SG300-28P - POE not correctly supported on all ports - possible firmware or hardware issue
So, I spent some time this weekend troubleshooting the issues I've had with the new SG300-28P switch and POE to many of my devices in the office. As a recap, I cannot utilize all of the 24 POE ports on the switch for POE purposes. Really only every other port [with a few odd combinations thrown in between]. In addition, the SG300-28P switch, on occasion, is sending POE to non-POE devices [e.g. my Ruckus Zone Director 1106].
Here are my POE devices [all 802.3 af-compliant]:
3 Ruckus 7982 access points
1 Pakedge access point
2 home-automation controllers
2 Polycom voip phones
I called Cisco support several times in regards to this problem, and they figured it was a hardware issue - a faulty switch. So, Cisco sent me a replacement SG300-28P, which I hooked up today. The exact problem still occurs. Default configuration [fresh out of the box]. No way I can land, for example, the 3 Ruckus 7982 AP's on ports 1, 2, and 3 [or ports 1,13, and 2]. I have to put them on ports 1, 3, and 5 in order for them to power up. In addition, I can't plug any other POE devices on the ports either between or below them. I had to skip another port bay. This is very odd behavior!! Two Cisco SG300-28P's in a row with the same problem.
However, I also had one of the new Cisco SG300-10P switches in my possession for a recent project of ours. I decided to hook up the same POE devices to this switch. ALL POE devices were recognized and worked! No need to skip a port. And it didn't matter what device was plugged in first or not. I am now convinced that it is either a hardware issue [bad power supply/transformer?] inside all of the SG300-28P switches, or a firmware issue.
Both of the SG300-28P switches were running firmware 1.1.2 [the latest on Cisco's website]. So, I decided to install an older firmware version on the SG300-28P switch that I'm returning [installed 1.1.1.8]. Here's what I found out. I could then plug 2 POE devices [e.g. two Ruckus AP's] in adjacent horizontal ports, but not three in a row. In addition, not all adjacent ports. It's funky. For example, I could plug an access point in ports 20 and 21, but not in 21 and 22. No rhyme or reason in how it worked. And I still couldn't plug an access point in adjacent vertical ports [e.g. ports 1 and 13]. BUT...
It's interesting that the same exact switch that would not initially allow 2 horizontally-adjacent POE ports to be utilized WOULD allow 2 horizontally-adjacent POE ports to be utilized when running a different firmware version. It's also interesting to note that when plugged into a "non-working" POE port, the SG300-28P would actually make a small whining noise. Very subtle noise; I could hear it when approx. 1ft away from the switch. The noise was not noticeable when ports were skipped [and POE actually worked]. Therefore, I believe that Cisco has some SG300-28P firmware bugs [at least in the last two versions of firmware] that is not truly allowing all 24 ports to utilize POE correctly. This problem does not exist with the SG300-10P switch.
I'm really interested to hear what Cisco's reply and findings on this matter would be. And would welcome a reply from one of their senior support team members/managers who could actually experiment with this, too. In addition, I'd like to know when they think a solution could be created if it's firmware-related. If hardware-related, I don't think I'll be recommending any 28P switches in our projects. Perhaps just the regular SG300-28 with a separate SG300-10P. It's a shame because the SG300-28P is more of a bargain when compared to the two separate components.
