Setting up users on Apple Remote Desktop

I am a relative newbie with the remote desktop functions. I downloaded the administrator for ARD, and I created a client installer. I know each computer I am installing on needs to have remote management turned on in system preferences, and that they need to install the package. I am able to see all the users who are on my network and have gone through these steps. What I am wondering is if I can see these users when they are not on my network? Would binding them to the domain help? Is there a way to access them via their MAC ID or some other way? Basically, I need the ability to remote access my clients even when they are not at work, but are traveling etc.. Is this possible without them having to do something else on their end every time? They will not want to create a static IP or have to tell me what their IP address is in each location. They want to do nothing other than call me and have me fix it.
Thank you in advance!

I/ve requested your post be moved to the Maveriks discussion.
OS X Mavericks
You may want to try logmein.com
There are apps around that you can install that will track you dynamic ip address.
tracker...
http://www.noip.com/free
more, google:
track dynamic ip address

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Unix security and privacy setting unix command via apple remote desktop

Could someone guide me on the unix command to set System Preferemces Security & Privacy to xx minutes [see screenshot please] via Apple Remote Desktop.
https://dl.dropbox.com/u/5485939/osx_screenshots/sys%20pref%20security%20privacy .png
Thank you,

Pereference tend to be stored for the computer as a whole
/Library/Preferences/
or specifcally for the user
/Users/USERNAME/Library/Preferences/
well when I set required password for XX minutes... I see that
/Users/USERNAME/Library/Preferences/com.apple.screensaver.plist modfication date & time changes to the current time & date... hMMM maybe the setting we want is stored here? Can we test this?
If I check require password and then do the terminal command:
defaults read ~/Library/Preferences/com.apple.screensaver
I see
    askForPassword = 1;
    askForPasswordDelay = 0;
    tokenRemovalAction = 0;
turn it off
run the terminal command;
defaults read ~/Library/Preferences/com.apple.screensaver
I see:
    askForPassword = 0;
    askForPasswordDelay = 0;
    tokenRemovalAction = 0;
so I can turn it on with
defaults write ~/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
and I can turn it off with
defaults write ~/Library/Preferences/com.apple.screensaver askForPassword -bool FALSE
So if a user is logged into a computer. I could send unix command as current console user.
defaults write ~/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
BUT what if the user is logged out? or there are more then one user on the computer?
then I could run unix command as user root and send
defaults write /Users/USERNAME/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
(replace USERNAME with the user's short name.)
but what if I don't know the user name? or names
send unix command as root
ls -al /Users/
get back a list of folders
bob
surely
shares
and then do
send unix command as root
defaults write /Users/bob/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
defaults write /Users/surely/Library/Preferences/com.apple.screensaver askForPassword -bool TRUE
you could also do some thing like
defaults write ~/Library/Preferences/com.apple.screensaver askForPasswordDelay -integer 5
if you want to change the period of time to lock to 5 seconds
or
defaults write ~/Library/Preferences/com.apple.screensaver askForPasswordDelay -integer 900
(900 seconds / 60 seconds = 15 minutes)

Apple Remote Desktop 3.72 Shows Update in Store

I have been a many year user of Apple Remote Desktop, and have updated the administrative application routinely as available, as well as updating all of the client machines which I control.
My MacBook Pro Retina machine running OSX Yosemite with all of the current updates where I have ARD Admin installed is now showing that I need to update ARD to 3.72, in spite of the fact that ARD admin shows 3.72 as the current version installed on the machine.
When I go to Apple Store, Updates, the only update displayed is ARD. When I attempt to update, I get the message:
"Remote Desktop is already installed on this computer. Choose Software Update from the Apple menu to check for available updates."
This is not a crisis, but I would prefer not to be notified that I need to update, when I cannot, every time I go to Apple Store updates.
Any help appreciated....
Bill

I love it!
Apple: "You can safely ignore these messages."
Whew, I guess we had all been unsafely ignoring these messages till now.
Again, Apple: "You do not need to install this update [3.7.2] if you already have Remote Desktop 3.7.2 installed."
Thanks for clearing that up.
I'm sure the Apple design guidelines have something to say about sending messages that should be ignored.
-Dave

