Shipping Question

I just ordered a new laptop computer. Currently, on the bestbuy.com website is the following wording: "Free express shipping on computers with Windows 7 preloaded. Pre-order by 11 am ET on October 21, and it will arrive at your door on October 22."
When I placed the order, it defaulted to standard shipping and a prompt was displayed to select the express shipping. The prompt asked if I wanted to make the change from standard to express, and I clicked on yes. After the order was completed and PAID for, I noticed that the arrival date indicated October 27.
This completly conflicts with the "pre-order by october 21 and get it on october 22" message. I understand that the Windows 7 release date is on October 22. I called customer service and they basically stated the same information as what I was seeing on my order confirmation page. They told me that the order would take all day to process on October 22 and then would be boxed up and sent on October 23 (Friday) and then due to the weekend, the computer actually wouldn't arrive until October 26 at the earliest.
I kept trying to explain the wording on the bestbuy.com website, but wasn't getting anywhere and the systems that the customer service agent was using kept crashing. They tried to connect me to customer fullfillment, but I got disconnected instead of getting transferred.
So, since the computer was ordered on October 18 and as per the message on the bestbuy website, why can I not get my computer on the 22? The customer service agent couldn't even change to an in store pickup because all the stores were greyed out.
Solved!
Go to Solution.

I'm not sure about the shipping problem - I know Best Buy had an issue similar to this last Christmas, where it said if you ordered by such and such a date, you would receive the item next day, or the day after - something along those lines - at any rate, because of the shipping company (UPS I believe) the shipping was being delayed or was not arriving on time - this could be a similar case.
Once October 22nd roles around, Best Buy .com should update the grayed out stores to stores that have the items in stock, but I don't know how long it will take to update, it should be something that updates by the time the stores open on that day.
My opinions are mine, and mine alone.

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