Settings in Solution Manager

Hi,
In Solution Manager, can we able to make settings like, if the message came to Support team, and if particular user hasn't seen the message for 30 minutes a mail should goto his Boss mentioning he haven't seen the message till now. And then after status is changed from New to InProcess, if the problem is not solved for some 4 hours again a mail should goto his Boss. Can we able to do these kind of settings in Solution Manager. Please guide me.
Thanks & Regards,
JMB

Hi,
In that document there is no place we have mentioning the recepient address. How will notification will go??
Generally receipent address will be maintained in BP and in condtions we will maintain recepient type as Internet address,
or you can select org. unit also. Assumed SCOT is configured in your system.
Will this be like alert message or if tat deadline missed, message will go ??
In the action profile conditions, if the schedule conditions are met then these actions will be triggered
Standard action profile for SLA is SERVICE_ORDER_ITEM_SLA, assign this for service contract which you are using.
Use the action monitor (CRMC_ACTION_JOB) for capturing the action definitions. ensure this report catches all the SLA action definitions from the suppor messages. Save this as a variant and schedule a background job with this variant.
regards
Naveen

Similar Messages

Create a Support Message in Production system showing up in Solution Manage

Has anyone setup the link between creating a support message (under help) in a production system (like ECC) and SAP's Solution Manager.
I understand that it uses BADI SBCOS001 with the interface method PREPARE_FEEDBACK_BO, but when I try to run it, it tells me that Customizing for feedback functionality missing. What functionality is missing? And how to I correct this? And how do I ensure it shows in SAP Solution Manager under a solution or project?
Thanks
Paul