Apple Remote Desktop and Classroom iPad set

I am a teacher with a classroom set of iPads. I recently used the Apple Remote Desktop program in our computer lab to monitor the students and loved it. Is there an app (Mac or iPad) that I can use to monitor my students as they work on their iPads that works like Apple Remote Desktop?
Thanks,
ipadclassroom

Allot of the newer iOS devices support AirPlay with Mirroing. This lets the device stream video & audio to devices like AppleTV. There is an application called reflector that lets Multiple iOS Device stream video to a Mac Computer. Last time I used it, I could get away with streaming video from 4 devices to the computer.
The thing about airplay is the user on the iPad has to chose to stream video, instead of you choosing to look at their screen.
Lan Desk offers some teacher/student tools for ipads. http://www.lanschool.com/lanschool/features/ios-student The catch is that the student has to have the app, and open the app.

IMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

iMac at work, iMac at home. (Latest Yosemite and Apple Remote Desktop updates installed) Need to work from home at night. I don't know how to set my permissions so that I can just control my iMac at work.

If they have set up port forwarding for you already then that is different. In that case, then you could be experiencing the bug with the most recent release of ARD (3.7.2) and in particular ARD 3.7.2 and Yosemite ARD version 3.8 clients. It has been reported numerous times in the forums and to Apple that since 3.7.2, clients are frequently unavailable to connect to despite there being no network issue between the remote computer and client computer. I have not seen anyone report it who was working from outside the LAN to inside the LAN, but I have the same issue with a number of my own computers that are simply on a different subnet, so it stands rot reason that it would happen from a port forwarding location.
I am sometimes able to resolve the issue locally by SSH connecting into the client computer using Terminal on my admin machine and restarting or relaunching the ARD agent on the remote device, then trying to connect to it again after about 30 seconds.
The Terminal commands for this procedure are as follows, though you might need to include a port number from outside the LAN:
First:
ssh ipaddress -l adminusername
(example: ssh 192.168.1.1 -l macadmin)
Second:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/k ickstart -restart -agent
After that, waiting about 30 seconds and trying to observe or control usually works, though the computer may still fail to show an online or lit-up status indicator.

How to set Updates with 11.3 when using Apple Remote Desktop for installation?

So for all pre-11.3 versions of Flash Player on OSX, I have just pulled out the "Adobe Flash Player.pkg" installer package from the installer .dmg and used Apple Remote Desktop to deploy Flash to the Macs I manage.
However, when doing that with Flash 11.3, this leaves the "Updates" setting in the Flash Player System Preference set to "Notify me to install updates".
I'd like to push something that would set this to "Allow Adobe to install updates".
Is there a way to modify the .pkg installer to have the System Preference set to that value (or push/copy some other .plist file to the clients to have that setting enabled?)
Thanks!

I poked around a bit and the file seems to be:
/Library/Application Support/Macromedia/mms.cfg
I'd like to get some confirmation from Adobe that this is the correct file to push, though (it seems like it as it only contains this):
AutoUpdateDisable=0
SilentAutoUpdateEnable=1

I want to be able to monitor my teen daughter's computer from home using screen sharing. Anyone know how to set up screen sharing when my daughter's school has her computer set up for Apple Remote Desktop?

I want to be able to monitor my teen daughter's computer from home using screen sharing. Anyone know how to set up screen sharing when my daughter's school has her computer set up for Apple Remote Desktop?

ARD won't be as smooth as you think over the Internet and be a security risk for your daughter.
Your best bet would be to install nannyware, then when she's asleep you can review the logs.
This is the best and Mac friendly
http://www.internetsafety.com/

Apple Remote Desktop - Users constantly appear and disappear in All Computers List

I have a problem and I am thinking it is probably some kind of broadcast error on my network, but why not question Apple Remote Desktop in the process? Computers seem to flicker from available to unavailable. I think they are actually on. If I send a task out while it shows availbe it does complete even though it flickers on and off throughout the package install. However it will not let me send out installs when it say unavailable (as expected). If I am lucky I can catch the systems when they show available and the installs work. I have deleted preferences and re-installed ARD. I am using 3.7
Personally I think it is my switches and Bonjour. Does anyone else have this issue and a work around?

