I have created a java webservice from WSDL in JDeveloper 10.1.3.4.
In the Impl class I would like to access HTTP request information.
Can I do this in a direct way?
If not, I have made a custom javax.xml.rpc.handler.Handler (by extending GenericHandler)
In this class I can access the information that I need from the MessageContext that is available there.
How can I get information from the Handler to my Impl?
Groeten,
HJH

Found the answers:
1. The service Impl should implement the javax.xml.rpc.server.ServiceLifecycle interface.
In this way you get access to a javax.xml.rpc.server.ServletEndpointContext, which gives access to amongst others javax.xml.rpc.handler.MessageContext, which gives access to request information
2. In the Handler it is possible to store information on the MessageContext, which can be accessed in the service Impl (see 1.).
Groeten,
HJH

How to call Badi - CRM_ORDERADM_H_MERGE only on saving of service request.

Hello CRM Experts,
I am trying to change value of a field - "object_id" of table "CRMD_ORDERADM_H" while creation of a service request. I am doing this by implemeting BADI - CRM_ORDERADM_H_BADI, method - CRM_ORDERADM_H_MERGE. In this method I am creating a new number and updating it in Object_id field of orderadmh table. This badi is getting called on every button click like - NEW, SAVE, even on pressing enter in service request creation page.
But I want to execute the code written in this method only on clicking SAVE button in web ui. But I am not able to find a way to do so.
Please suggest something.
Thanks,
Pooja

Actually another way of doing this would be to create a new BTE function module instead. You can control the timing so that the function module will only fire once upon save if you configure the correct event timing.
To find out more on how to use this do a search here on CRMV_EVENT or run that transaction code in your system and click on "read this information".
For a bigger hint you would target:
Transaction Category - BUS20001 - or specific category that you need.
Execution TIme - 78 Before Saving
Object - ORDERADM_H
Event - BEFORE_SAVE
Attribute <*>
or perhaps
Execution TIme 88
Object ORDERADM_H
Event - INIT
or even:
Execution time - immediately
Object ORDERADM_H
Event AFTER_Create
In either case the call callback would be of type C call once per transaction
I would do an CRMV_EVENT_TRACE to figure out where to put this, but that's my best ideas.
Take care,
Stephen

Note type not visible in Creation of Service Request

Hi there!
I am experiencing this OAF issue:
When creating a new Service Request there is a section "Problem Description" where we can see DFF, Summary and Notes.
The Notes region I can see is extended from another Region where there is the Notes Type and the actual Note to be entered (TextInput). But when creating a new Service Request I cannot see the Note Type messageChoice and don't know why. If I open the personalization page by clicking on "Personalise Page" link Ican see the Note Type item and it's visible according to the information but I still cannot see it. Is there any setup here that is used in the controller to hide the item? Is there something else happenning? Please, help.
//Patricia

Hi!
I discover that both Note Type and status are set to rendered=false in the controller. That's the answer. I have to check I customer needs to see those or if they can live with it as is. Question is why arethey invisible in Service Request entry?
//Patricia

CRM Release 12 service requests and creation of notes

Hi, is it possible to get an email notification for a service request (in CRM Release 12) that includes the Note texts?
Thanks very much, Louise

Hi Oliver,
Don't know if I understand correctly the question, but if it helps, here's my opinion.
Normally, we create every call of a call list associated with a document... a contact/interaction record.
So, for your scenario, I would try to create 'complaint' as follow-up document of that contact.
Then the agent makes the call and:
- If the customer don't answer or don't want to complaint, just close the contact with the respective reason
- If want to answer and have a complaint, the agent create a follow-up document of complaint type, and fill with the respective information.
Hope that helps you a little more.
Kind regards,
Garcia

Service Request Information

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