Hi Paul
The only way is to use the IMG. I have just completed this via the IMG info. BUT, it is not that simple.
Make sure your RFC's are trusted and that you have SAP ALL during config.
I hope this will help:
Setup Service Desk
Steps to follow while configuring support desk.
1) Implement the note 903587 .
2) Create all the relevant RFC objects in the satellite system and add the appropriate logical components using transaction SMSY.
3) Check all the objects in the table BCOS_CUST using transaction SM30.
Appl : OSS_MSG
+ :W
DEST :BACK RFC NAME (for solution manager system keep this field as 'NONE')
+ :CUST 620
+ :1.0.
*4) Check whether the BC sets are activated or not using the transaction SCPR20.If the BC sets are not activated then implement the note 898614.The steps to activate the BC sets are described below
4.1) Activate SOLMAN40_SDESK_BASICFUNC_000 BC Set.
4.2) Activate this in expert mode with option u201COverwrite everythingu201D.
4.3) Activation of the following components has to be done by replicating the previous steps
3.1) SOLMAN40_SDESK_TPI_ACT_AST_001
3.2) SOLMAN40_SDESK_ACTIONLOG_001
3.3) SOLMAN40_SDESK_ACT_ADVCLOSE_001
3.4) SOLMAN40_SDESK_TEXTTYPES_001
*Depends upon the number of inactive BC set objects that we have after the upgrade.
4.4) if the actions mentioned in 4.3 are not listed while executing the transaction SCPR20, then implement the note 898614.In the source client 000 of the solution manager system create a transport request using transaction SE09, unpack the file 'PIECELIST_SERVICE_DESK_INIT.ZIP' from the attachment of the note. Copy the contents of the file 'PIECELIST_SERVICE_DESK_INITIAL.TXT' to the transport request. And activate the actions. Use transaction SCC1 to import the transport request to the solution manager client. If any short dump occurs during the activation, implement the note 939116.
5) Check whether the number range is set correctly. If not set the number ranges of basic notification (ABA) and the support desk message (Service transaction SLFN).To be able to use the same number ranges for both message types, the internal number range for basic notification (ABA) must correspond to the external number range for the support desk message.
Number ranges for ABA notifications
5.1) create an internal and external number range using transaction DNO_NOTIF.
5.2) assign number range intervals to groups internal and external.
5.3) SLF1 is the internal number range group
5.4) SLF2 and SLF3 is the external number range interval
5.5) Use transaction DNO_CUST01 to assign message categories to the number range.
5.51) Go to transaction DNO_CUST01
5.52) From the GOTO menu select the menu item DETAILS
5.53) Now you can assign the number range of basis notification (ABA) into the notification type.
The number range for ABA notification is 12 characters in length and to make it compatible with the CRM service transaction insert 2 ZEROES at the beginning.
Number ranges for Support Desk notification
5.54) Use transaction CRMC_NR_RA_SERVICE, and define the internal and external number ranges. Intervals must correspond to the intervals of the basic notifications (ABA notification).
5.6) Then assign both the external and internal numbering
5.61) Go to SPRO and then to SAP Solution Manager
5.62) Then select General Settings and then select Transaction types
5.63) Select the transaction type SLFN and then select the menu item DETAILS from the GOTO menu.
5.64) In the Transaction Numbering block, assign the internal and external number range. The Number Range object should be CRM_SERVIC.
5.7) To view the priorities use transaction DNO_CUST01 and select the notification type as SLF1 and then select priorities from the left pane of the screen. The priorities of the first four cannot be deleted, but new priorities can be added.
6) Check the Action profiles for ABA Notifications (Action profiles are used for synchronization of ABA notification with the CRM Service transaction).
6.1) To check the action profiles use the transaction SPPFCADM and select the application type DNO_NOTIF then select u2018DEFINE ACTION PROFILE AND ACTIONSu2019.
6.2) Select the item u2018SLFN0001_STANDARD_DNOu2019 and then from the menu GOTO, select the menu item DETAILS.
7) The Action profile u2018SLFN0001_STANDARD_DNOu2019 has to be assigned to the message category SLF1 (ABA notifications) using the transaction DNO_CUST01.
8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019.
8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings.
8.2) Select the item Service Desk and then to general settings.
8.3) Execute the category u2018Define Transaction Typesu2019.
8.4) Select the transaction type as SLFN
8.5) From the GOTO menu select the menu item u2018DETAILSu2019 and assign the action profile as SLFN0001_ADVANCED .
9) Activate the partner/ Organization
9.1) Go to CRM->MASTER DATA->BUSINESS PARTNER->INTEGRATION BUSINESS PARTNER ORGANIZATION MANAGEMENT->SET UP INTEGRATION WITH ORGANIZATIONAL MANAGEMENT.
9.2)Find the entries starting with HRALX
HRALX-HRAC WITH VALUE 'X'.
HRALX-OBPON WITH VALUE 'ON'.
HRALX-PBPON u2018ONu2019.
HRALX-MSGRE u2013 u20180u2019.
9.3) If entries are not found create it.
10) Generate Business partner screens
10.1) Go to transaction BUSP.
10.2) Execute the report with the following parameters
CLIENT - Client in which business partners should be created (solution manager client)
APPLICATION OBJECT-
SCREEN - *
Generate all/ selected screens - All screens.
delete sub screen containers -
11) implement SAP note 450640.
11.1) Go to transaction SA38 and select the report CRM_MKTBP_ZCACL_UPDATE_30.
11.2) Execute it with test mode box unchecked.
If a new relationship is to be created then steps 12 and 13 has to be followed
12) To create a relationship category
12.1) Go to transaction BUBA
12.2) Select the entry CRMH00: Undefined relationship
12.3) click on copy
12.4) Rename CRMH00 to ZCRMH00.
12.5) CREATE A RELATIONSHIP CATEGORY.
IN GENERAL DATA FILL LIKE ' FROM BP1 : HAS THE ACTIVITY GROUP '.
' FROM BP2 : IS A PART OF ATTUNE
13) Add the relationship category to the support team partner function
13.1)Use SPRO
IMG GUIDE->SAP SOLUTION MANAGER->SCENARIO SPECIFIC SETTINGS->
-> SERVICE DESK->PARTNER DETERMINATION PROCEDURE->DEFINE PARTNER FUNCTION.
13.2) FIND THE PARTNER FUNCTION SLFN0003 (SUPPORT TEAM).
13.3) In the field relation ship category, Select the newly created relationship category and save.
14) Steps 12 and 13 should be repeated for various business partner types like sold-to-party, message processors if new relationship is to be created for the respective business partner types.
15) Create a new access sequence for the support team determination
15.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Configuration ->
-> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure ->
->Define Access Sequence
15.2) Click on New Entries
15.3) Define a new access sequence with sequence name as u2018Z001u2019 and description u2018NEW BP RELATIONSHIP ACTIVITY GROUPu2019
15.4) Create an new Individual Access with the following value:
u2022 Batch Seq: 10
u2022 Dialog Seq : 10
u2022 Source : Business Partner Relationship.
u2022 Detail on the source:
u2022 Partner Function : Reported By (CRM)
u2022 Mapping/restrictions
u2022 Flag Mapping/definition for partner being Searched
u2022 Partner Function in Source: Support Team (CRM).
Save it.
This Access Sequence will give us the Partner which has the relationship assigned
to the Support Team in the Reported By partner data.
16) Adapt the partner determination schema/Function
16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Scenario Specific Settings ->Service Desk ->
-> Partner Determination Procedure -> Define Partner Determination Procedure.
16.2) The two options to adapt partner determination schema are
16.21) Adapt the standard Procedure (SLFN0001) or to create a new one by copying the standard one.
16.22) select the line starting with SLFN0001 or the newly created procedure.
16.23) Double Click on Partner Function in Procedure.
16.24) Select the Partner Function "Support Team", and click Details.
16.25) in the detail view only change the Partner Determination/access Sequence to
the one we've just created. Save your entry.
17) Create a root organizational model.
17.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration-> Scenario Specific Settings ->Service Desk -> Organizational Model ->Create a Root Unit for Your Organizational Structure.
17.2) creating an organizational unit by entering the data in the BASIC DATA tab.
17.3) enter the organizational unit, the description and save it.
18) Create the support team organization
18.1) go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario Specific Settings ->Service Desk -> Create Organizational Objects in the Organizational Structure. Or use transaction (PPOMA_CRM).
19) Create the business Partners.
19. 1) Key users- End user (Business Partner General) ,Address should be specified.
19.2) go to the transaction BP.
19.3) create a new Person, Select the role: Business Partner (Gen).
For Identification of the key user
19.31) click on the identification tab
19.32) enter a line in the identification number formatted as follows
IDTYPE : CRM001.
Identification number : <SID><INSTALL NUMBERS><CLIENT><USERNAME>
eg: USER NAME : USER1.
CLIENT : 100.
SID : ER1.
INSTALL NUMBER : 123456789.
IDENTIFICATION NUMBER : ER1 123456789 100 USER1.
20) Message Processors- Support Team members .
20.1) they should be created first as the users in the corresponding client of the solution manager.
20.2) As business partners they will have the role 'EMPLOYEE'.
20.3) Go to transaction BP .
20.4) Create New Person with the role employee.
20.5) In the Identification tab you should enter the user name in the employee data/User Name.
eg: username: proc1
enter proc1 in the field User name.
21) Organizational Business Partner- Organizational BPS have the same country in there main address tab. They should be created through the organizational model. Business partner corresponding to the root organization have the role 'SOLD TO PARTY'.
22) Assign the business partners (Message Processors) to the previously created support team.
22.1) Go to transaction PPOMA_CRM.
22.2) Select the support team 1.
22.3) Click on create
22.4) select position
22.5) call it 'MPROC_T1/Message Processors for team 1
22.6) Replicate it for the other support teams.
22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
choose owner/Business Partner find and select the business partner
22.8) Validate and Save it.
22.9) If the assignment of business partner is not possible then implement the note 1008656
Or 997009
23) Create the iBase component
23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
23.2) or use the transaction IB51 to create the installed base.
23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
24)Assign Business Partners to iBase Components
IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
-> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
*--optional--
If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
now to assign the partner Function "System Administrator".
25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
26)Define the transaction variant for the message processors
Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
27) Go to transaction PFCG
27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
27.2) Give a description Message Processor role and save it.
27.3) Go to the menu tab and choose add report
27.4) select the report type : ABAP Report
27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
27.6) Enter the previously created variant.
27.7) flag the skip initial screen box.
27.8) flag the SAPGUI for windows.
27.9) Create a new transaction with tcode starting with Y or Z.
27.10)Display this transaction and check the values at the bottom of the screen
in the subscreen Default Values, you should have the following parameters:
u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
u2022 D_SREPOVARI-NOSELSCRN = X
And also all the user should have the correct role.

