Shipping Difficulties - Defective Notebook Replacement

HP customer support is not communicating with me, most of the time, despite invitations for me to do so. I am attempting to replace a defective ProBook purchased new. HP support has offered to replace the notebook, but it has been over two weeks with no progress. I can't seem to get this replacement shipped, and I have no tracking number as promised, and I can't seem to get information on what the problem is in shipping the replacement. I am left in the dark on this issue for days at a time and given incomplete information when I am contacted. I have never had so much trouble purchasing a computer before, and I have never had this much trouble with HP before. When I want to "purchase" ink for my HP printer it comes very quickly always. I am surprised to have so much trouble trying to make a simple replacement exchange. Hp has offered to make this replacement, but they don't seem to have the means to follow up on their offer. I have a case number and a case worker, but can't seem to get this item shipped to me. I'm told the order has been "escalated" but still no action after several more days of waiting. Any assistance would be greatly appreciated.
NFC

You can take the old one back to an Apple Store.
Take it back ready to ship, with the label provided, otherwise you will never
get the credit, and might be charged 29 bucks (although, I personally doubt this, as the hew and cry would be too much for apple to deal with).
However, any city big enough to have an apple store will also have a DHL store and regardless of what they say, you can throw it in the DHL drop box. That language was just standard boilerplate for returning computers and such. This is just a piece of junk.

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