Hey Madoser,
I had the same problem. I administrate around 30 macs, which I undrestand isn't much.....I was having issues with ard after updating to mavericks. I decided to do a complete erase and reinstall on my machine. This was't because of ard, mind you. I was having all kinds of problems. Nothing unexpected as far as I'm concerned but after doing things, my ard problems went away. It's only been a day, but everything is working like a dream.
I'll make sure

Using Leopard with iCal, Apple Remote Desktop, and Quicktime/Keynote

Hi,
I need to create the following 'synergy' or workflow or 'automation' between these softwares:
- iCal
- Apple Remote Desktop
- Quicktime/Keynote
This is the application:
Remotely controlling (ARD) and scheduling (iCal) several quicktime/keynote files for display (ie. playing full screen video but controlling which file is playing from home).
How can I integrate all softwares?
Extended application:
I would also like to know if Leopard or any Apple software has the capability to read serial (RS-232) commands. For example, I would like to know and/or be advised if a screen/monitor is turned off (regardless if the computer is properly displaying the content or not).
I look forward to your feedback.
Thanks,
LMB1980

It is if you are trying to stream it.
Users may want to stream their music into a third party program such as Ventrilo (as I do) to share their music (but not their libraries) with other listeners and speak on Ventrilo at the same time. You need two user profiles running Ventrilo at the same time, and two user profiles running iTunes.
When I roll over to User Profile #2 after setting up iTunes to stream into Vent in User Profile #1, iTunes stops playing. This is a recent change. It's annoying.
How do I change it?

Apple Remote Desktop and Itunes

I am using Apple remote desktop to connect to several servers with several users on each server. When Itunes is playing and I try to fast user switch, it will stop playing itunes on the user I am switching from.
Is anyone familiar with any problems like this? It is blowing my mind!
I am running the latest version of both Itunes and ARD.
Thanks!
Mike

It is if you are trying to stream it.
Users may want to stream their music into a third party program such as Ventrilo (as I do) to share their music (but not their libraries) with other listeners and speak on Ventrilo at the same time. You need two user profiles running Ventrilo at the same time, and two user profiles running iTunes.
When I roll over to User Profile #2 after setting up iTunes to stream into Vent in User Profile #1, iTunes stops playing. This is a recent change. It's annoying.
How do I change it?

Apple Remote Desktop not connecting

I have set up new iMac with OSX.8.3 and released the remote administration as I did before on many other devices.
In the Apple Remote Desktop window I can see the computer and it presents itself as any other computer also, to which I have access to (available, current user etc)
However, when I try to connect I get in the LAN immediately "connection failed".
From outside via VPN I get this message:
Please make sure that the remote administration (in System Preferences "Shares") is enabled on the computer to which you want to connect. Also make sure that your network connection is working correctly.
Here, after all, is an indication, albeit an improper. I can see the computer in the list of the ARD window and that it is available. But cannot connect either
I have tried with and without firewall, with no success. In addition, in the firewall the Remote Administration is enabled.
I am little perplexed. (With TeamViewer I can connect)

Thanks a lot for your help
TeenTitan wrote:
while connect to the local network.
is the computer on and awake when you try to connect?
Yes it is
on the new imac, have you verified remote management is enabled?
Yes I did (the computer IS visible in the Remote Desktop list, I can see what app is running, which user account is active )
if no, have you tried enabling it? (apple menu, system preferences, show all, sharing, check remote management)
its correctly done
If yes, have you tried unchecking it, and then re-checking it?
Will try it
if still no, is the user your try to connect with listed in remote management?
Yes it is listed (however I checked the option for all user)
if so, what about deleting and then re-adding the user your try to connect with?
Will try that
if no, what about adding the user to the list?
I was creating already a new user, no improvement
while connected to the same lan as the imac. Have you tried deleting the computer record for the imac from your ARD, and re-adding the client?
Will try that
Is both computers connect to the network the same way? if so, what are the IP address you get on both computers?
yes they are. We have manual attributed IPs in the same range

Apple Remote Desktop

I have an issue with apple remote desktop, and a network account.
i have install the app in my desktop network account, once the application finish installing.
Asks me for a password, i change the password input the serial number import the list.
Once all is done close the application, came back to ARD, and asks me for the password, after inserting came back with wrong password, so i have to change it . then all my setting are lost no list are there and sometimes ask me to input the serial number.
Feeling lost here.