Service Desk Customizing in Solution Manager 4.0 SPS12

Hello,
I try to customize the service desk in solution manager SPS 12.
I follow the IMG :
1. General Settings of solution Manager (Profiles...) => OK
2. Connection to SAP => OK
3. System Landscape and Solution
    Only One system my solution Manager. => OK
4. Service Desk BC Sets => OK
5. Business Partner :
    I have created two key users (KEY_USER1 & KEY_USER2) as BPs (101 & 106)
    I have created One System Admin (ADMIN) as BPs (105)
    I have created two Message Processors (PROC1 & PROC2) as BPs (102 & 103)
    I have created one Org. as BPs 104.
=> OK
6. iBase
   I have initially created the iBase from my solution => OK
   I try to assign the partner to the iBase component => First Problem : the system do not propose the System Admin & key user function when I go to Goto->Partner. Do I miss something ?
7. Org Model
I try to create my Org. model as follow :
Service Desk (O)
         Team 1 (O)
             Processor1 (S)
                 SDUser1 (BP)
                     PROC1 (U)
         Team 2 (O)
             Processor2 (S)
                SDUser2 (BP)
                     PROC2(U)
=> Second problem : it is said in the documentation and in some blogs on the sdn, that when we create the root org, and the subsequent org, the system will create and assign automatically the BPs. That doesn't work in my system. I do not understand why. So I have assigned directly the position conatining the Users Proc1 & Proc2 as BPs.
8. Partner Determination
    Then I would like to assign automatically messages created by KEY_USER1 to PROC1 and messages created by KEY_USER2 to PROC2 depending on the user group they belong (or depending on the relationship they have with the messages processors).
    => Third Problem : I don't how to do it ! and i don't know what to do with the partner function Support Team.
Could someone help me.
Thanks in advance.
Guillaume Bruyneel.

hello,
I found some interesting information concerning the automatic creation of BP from the Org. Model :
I have activated the HR integration through :
IMG->CRM->Master Data->Business Partner->Integration Business Partner-Organisation Management.
And NOW the automatic creation of the BP is working !
I'm still trying to solve the two other problems.
Guillaume.

