CRM E-service on CRM 2007

Hi all,
We implmented service on CRM 2007.Now we want to enable E-service.What all aditional servers and components required for this scenario?
Can somebody broadly explain what configurations to be done for this scenario.
Thanks and regards,
Rajesh.A

>
Rajesh A wrote:
> Hi all,
>
> We implmented service on CRM 2007.Now we want to enable E-service.What all aditional servers and components required for this scenario?
>
> Can somebody broadly explain what configurations to be done for this scenario.
>
>
>
> Thanks and regards,
> Rajesh.A
Hi Rajesh,
SAP CRM WEB Channel provides JAVA AND J2EE based applications like
ICSS(Internet Customer Self Service) B2B and ICSS B2C for E-service.
These applications come by default with the SAP CRM Java Stack.
We need to perform the XCM settings {which connect the application with the CRM system} to make applications running.
We need to have the SAP NWDI configured so as to customize these applications.

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What are the steps for adding a new field to the ST for CRM 2007?.

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If I need to add a new field (probably with some processing to set its value) to the Service ticket what would be the steps I need to take to achieve this in CRM 2007?.
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Edited by: Jason Stratham on Sep 4, 2009 2:30 PM
Edited by: Jason Stratham on Sep 4, 2009 2:39 PM

CRM E-service on CRM 2007

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