show power inline
Port based power-limit mode
Unit Power Nominal Power Consumed Power Usage Threshold Traps
1 On 180 Watts 13 Watts (7%) 95 Disable
Port Powered Device State Status Priority Class
gi1 Auto On critical class0
gi2 Never Off low class0
gi3 Auto Searching critical class0
gi4 Never Off low class0
gi5 Auto On critical class0
gi6 Never Off low class0
gi7 Auto On critical class2
gi8 Auto Searching low class0
gi9 Auto Searching low class0
gi10 Auto Searching low class0
gi11 Auto Searching low class0
gi12 Never Off low class0
gi13 Never Off low class0
gi14 Never Off low class0
gi15 Never Off low class0
gi16 Never Off low class0
gi17 Never Off low class0
gi18 Never Off low class0
gi19 Never Off low class0
gi20 Auto Searching low class0
gi21 Never Off low class0
gi22 Auto Searching low class0
[0mMore: , Quit: q or CTRL+Z, One line: gi23 Auto Searching low class0
gi24 Auto Searching low class0
show power inline gigabitethernet xx (for each device plugged in)
Port Powered Device State Status Priority Class
gi1 Auto On critical class0
Power limit (for port power-limit mode): 15.400W
Port Status: Port is on - valid resistor detected
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 3
Invalid Signature Counter: 17583
Port Powered Device State Status Priority Class
gi2 Never Off low class0
Power limit (for port power-limit mode): 15.400W
Port Status: Port is off - user setting
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 0
Invalid Signature Counter: 0
Port Powered Device State Status Priority Class
gi3 Auto Searching critical class0
Power limit (for port power-limit mode): 15.400W
Port Status: Port is off - detection is in process
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 2
Invalid Signature Counter: 1
Port Powered Device State Status Priority Class
gi4 Never Off low class0
Power limit (for port power-limit mode): 15.400W
Port Status: Port is off - user setting
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 0
Invalid Signature Counter: 0
Port Powered Device State Status Priority Class
gi5 Auto On critical class0
Power limit (for port power-limit mode): 15.400W
Port Status: Port is on - valid resistor detected
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 0
Invalid Signature Counter: 0
Port Powered Device State Status Priority Class
gi7 Auto On critical class2
Power limit (for port power-limit mode): 15.400W
Port Status: Port is on - valid resistor detected
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 0
Invalid Signature Counter: 0
Port Powered Device State Status Priority Class
gi13 Never Off low class0
Power limit (for port power-limit mode): 15.400W
Port Status: Port is off - user setting
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 1
Invalid Signature Counter: 0
Port Powered Device State Status Priority Class
gi14 Never Off low class0
Power limit (for port power-limit mode): 15.400W
Port Status: Port is off - user setting
Overload Counter: 0
Short Counter: 0
Denied Counter: 0
Absent Counter: 0
Invalid Signature Counter: 0
show interfaces advertise gigabitethernet xx (for what ports are of interest)
Port: gi9
Type: 1G-Copper
Link state: Down
Auto negotiation: Enabled
1000f 1000h 100f 100h 10f 10h
Admin Local link Advertisement yes no yes yes yes yes
Oper Local link Advertisement - - - - - -
Oper Remote link Advertisement - - - - - -
Priority Resolution - - - - - -
Port: gi10
Type: 1G-Copper
Link state: Down
Auto negotiation: Enabled
1000f 1000h 100f 100h 10f 10h
Admin Local link Advertisement yes no yes yes yes yes
Oper Local link Advertisement - - - - - -
Oper Remote link Advertisement - - - - - -
Priority Resolution - - - - - -
Port: gi11
Type: 1G-Copper
Link state: Down
Auto negotiation: Enabled
1000f 1000h 100f 100h 10f 10h
Admin Local link Advertisement yes no yes yes yes yes
Oper Local link Advertisement - - - - - -
Oper Remote link Advertisement - - - - - -
Priority Resolution - - - - - -
Port: gi21
Type: 1G-Copper
Link state: Down
Auto negotiation: Enabled
1000f 1000h 100f 100h 10f 10h
Admin Local link Advertisement yes no yes yes yes yes
Oper Local link Advertisement - - - - - -
Oper Remote link Advertisement - - - - - -
Priority Resolution - - - - - -
Port: gi22
Type: 1G-Copper
Link state: Down
Auto negotiation: Enabled
1000f 1000h 100f 100h 10f 10h
Admin Local link Advertisement yes no yes yes yes yes
Oper Local link Advertisement - - - - - -
Oper Remote link Advertisement - - - - - -
Priority Resolution - - - - - -
Port: gi23
Type: 1G-Copper
Link state: Down
Auto negotiation: Enabled
1000f 1000h 100f 100h 10f 10h
Admin Local link Advertisement yes no yes yes yes yes
Oper Local link Advertisement - - - - - -
Oper Remote link Advertisement - - - - - -
Priority Resolution - - - - - -
Similar Messages
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Securing SG300 28P PoE Swtich.
Greeting's, I would like to start by apologizing. I have absolutely no knowledge in switch security management but I've been tasked with it given the shortage of personnel. I have a SG300-28P-PoE switch that needs to be securely configured. I've done the basics of upgrading the firmware to the latest. Given my lack of any experience whatsoever, please include complete procedures (hand holding, I'm sorry).
I wanted step-by-step guidance of:
1. Locking down ports by MAC address.
2. DDoS protection.
3. Lock down login from all but 1 IP and only allow browser based SSL login. No TELNET, SSH or other method.
4. Shutting down any services on the switch.
Any other recommended security steps to secure the switch.