Solution Manager Enterprise Edition upgrade slow

Hi
I am performing SOMAN 7.0 upgrade to Enterprise edition by upgrading kernel 701 and SP stack 18. I have already upgraded the kernel and java stack and now in the process of upgrading ABAP. I am expereincing really slow performance of this upgrade. I have checked tp and R3trans version which is uptodate as I updated kernel. I cant see any problem with CPU utilization as well swapping. I checked the SLOGs and there are no alerting errors. I see its moving and its very slow. I am just wondering if any of you guys experienced this - is this normal since this is a upgrade?

Thanks a lot, i realize the installation following the standard add-on installation procedure!
Now i have the ST-ETP
ST     400     0024     SAPKITL434     SAP Solution Manager Tool
ST-A/PI     01M_CRM570     0000     -     Application Servicetools for CRM 500 - 7
ST-ETP     100     0000     -     SAP Solution Manager Enterprise Edition
ST-ICO     150_700     0025     SAPK-1507PINSTPL     SAP Solution Manager Implementation Cont
ST-LV     100     0001     SAPK-10001INSTLV     SAP Landscape Verification Wizard
ST-SER     701_2010_1     0002     SAPKITLOS2     SAP Solution Manager Service Tools
Then don't forget to perform step 5. After the installation steps.
Step 5 says this:
5. After the installation
              To activate SAP Solution Manager Enterprise Edition, the Enterprise Addon SM_APPLM has to be activated in the IMG of the Solution Manager System. This is done via IMG activity SAP Solution Manager->Configuration->Scenario-Specific Settings->Activate Solution Manager Enhancements.
            a) In the case of ST-400 SP15-SP17
            To use Extended Tracebility in Change Request Management activate BC-Set SOLMAN40_CHARM_CONTEXT_001 in transaction SCPR20
            b) In the case of ST-400 SP18 or higher
            The activation of BC-Set SOLMAN40_CHARM_CONTEXT_001 will be done automatically.
In my spro i don't have this options->
I see the route Activate Solution Manager Enhacements in SPRO -> Cross Scenario Settings
And in enterprise extension I only see ( SM_CRON, SM_QC_AD, SM_SSP,SM_SUPP_VAR)
I guess that this in SP24 is done automatically, but you said, that don´t forget the step 5 after installation.
update:I check for updates of SP and this add-on don´t have SP for now

Solution Manager enterprise edition.

Hi, all, How can I check if my version of solution manager is stardart or enterprise edition.
I need that information because in one of the presentation slides of the enterprise service "SAP Modification Justification Check"-
The prerrequisites are.
"Sap Solution Manager Enterprise Edition Must be available". Scope and Architecture of bussiness processes must be documented according to the Minimum Documentation standard.
The solution manager enterprise edition have any special component in system -> status??? or how can i check if i have the enterprise edition of SOLMAN..
Thanks.

Thanks a lot, i realize the installation following the standard add-on installation procedure!
Now i have the ST-ETP
ST     400     0024     SAPKITL434     SAP Solution Manager Tool
ST-A/PI     01M_CRM570     0000     -     Application Servicetools for CRM 500 - 7
ST-ETP     100     0000     -     SAP Solution Manager Enterprise Edition
ST-ICO     150_700     0025     SAPK-1507PINSTPL     SAP Solution Manager Implementation Cont
ST-LV     100     0001     SAPK-10001INSTLV     SAP Landscape Verification Wizard
ST-SER     701_2010_1     0002     SAPKITLOS2     SAP Solution Manager Service Tools
Then don't forget to perform step 5. After the installation steps.
Step 5 says this:
5. After the installation
              To activate SAP Solution Manager Enterprise Edition, the Enterprise Addon SM_APPLM has to be activated in the IMG of the Solution Manager System. This is done via IMG activity SAP Solution Manager->Configuration->Scenario-Specific Settings->Activate Solution Manager Enhancements.
            a) In the case of ST-400 SP15-SP17
            To use Extended Tracebility in Change Request Management activate BC-Set SOLMAN40_CHARM_CONTEXT_001 in transaction SCPR20
            b) In the case of ST-400 SP18 or higher
            The activation of BC-Set SOLMAN40_CHARM_CONTEXT_001 will be done automatically.
In my spro i don't have this options->
I see the route Activate Solution Manager Enhacements in SPRO -> Cross Scenario Settings
And in enterprise extension I only see ( SM_CRON, SM_QC_AD, SM_SSP,SM_SUPP_VAR)
I guess that this in SP24 is done automatically, but you said, that don´t forget the step 5 after installation.
update:I check for updates of SP and this add-on don´t have SP for now

Solution Manager 4.0 Configuration: SLDAPIUSER role

In SPRO, SAP Reference IMG -> SAP Solution Manager -> Basic Settings -> SAP Solution Manager System -> System Landscape -> Automatic System Landscape Data Capture -> Connection of System Landscape Directory to Solution Manager -> Generate authorization roles for SLD users
When I display user SLDAPIUSER in client 001, there are no roles defined. I cannot continue with Authorizations without this role. Does anyone know what the default role for this user should be?
Regards,
Vince Ingram