My first guess is that your network account does not have administration privileges to the system. That can cause ARD to not save the password even if you provide a valid user ID and password to install the application. If your account indeed does not have admin privileges, you need to log into the system with an administrator account to launch the ARD app at least once. It should then hold the password and allow you to use the app from your normal account.
Hope this helps.

Apple Remote Desktop Errors on Application Startup.

I'm having an issue with Apple Remote Desktop 3.2.1 on OSX 10.6.8 basicly the software installes correctly to all defaults. But when i go to start the Application I get an error "The Remote Desktop Administrator Software Failed to start due to and unexpected error. The remote Desktop Software may not be installed correclty or the computer may reguire a restart." Ok some background info on the issue. I restarted the mac (start with the easy stuff first right) this did not fix the issue. I then reinstalled the application. This did not fix the issue.
So know I'm here looking for more options.

Don't worry. you can get it working NOW!!!
Apparently you can get the current version of ARD up and running on MacBooks. For more details see this post: http://discussions.apple.com/thread.jspa?threadID=405454&tstart=60
To save you the trouble of reading all the replies, here is a quote from "gmsmith" which seems to be the solution:
1. Delete or move the folder /System/Library/CoreServices/RemoteManagement - you'll need to be root to do this.
2. Launch Remote Desktop Admin. It ran through a quick install process and re-created the /System/Library/CoreServices/RemoteManagement folder. The admin then closed on my machine.
3. Re-open the ARD admin, and it should work.
Note: he refers to the fact that you need to be "root to do this." If you do not know what this means, look in apple support for articles on "root user" or "authenticating as root". I haven't done the search myself, but it should be easy to find. Or just post a topic asking how to "log in to your mac as the root user". Basically, the "root user" has god like privileges to delete files on your mac, and is actually a higher level user than admin accounts set up when you first configed your mac

Can't get Apple Remote Desktop to work

I cannot get apple remote desktop to recognize my lab computers. It only recognizes one in there and all the info is the same on the others. It sees them but it says they are offline when I have them all on and ready. I did an update to make sure they were up to speed. I am running ARD 3.5.2 on mine and 3.5.2 on the snow leopard macs and there are some just leopard macs in there running 3.4.
Thank you in advance.

Sorry, but no, ARD does not have a "remote printing" feature. You can use ARD to copy a file to a remote Mac and than take control of that Mac to print the document, but you cannot print directly to the remote Mac (unless someone else here knows a trick I've not discovered).
Depending on how your wife's company has things set up in their connection to the Internet, she may be able to just set up printer sharing on the work computer and print directly without needing ARD at all. A utility such as Slink may make that easier:
http://slinkware.com/
I use Slink and it works quite well.
Regards.

How can I remotely access my computer from a different location on Apple Remote Desktop?

I downloaded Apple Remote Desktop and am trying to access our computer at our church that is in the auditorium and work on slides for ProPresenter from my office which is on a different network. The Mac Pro, which is in the auditorium, is connected to a Netgear wireless router. I would also want to be able to have access to observe and control the screen on the Mac Pro whether I am in my office or at my house. I have tried everything from going to portforward.com, followed those instructions, did port forwarding, used ipchicken.com to get my external IP and made sure that the Mac Pro had a static internal IP address and made sure the computer had access for remote management. Any help to resolve this issue would be greatly appreciated! Works fine when it is on the same wireless network, but I need access being on a different wireless network. Thanks!