Thanking in advance,
ParthHello Parth,
Thank you for using the Cisco Small Business forums. I am a eContent developer and part of the Small Business Support Community.
Looking over the questions that you've asked, I found a few articles that might help you with the configuration changes you'd like to make:
As Brandon mentioned, the Knowledge Base contains many documents with step-by-step procedures and screenshots for common tasks. Port-security is an excellent solution for the first problem. You can configure ports to lock down when a MAC address is changed:
Port Security
The SG300 security suite has many options for protecting against DDOS attacks:
DDOS
In regards to disabling/enabling services and restricting access to the web console, this article provides some guidance (uncheck the services that you do not wish to use-- in relation to your question, uncheck all except HTTPS):
Enabling SSH/Telnet/HTTP
I hope that these articles help to answer your question. Please remember to mark this question as answered and rate it if it helps to address your issue so other users can benefit from it, and feel free to ask any further questions you might have!
Best,
Gunner Grim
Cisco eContent Developer -
good morning, nice to saludoarles, I write because I have a problem with a model SG300-28p switch, I explain:
had run the company normally switch until one day we were completely without a net, the teams showed "Network cable unplugged" apparently the switch was off, but the surprise is that when I check it was on but no light encendia.
disconnect it and made several tests like changing electric outlet, try connecting the console, etc. .. All these attempts have been unsuccessful. when connected to the electrical outlet and turn the fans back link and poe leds light about half a second, then go off, the same happens when I disconnect the feeding.
I am looking for help and see if you can get up and running again, best regards and thanks for your attention
Pd: disculpme if I do not understand well, because my English level is very low and I am supporting in translators online.Hi John, It sounds like it is time to call SBCS support. It may need to be replaced. You may try to connect console cable and see if you see any interesting messages during boot.
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
-- please remember to rate helpful posts -- -
Problem with switch SG300-28P Poe and Avaya 1408 telephone
Hi Team
We have a model SG300-28P Switch 28-Port Gigabit PoE Managed Switch, in every port we are allowing the voice VLAN and data VLAN (trunk), happens to be off this type of phone, we reconnect the cable and port the switch is dropped, so that the voice vlan phone is lost and no longer work.
Thanks for your comments.
RegardsHi Yesenia, did you contact Avaya support? Did you configure the phone for a voice and data vlan?
I'm trying to dig through the Avaya website and looking at the fact sheet and user guide it has no mention of VLAN.
Is the switch supported for the usage of Avaya Aura Communication Manager call processing system?
-Tom
Please mark answered for helpful posts -
4507R+E suddently could not connect any PCs, all ports down-down
Hello
Can some ones please help me?
I have a 4507R+E ver 15.0. two 48-port line cards two super-engine cards, and we had some 10 like PCs connected over two cards, all worked fine before. But no one really used those PCs after setup, so don't know when, but today we found all those PC conneccted ports are down-down. We tried connecting a laptop(it worked fine with other switches) on the 4507, tried different ports and cables, tried auto-negotiation and forced speed and duplex, tried shut and none-shut ports, but just cannot get any switch ports up. switch ports stayed down-down. The config on ports just one line 'switchport access vlan 1'.
Well there is only one exception, during all the time, port1/1 which is connecting to a Cisco ASA is always up. Seems the 4507 just cannot connect to any computers. Even tried soft reload the switch, didn't fix the problem.
what can I do now? open a case with TAC? anything eles I can do?
Thanks a lot.one more information, at that time, all ports on the 4507 had same counts (I believe it's 6) of interface resets.
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Is there a function or command to program the fans to "automatic" so that they only come on when the temperature becomes elevated? We find the noise level annoying. Thank you.
Hi,
The SG300-28p does not currently support automatic fan speed reduction.
Regards,
Jake -
I had this problem of not being able to open some files a couple of years ago and eventually was able to fix it but i can't remember how. Any help would be grateful.
The following document should help: Error: Adobe Reader could not open '*.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and was not correctly decoded.)
Please update this thread if your issue is resolved.
Thanks,
Shashi -
Tried to download Firefox 4 for Macintosh three time and could not prevent Adobe Reader from interfering.
The following document should help: Error: Adobe Reader could not open '*.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and was not correctly decoded.)
Please update this thread if your issue is resolved.