Hi Vincent,
After my 1st reply I was goind through "Component Installation Guide: SAP NetWeaver 2004s Java on Windows: MS SQL Server", this what I found want in that document:
In transaction SU01 create the following dialog users (you do not need to assign them to a role):
Caution
You must have changed the initial passwords of these users [page 77] before you start the installation of the Java system.
ADSUSER:
User for Adobe document services
SLD Data supplier user (optional):
You only have to create this user if you want to install SAP System Landscape Directory (SLD). The SLD data supplier user name that you enter later on during the Java system installation must be identical to this user.
Recommendation
We recommend that you name this user SLDDSUSER
SLD ABAP API user (optional):
You only have to create this user if you want to install SAP System Landscape Directory (SLD). The SLD ABAP API user name that you enter later on during the Java system installation must be identical to this user.
Recommendation
We recommend that you name this user SLDAPIUSER
I dont know I am still confused about these users because they have been used in services.
Thank You,
Indasena Janga

Solution manager integration with Hp QC

Hi Team ,
We are trying to integrate Solution manager 7.0 with Hp quality center 9.2 ,i have installed the component ST-QCA ,but even after that i am not able to find the node to activate QC under SAP Solution manager>Configuration>scenario specific settings-->activate solution manager enhancements
could u please tell ,if i have missed something
regards
Praveen

Hi,
With the EhP1, the menu was changed... Follows the way:
SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario-Specific Settings -> Third Party Integration -> SAP Quality Center by HP -> Integration Test Management ...
Is this?
Thanks.
Good Lucky!
Best regards,

Maintenance Optimizer in SAP Solution Manager

what is Maintenance Optimizer in SAP Solution Manager and what are its benefits

Hi
even this may be useful
Ensure your Solution manager system is at the most recent Support Package Level, specifically ST 400 Patch 11, to reduce note application time
Download from oss most recent step-by-step setup guide
Oss note 1024932
Oss Note 1008717 ( N/A )
Relevant up to SP11 for Basis 700
OSS Note 950975 support for IE7 ( N/A we are using GUI)
Oss note 975510 corrections for snote ( Via OSS not snote )
Oss note 1004691 corrections for snote *** Corrections for 975510 ( UP TO SAP_BASIS 11 ) N/A
Common problem notes, but not critical for Maint Opt
0998987: Maintenance Optimizer: Empty error messages
1022072: Maintenance Optimizer: "No Data Available" message o See note 1025381 before applying 1022072.
1020789: Maintenance Optimizer: Allow all systems to be selected
1020802: Maintenance Optimizer List displays incomplete data
1024105: Maintenance Optimizer: two "Cancel" buttons
1025381: Maintenance Optimizer: Link to additional download files
1029453: Maintenance Optimizer - Wrong status displayed
1030405: Maintenance Optimizer: Browser opens in background
1030498: Maintenance Optimizer - IBase is not active
1032463: Maintenance Optimizer: Internet Explorer Script Error
1042704: Maintenance Optimizer: Display only employee partners
Partner Scenario SOLMAN4.0 Only
Os note 1021275 ( RFC Destinations ) N/A ST 400 11
Oss Note: 997780 ( N/A we are at 11 use note 939897 for ST400 SP11 Application )
Relevant for ST400 SP09 ( N/A ST 400 11 )
User:
To setup you must have SAP_ALL
General Users: ( Oss note 1032322 )
Must be assigned to role SAP_MAINT_OPT_ADMIN
Auth Object: D_SOL_VSBL ( visibility of solutions)
Auth Object: CRM_ORD_PR ( for CRM stuff )
/spro
As of Support Package level ST 400 SP10:
Call Transaction SPRO -> SAP Reference IMG ->SAP Solution Manager -> Advanced Configuration -> Basic Settings -> SAP Solution Manager System -> Change Management -> Set Up Maintenance Optimizer
This IMG activity refers to the SAP Note 990534: Solution Manager Maintenance Optimizer: BC Set. Follow the instructions in this SAP Note
N/A as of ST400 SP11
Define a Solution:
Solution_Manager Select Solution Overview New.
Enter Descriptive Name ( Ex. GTS Landscape )
Hit Continue
Select Solution Landscape Maintenance
Select System Groups & Logical Components on the Left hand Side
Select Solution Landscapes and pick the one you created
Define the solutions for that landscape
Highlight each item and click Logical Component (You must have a valid license to set this up)
Assign S-User
Transaction: AISUSER
Enter you user id and your SUSER ID for downloading
Create another SAPOSS Connection called SAP-OSS with S-User assigned
Call SOLUTION_MANAGER
Select Solution Overview
Select the solution you want to work with
Select Change Management Support Package Stacks
Click Maintenance Optimizer around middle of screen
Select the solution you want to get Sps for
Go to OSS and add the files to download basket
When done return to screen and hit continue
Select - Confirm files in Download Basket
Error message comes if your sap user and your oss user are not setup in AISUSER screen
Now go to SAP Download Manager ( On your local pc ) and download the files you just confirmed of course using the same S-User id you just added them to the basket with
Apply support packages via spam per normal process
Return to the SOLUTION_MANAGER window select the landscape you are working on
Hit Maintenance Optimizer List
Choose the maintenance transaction you are working on
You will see a list of the confirmed and downloaded sps you selected
Once you apply these to the system using SPAM you will change the status of implementation to Completed and Hit Save
This completes this activity
If you wish to do more work you will have to create a new transaction.
[Edit section] Add A New Instance to Maintenance Optimizer
Sign into Solution Manager
Ensure new instance has valid license installed and logical clients assigned
Select Landscape Components
Right Click Systems
 Select Create new system with assistant
Enter
SID / Description / Product Type / Installation Number ( Get this from SLICENSE in system you are setting up )
Next enter Sys # & MEssgae Server and hit continue
Next select Generate RFC Destinations & Assign Logical Components & Enter Client #
I always get a problem saving since SLD is not setup ignore and continue
Highlight the system you just added under Systems SAP Global Trade Services
Select Assignment to Logical Components
Now add additional software such as Net weaver ABAP & JAVA if your primary setup was of another type ( ex. GTS )
Highlight the system you wish to update under Systems and hit change
 Select Header Data
 Click Installed Product Versions
 In the product box add whatever you require for this system
 Select the version from the 2nd box and hit copy
Ex.
If you cannot setup the trusted system here is a workaround:
Create User in Target for Trusted System RFC from SM1
 User: <Username>
 Pass: <Pass>
 Type: Communication
Use this when setting up the trusted connection, remove the trust and use this CPIC user info for the RFC.
Generate RFCs and ensure SMSY setup is done for SID in Solution manager
Now Create a New Solution For your instance:
Go to SOLUTION_MANAGER transaction
 Select NEW
 Give Descriptive name: ex. GTS Landscape
Under Solution Landscape
 Select Solution Landscape Maintenance
 Select System Groups and Logical Components Tab
 Open Solution Landscapes
 Select the one you just defined (GTS Landscape)
SOLTION_MANAGER
Select Change Management Support Package Stacks
Select Maintenance Optimizer
Select the Product Version
 GTS 7.1
Select the System Type SID
From here you will be prompted to go to service marketplace and add the items you wish to install. You can do this beforehand as well, be sure to use the same Suser you setup in AISUSER with your sap login
It will ask you to confirm the basket, once you do that you install them normally.
Download with sap download manager, ftp and apply

