Set default result in interaction record

Hello gurus,
Could you please share any idea how it is possible to set default Interaction Record result? By default it is blank and user needs to select the value from the list on the IR page, but it is not convinient. Unfortunately I can't find the way how to do that.
Best regards,
Kate

Hello,
I suppose you're talking about the "Goal" field of the Interaction Record?
This can be done quite easily, first you need to know the transaction type of the interaction record you use. (the SAP standard transaction type for interaction record is '0010')
In SPRO>CRM>Transaction-->Define Transaction Types.
Look for your transaction type for IR (SAP std 0010) and select it, then select 'Assignment of business transaction categories' and select 'BUS2000126 Business Activity'. Then select 'Customizing header' and there you can default the header values including the default value for 'Goal'.
Hope this helps,
Regards,
Joost

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Forum Support
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Set default result in interaction record

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