Thanks,
Shashi -
One day when tried to restart my iphone 4, I got a screen asking me to connect to itunes. Itunes asked me to restore my phone. When I tried to restore, I got an Error 23 saying it cannot be restored. I tried the phone support. They asked to contact the service centre. I then tried the service centre guys. They clearly did not know what Error 23 was. They asked to contact the apple support again. After 2-3 guys tried to blow me off saying it is a hardware issue, I asked for a senior analyst. Apple support assigned a senior guy who said he will contact the engineering team. After 2 days, I was told that the engineering team has confirmed that this is a hardware issue.
What I am surprised about is that no one seems to have done any analysis or debugging to figure this out. How do they decide that this is a hardware issue?
The first time I tried it from my laptop and got this message. The support guy told me that my laptop may have an antivirus software which may be causing this issue. So I took it to the service centre. They tried the same restore from their machine and got the exact same error.
The senior analyst that was later assigned to my case, again asked me to restore from my machine. I got the same error.
Basically what they had verified in all these activities was that I was getting error 23. I dont know how they decided that this was due to hardware issues?
Online documentation on Error 23 is vague. It is bunched long with other error codes. There is no clear explanation of what Error 23 is.
But most importantly It says 'In rare cases, this may be a hardware issue'.
So if it is a hardware issue in rare case, how was my case deemed to be a 'rare case'?
When I asked them to escalate this, they said that there is no way to escalate.
I have had a horrible experience with Apple support. Till this point I used to think of Apple as a class apart. But now I am totally disillusioned.
My phone was about a year and a half old. I dont mind it if it actually turns out to be a hardware issue. I will take it as my bad luck.
But I dont see how the support guys decided that this is a hardware issue. I need to know.
And secondly I am shocked that Apple has no escalation path.
Can anyone please help?Hi @imobl,
You sound like an Apple support guy who hasn't been able to answer my questions.
To respond to some of the points you made,
- I did not ignore Ocean20's suggestion. If you has read my post, you would have known that I took my phone to the apple service centre where they tried this restore on THEIR machines. I am assuming that Apple guys know how not to block iTunes. So I actually do not understand your point about me trying the hosts file changes on my machine. Do you not believe that apple tested this issue with the correct settings?
- you also give a flawed logic of why the issue is a hardware issue. You mentioned that If I thought that the issue was with the software, i should try a restore and getting it to work. The problem is that my error (23), and many others comes up when the restore fails. And you would be astonished to know that not all errors are hardware errors. Sometimes even software errors prevent restores. Funnily enough Apple itself mention that 'in rare cases, error 23 could be hardware related'.
- all Apple has done so far is replicate the issue. I don not know how anyone can conclude that the issue is a hardware issue.
And by the way, I am not certain that this is a software bug. Again if you read my Posts, you will notice I only want a confirmation,/proof that the issue is hardware related as they mention..
Please refrain do. Responding if there is nothing to add. -
SG300-28P noise level... (fan control)
Hello,
May be somebody can help me. In official information for SG300-28p noise level is 40.6 dB, but in fact its too noisy. Is it possible to change speed of fans? I use only 8 PoE ports.
Thanks in advance,
AndreyHi Andrey,
I placed a sound meter within 6 inches of the Right hand side of my SG300-28P and found a average dB level of 47
I rested a sound meter on top of my SG300-28P and found a average dB level of 59-60dB .
I used my motorola atria phone in conjunction with a Sound Meter ver 1.4.3 dB meter app to perform the measurements.
My measurements were not done according to any standards based approach for measurements of sound level of machines.
Conversation in restaurant, office, background music, Air conditioning unit at 100 ft
60
Half as loud as 70 dB. Fairly quiet
Quiet suburb, conversation at home. Large electrical transformers at 100 ft
50
One-fourth as loud as 70 dB.
Library, bird calls (44 dB); lowest limit of urban ambient sound
40
One-eighth as loud as 70 dB.
reference :http://www.industrialnoisecontrol.com/comparative-noise-examples.htm
My unit is no more than 3 feet from my left ear, and I do not find the sound distracting..but noise/sound is subjective.
The fans on the SG300-28P are not adjustable.
regards Dave -
Adobe Reader could not open 'images rest 12-4.jpg' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
that is the message how do i correct this problemIt sounds like your file associations are messed up and Reader is trying to open your .jpg files. Is this correct?
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SG300-28P: System LED not on. everything else working.