Early Watch Alerts Problem in Solution Manager

Hello,
I am trying to configure EWA for my SAP R/3 systems in Solution Manager 3.2. RFC connections are working fine. EWA report that is getting generated is showing me following problem :
EarlyWatch Alert - R/3 System**********
Download Problem
We could not perform a correct analysis because essential parts of the download data are missing. The cause is probably a problem with data collection or transfer.
Recommendation: Please check the log for this session in the Service Data Control Center (execute transaction SDCC or the new SDCCN in your system). If an error entry is listed, perform the Service Preparation Check.
Implementation: To perform the Service Preparation Check, execute transaction SDCC and choose Information-> Service prep. check or if you use SDCCN create a new task 'Service Preparation Check'.
The result of Service Preparation check ( as recommended) is not throwing any error.
Can anyone help me out on this.
Regards,
Yashodhan

Hello Yashodhan Mujumdar,
we have warnings about differences in the function interface, but all works, so we ignore them.
But the missing data interface seems to be the error.
Did you read note 781680?
Do you have the newest ST-PI (2005_1_xxx SP3) and ST/A-PI (01G_xxx, this is an installation, no patch)? Do you have the right flavour of ST/A-PI?
Are ST03N and ST06 working?
Do you refresh service definitions from sapnet? Did you generate (after service refresh) on the solution manager system the includes (SPRO -> SAP Solution Manager -> Basic settings -> SAP Solution Manager System -> Operations -> Setup Service Data Control Center -> Generate Includes....
If these checks are all ok you might deactivate SDCCN both in satellite system and solution manager (SMSY -> Goto -> Solution Manager Operations -> Administration SDCCN) and activate it again.
If this doesn't work you might use the big hammer:
1) delete all the service definitions in satellite system like described in note 727998
2) delete all entries in table /BDL/_GENER (satellite system)
3) create in SolMan system a new session in order to collect and send data for this session in satellite system; if you don't see the session in the satellite system please execute there the "Maintenance Package"
4) elaborate the data for this new session in SolMan system
If all this doesn't help, open a message in sapnet
Bye
Message was edited by: Riccardo Escher

