Session error 43999

Unable to sign in to xfinity home from iPhone or iPad. Keep receiving session error 43999. What a pain!

Hi Kohn7733 - 
You are right.  The first way we troubleshoot any error code that has to do with sign in is by confirming that the user is a current subscriber & signing in with the email address associated with their Xfinity Home security account.  I private message users when I need to confirm or provide sensitive account information.
Thanks,
Rachel

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         at oracle.adfinternal.view.faces.webapp.AdfFacesFilterImpl._doFilterImpl(AdfFacesFilterImpl.java:336)
         at oracle.adfinternal.view.faces.webapp.AdfFacesFilterImpl.doFilter(AdfFacesFilterImpl.java:196)
         at oracle.adf.view.faces.webapp.AdfFacesFilter.doFilter(AdfFacesFilter.java:87)
         at com.evermind.server.http.EvermindFilterChain.doFilter(EvermindFilterChain.java:15)
         at oracle.adfdemo.view.faces.webapp.RedirectFilter.doFilter(RedirectFilter.java:85)
         at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:627)
         at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:376)
         at com.evermind.server.http.HttpRequestHandler.doProcessRequest(HttpRequestHandler.java:870)
         at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:451)
         at com.evermind.server.http.HttpRequestHandler.serveOneRequest(HttpRequestHandler.java:218)
         at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:119)
         at com.evermind.server.http.HttpRequestHandler.run(HttpRequestHandler.java:112)
         at oracle.oc4j.network.ServerSocketReadHandler$SafeRunnable.run(ServerSocketReadHandler.java:260)
         at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:303)
         at java.lang.Thread.run(Thread.java:595)
    Caused by: java.sql.SQLException: This is already a proxy session
         at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:138)
         at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:175)
         at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:240)
         at oracle.jdbc.driver.PhysicalConnection.openProxySession(PhysicalConnection.java:1518)
         at oracle.jdbc.OracleConnectionWrapper.openProxySession(OracleConnectionWrapper.java:155)
         at oracle_jdbc_driver_LogicalConnection_Proxy.openProxySession()
         at oracle.toplink.platform.database.oracle.OracleJDBC10_1_0_2ProxyConnector.connect(OracleJDBC10_1_0_2ProxyConnector.java:68)
         ... 50 more

    It's a known problem. Proxy Authentication error - "This is already a proxy session" describes the workaround.

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