Hi Everyone,
Nice to meet you all.
I received an used SG300-28P today and immediately I found its System LED never lits. I upgraded the firmware to the latests but did not make any difference. So far I have configured the switch for my environment and everything is working fine including VLAN, L3 routing and PoE works on all ports.
I am puzzled, not sure what's wrong with it. In the System Summary of the Web GUI it indicates the System LED is constantly on. But the physical one is just dead (never lits including boot)
I hope its just the LED itself, the switch is definately out of warranty. What diagnostics can I run myself to understand it?
Thanks,
MarkHello Siming,
If everything is working properly on the switch, then you shouldn't be worried about the system led. The system led itself is simply not working.
This is the information you need to know about the system led:
Off - If the system led is off, it means the switch is not powered on (which in your case is false, since you told us the switch is working as it should, so that means you have a faulty led)
Green - If the system led is green, it means the switch working normally. If the system led is green and it flashes constantly, it means the switch is using the factory default IP address (192.168.1.254) to access to the switch. If it is solid green, it means that the switch has either an IP assigned via DHCP, or statically by the administrator.
Amber - If the system led is amber, it means there is a problem with the switch
As you can see, you won't be able to get information about the system led when is green or amber, since it is not working.
I would suggest that you properly configure system logs on the switch, perform constantly backups to the running/startup configuration, and keep track of which IP address you are using to access the switch GUI/CLI, that way if you forget your IP address, or if there is a problem with the switch, you know where to find the correct information.
Please let us know if you have further questions.
Alejandro Moncada
SBCD Engineer
[email protected] -
Receiving error message using current Maverick version: "Adobe Reader could not open '***.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).". Is fix the same as on previous OS versions?
Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and check the box marked
Allow Plug-ins
Then click
Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens by pressing command-V, then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others—I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 4 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari. -
I upgraded my MIFI 2200 (had no contract on it) to a Jetpack (with a contract) when customer service told me this 4G device would use less data because it was faster. This was not correct. Anyway, I got the device, had problems, did tech support, re-activated my MIFI. 1. Decided to return the device. Spent hours with Customer Service, then finally up to Management, they agreed to take it back and void the contact, I sent it back immediately – and instead of voiding the contact they transferred it to my MIFI! Please cancel the contract on the MIFI. 2. During the short time I had the Jetpack I continually received overage alerts, took it all the way up to 30 GB, each time I backdated the new data plan except twice when customer service did and failed to back date the increase, and once the computer locked customer service out and could not increase. The end result is I have a $495 bill, many of these alerts were false since I ended up with only 14 MG for the month, etc. I am asking that my bill be reduced significantly to reflect no overage and to compensate for these problems. Please open up a ticket for this.
I had Verizon JetPak and you will find it will eat data like crazy. I opted to sign on to ATT Uverse and configured my phones and other devices to the WiFi on the Uverse system. It took about 5 minutes to completed the configuration. I was using 10 to 12 GB monthly to support 5 devices. Even if you use Verizon DSL, you are still subjected to same GB allotment. In my area, Verizon DSL is not available. With Uverse, I have 250 GB monthly to use, and I have not even come close to using anything of that magnitude. I reduced my GB package with Verizon to 2 GB per month and since having ATT Uverse, I never use more than 1GB a month with Verizon.
I have no problem with Verizon cell phone service as we get a much stronger signal where we live than you can with ATT or any others. It is just my opinion, but if you are running multiple devices off Verizon Jetpak, you will eventually spend a fortune to keep pace. I pay $60 a month for 18 Mbps speed, although ATT have packages that cost much less. But, it saves me a bundle each month. The cost of Uverse alone is worth not having to run everything through a Jetpak.
If you have the option to use another DSL service provider in your area, I recommend dumping the Jetpak and sign on with another carrier. -
windows vista home premium service pack 2。error measage __（the windows installer service could not be accessed.this can occur if the windows installer is not correctly installed .contact your support personnel for assistance ）no error nurber
Hi Abdallah,
According to your description, could you please post the summary and detail logs for further analysis? By default, the logs can be found in: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log.
Usually, the error occurs when the Windows Installer Service is not running or the Windows Installer registry settings are corrupted. I recommend you reset the Windows Installer Service settings in the registry and restart the Windows Installer Service,
then reinstall SQL Server 2008 R2. For more details, please review this similar
article.
Thanks,
Lydia Zhang
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