Documentation for Solution Manager 4

Hi all!
Iam going crasy..
At the moment I am just customizing the solution manager 4. In the reference guide section create background jobs they refer to the configuration guide of the solution manager 4. 0 to get a complete list of background jobs for the solution manager 4.0.
Ive downloaded the configuration guide for solution manager 4.0 but there is no information about this. I know the place of documentation on the sap market \solutionmanager.
Did anybody know something more?
Thank you for help!
Best regards
Thomas

Hello Thomas,
Please in spro go to Basic Settings->SAP Solution Manager System->Schedule Background Jobs
The information of this point is more than enough to configure these jobs.
In a previous Configuration Guide you can see:
Periodic Jobs
Periodic Job scenario
REFRESH MESSAGE STATUS used to collect responses from SAP for messages
and Issues sent from the SAP Solution Manager
SOLMAN_ISSUE_STATUS_REFRESH Service Desk
SM:SCHEDULER Solution Monitoring
BTC_CMS_COLLECTOR Change Manager
LANDSCAPE_FETCH Implementation and distribution
CRM_ISSUE_REFRESH Implementation and distribution (testing)
Best regards,
Dolores

Different mailboxes for Solution Manager notifications

Hello,
Is it possible within Solution Manager to have different mailboxes for different monitored systems.
We like to send the alert notifications for the DEV en QAS to 1 mailbox and the alerts for the PRD to another mailbox.
It looks like that I only can set a mailbox for all monitored systems.
Has anybody an idee?
grz. Stefan van Dijken

Hi Van,
What is exactly you are referring as mail box? you referring mail groups distribution list?
You can have different monitor groups for even individual alert level in technical monitoring too,
Editing Notification Settings - SAP Solution Manager - SAP Library
in your case, if you create different template for dev and prd, you can assign different mail recipient lists.
Please check and update.
Thanks
Jansi

Solution Manager client settings (modifiable vs. not modifiable)

Does anyone know if Solution Manager 7.1 allows changes to the following object? Everytime we want to make a change to our template we need to open our Production system. This is a tedious task due to audit compliance.
System setting does not allow changes to be made to object SHI3 AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Message no. TO128
Diagnosis
The system and namespace change option set for this SAP System does not allow any changes to be made to object SHI3 AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA.
System Response
Editing is terminated, the object can only be displayed.
Procedure
If you want to edit the object SHI3 AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA in this SAP System, have your system administator set the SAP System to "modifiable" for this object.
This can affect the modifiability of the namespace &1 or the namespaces that correspond to the pattern &1, as well as the global setting of the system change option.
The system change option is set using the Transport Organizer tools (Transaction SE03). Expand the Administration node and execute the program Set system change option. The options are described there.

Does anyone know if Solution Manager 7.1 allows changes to the following object? Everytime we want to make a change to our template we need to open our Production system. This is a tedious task due to audit compliance.
System setting does not allow changes to be made to object SHI3 AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Message no. TO128
Diagnosis
The system and namespace change option set for this SAP System does not allow any changes to be made to object SHI3 AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA.
System Response
Editing is terminated, the object can only be displayed.
Procedure
If you want to edit the object SHI3 AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA in this SAP System, have your system administator set the SAP System to "modifiable" for this object.
This can affect the modifiability of the namespace &1 or the namespaces that correspond to the pattern &1, as well as the global setting of the system change option.
The system change option is set using the Transport Organizer tools (Transaction SE03). Expand the Administration node and execute the program Set system change option. The options are described there.

Implementing the Enterprise Support in Solution Manager

Hi Experts,
Can anybody tell me what are the pre requisites to implement Enterprise support in solution manager?
Also let me know what are steps involved in implementing the enterprise support.
Thanks in Advance
Hari