Hi austinmac14,
So the steps listed bellow assume some things. They assume that the Airport Extreme Router your configuring is connected directly to the internet connection. And that the Airport Extreme is the only router between your computers and the internet.
That means we're talking about say a DSL modem plugged directly into the Airport Extreme, or a cable modem. in ether case, this assumes that said modem, is not acting as an internet router.
If your modem has multiple ethernet ports on it, or has a little antenna sticking out of it, then your modem is probable also a router, and these steps listed bellow will probable not work.
Also these steps are so one person, can connect to one computer at your work.
Open Airport Utility:
go to the dock
Click on the finder
go to the menu bar
Click on the "Go" menu
Chose "Utilities" from the "Go" Menu
double Click on "AirPort Utility"
Access the Base Station:
Double Click on your Airport Extreme BaseStation that is your internet connection router.
a new window should pop up with your Airport Base Station as the Window Name
Configure Static Address for the computer you want to connect to via ARD:
Click on the internet Icon from the toolbar
Click on the "DHCP" tab
For "DHCP Reservations:" Click on the "+" button
For the "Description" put "ARD"
For "Reserve Address by:" set "DHCP Client ID"
Click the "Continue" button
For "DHCP Client ID:" set "ARD"
write down the number in "IPv4" address field
Click the "Done" Button
Configure routing to ARD computer:
Click on the "Advanced" icon from the tool bar.
Click on the "Port Mapping" tab
Click on the "+" button
for "Service:" Chose "Apple Remote Desktop"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8)"
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Apple Events"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "+" button
For the pulldown menu "Service:" Chose "Remote Login - SSH"
for "Private IP Address:" copy the exact IP address you wrote down in step "3. 8."
Click the "Continue" button
Click the "Done" button
Click the "Update" button.
wait for the Airport Extreme to update, and for your computer to reconnect to the airport extreme. (make sure you can load and browse websites.)
Configure the ARD computer to use the correct IP address:
Go to the computer you want to be able to remotely connect to
On that computer, Go to the menu bar
Chose the "Apple" menu bar
Chose "System Preferences…"
Click on the "Show All" button
Click on the "Network" icon
For the active network connection, (the connection on the left side with the green dot), click on it
Clock on the "Advanced…" button
Click on the "TCP/IP" tab
for the "DHCP Cient ID: field put "ARD".
Click the "OK" button
Click the "Apply" buttonNOTE: Under "Status" you should see "(connection name) is connected to (airport base station name) and has the IP address (IP address)." the "(IP address)" address displayed should match the IP address you wrote down in step "3. 8."
Find out what your public internet IP address is.
On the computer you wish to connect to over the internet, gotohttp://whatismyipaddress.com/
when the web page loads, you should see "IP Information:" fallow by a number like 192.168.0.1, write down what ever number it is.
At this point you should be able to connect to the computer remotely
connect to the internet from another location.
open Apple Remote Desktop
go to the file menu
chose connect to computer using ip address
set the address to the address to the IP address you wrote down for step 6. 2.
use the same password as you used to connect to the computer at work using ARD.
So here the catch. If your router gets reset... well then your going to have to configure it again. Also all the same rules you have to connect to the computer at work, also apply to connecting to the computer from over the local network. That means your computer need to be on or sleeping. And if it's sleeping it need to be configure to wake for network access.
Also some network connections change. When it comes to internet connections, some connections are static IP, while other connections are DHCP. If your connection is static... great! if it's DHCP, your address may change. If it dose.. well then your ability to connect will break. And then you'd have to do step 6 & 7 again.
Of corse there are ways around this. But that's kind of another conversation.
Some internet locations may block your ability to connect to your computer at work. This is very common at schools, and companies. Basically any place that tries to control your ability to browse the internet, may block remote access to computers; because a remote computer would completely by pass their web filter.
ALSO there is an easier option. As far as setup. There are programs designed to make remotely accessing your mac as easy as possible. For instance there is LogMeIn or Slack. With both of these programs, it's simple. make sure your computer is always on. Then install the software. Create an account with the service. And then you can connect to the computer almost any where by going to their website.
This option requires no router configuration. It handles DHCP. It's designed to work in as many locations as possible.

Setting up users on Apple Remote Desktop

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