Set up the connection to External Service Desk

Hi!
I use SAP Solution Manager SPS 15 and would like to get familiar with the integration of External Service Desk. Regarding this I have the following questions:
- Does some Open Source NON-SAP Service Desk tool/system exist?
- What are the steps to integrate such one to my Solution Manager?
Thank you very much!
regards
Thom

Hey Thom,
There are several Non SAP Service Desk that exists in the market...
These are Peregrine, magic , HP openview, BMC Remedy and so on....
Just Google out for more info regarding the same....
More info about connecting external systems can be found out at..
SPRO->Scenario Specific settings-> Service Desk-> Connecting to external service Desk....
Reward for usefull points..
Regards,
Anand...

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Set up the connection to External Service Desk

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