Hello Hari,
In order to implement Enterprise Support your organization should registered as a Value Added Reseller(VAR) with SAP. You can get all the required documentation under https://websmp104.sap-ag.de/solutionmanager --> Information for VARs, ASPs and AHPs which is in the left hand side of the page. However, you need to have a S-user ID of the VAR.
The following are the steps need to perform in implementing the Enterprise Support firmly known as Service Desk for VARs.
1. SAP Solution Manager basic settings (IMG)
a) Initial Configuration Part I
b) Maintain Profile Parameters
c) Maintain Logical Systems
d) Maintain SAP Customer Numbers
e) Initial Configuration Part II
     1) Activate BC Set
         a) Activate Service Desk BC Set
         b) Activate Issue Monitoring BC set
         c) Set-up Maintainance optimizer
         d) Change online Documentation Settings
         e) Activate Solution Manager Services
         f) Activate integration with change request Managemnt
         g) Define service desk connection in Solution Manager
   2)Get components for SAP Service Market place
        a) Get SAP Components
   3) Get Service Desk Screen Profile
       a)generate Business Partener Screen
   4)Copy By price list
       a)activate Service Desk BC Set
       b)Activate Issue Monitoring BC set
       c)Set-up Maintainance optimizer
      f) Business Add-In for RFC Connections with several SAP customers
      g) Business Add-In for RFC Connection of Several SAP Cust. no.
      h) Set-Up SAP Support Connection for Customers
      i) Assign S-user for SAP Support Portal functionality
      j) Schedule Background Jobs
      k) Set-Up System Landscape
      l) Create Key Users
      m) Create Message Processor
2. Multiple SAP Customer Numbers
      a) Business Add-In for RFC Connections with several SAP customer numbers
      b) Set-Up SAP Support Connection for Customers
3. Data transfer from SAP
      a) Data Transfer from SAP
4. Create u201COrganizationu201D Business Partner
5. Service Provider function (IMG)
      a) Business Add-In for RFC Connections with several SAP customer numbers
      b) Business Add-In for Text Authorization Check
      c) Activate BC Set for Service Provider
      d) Activate Text Types
      e) Adjust Service Desk Roles for Service Provider Menu
6. Service Provider: Value-Added Reseller (VAR)
      a) Business Add-In to Process Actions (Post-Processing Framework)
     b) Activate BC Sets for Configuration
     c) Create Hierarchy and Product Category
     d) Set-Up Subcategories
     e) Create Business Partner as Person Automatically
     f) Set-Up Automatic Confirmation of Messages
    g) Maintain Business Partner Call Times
    h) Set-Up Incident Management Work Center
7. Work Center (Web UI)
    a) Activate Solution Manager Services
    b) Assign Work Center Roles to Users
Hope it helps.
Regards,
Satish.

Problem with BI activation in Solution Manager

Hello SAP experts.
I have problem with BI Content Activation in Solution Manager solman_workcenter - test management - settings - Bi reporting
The customizing in client 010 is ok. I have BW client 001. RFC connections
are ok. After activation of BW content in workcenter only new job in sm37
has been planned but the button Status Report has not appeared. I installed
newest add-on SAPK-70405INBICONT.
Detailed description:
After customizing in:
SPRO-Basic Data-BW Setup
and
SPRO-Scenario-Specific Settings - Test Management - BW-based Reporting.
The Activation of BW content in transaction solman_workcenter - Test
Management - Settings - BI Reporting Settings the message appears:
"Test Workbench Reporting - BI Content not active", after pressing save:"Settings of Test Workbench Reporting saved"
and
"Activation of BI Content for Test Workbench Reporting started".
In test evaluation the button Status report doesnt show. After repeated
activation appears the same message as in beginning: Test Workbench
Reporting - BI Content not active.
Thank you

Hi Marian,
Could you please provide me with details on how to setup test workbench reporting. I have a BW system external to Solution Manager. I have setup the RFC conncections and all is okay. I have also setup the source system in BW and installed the web templates. However, when activating the content via solman_workcenter - test management - settings, I get the following error:
Content Activation Log
Log for Setup ID 20100819135323
20100819 135323[ERROR ]: Current Status: ERROR
20100819 135323[INFO ]: Job CCMS_BI_SETUP successfully scheduled
20100819 135323[ERROR ]: Incorrect system setting: standard transport is active
20100819 135323[ERROR ]: Change system settings or set user parameters RSOISCONTENTSYSTEM and RSOSTANDARDCTOACTIVE
20100819 135323[ERROR ]: Prerequisites check failed
20100819 135323[ERROR ]: Jobname/count: CCMS_BI_SETUP 13532300
I am sure there is something wrong in my setup but I cannot figure out what it is. A step by step help on how to do it will be greatly appreciated.
Regards,
Rue.

Email and SMS Alerts - Solution Manager - PI and EP

Hi All,
I am trying to do the below scenario.....But somehow i am lost in the process.
I have a three system PI landscape and a Solution Manager. I have included the DEV PI in solution manager for CCMS,the CCMS agents are online and it also reflects in RZ20.
Now the requirement is SOLMAN should send email and sms alerts in below situations which occur in PI system.
1.The ABAP or JAVA engine goes down.
2.One of the filesystem crosses certain predefined limit.
3.Any of the java server node stops working
4.If any critical job gets cancelled in sm37
I am looking at steps on how to define the alert categories, auto reaction methods, also the nodes where i have to assign these auto reaction methods.
I have gone through CCMS documentations, played all sim files and gone through most of the pdf files but i am not able to establish proper steps to do it.
I am Redhat Linux,Oracle 10g, SOLMAN 7 with PI7
Can i extend the same for the EP systems also which are pure Java Stack Systems ?
Also i would like to know if i can send customized alert messages.
Best Regards
Raghu

Hi Juan,
Thanks for your response.
I am looking at the MTE classes i.e for the above situations which MTE classes are required.
Also i have read in some document that we can send the alerts directly to the email IDs and cell numbers without having to mention them in user masters in SU01. Where to mention these ?
I have my SCOT settings done for email servers.
The process which i had built up in my mind is all mixed up and i am lost where to do which configuration
Best Regards
Raghu

Settings in Solution Manager

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