Shipping Woes

I have recieved my 20 inch widescreen display, my ipod nano and as of August 26th my Mac Pro had shipped via the company Sameday Right-O-Way. It is now 4 days later and when I try and track my shipment it says the following
Your shipment has not arrived at a Sameday facility. Please refer to your shipper.
Have any of you had this same experience? The reason I am asking because there doesn't seem to be an appropriate option in customer service to deal with my kind of problem.

Ahhh I remember those frustrations. In Canada, SameDay will not show any status until it crosses the border, which will be about 10 days and then another 7-8 to your door. Total trip for my G5 from the day it shipped, just over 2 weeks.
Its too bad but that is how SameDay works
Good Luck
Jas
MacPro 3.0GHz/4GB/1900xt   Mac OS X (10.4.7)  

Similar Messages

  • Customer Service/Shipping Woes

    Just got off the phone with Best Buy customer service (had to call 3 times, total time on phone was well over an hour).
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    A minute later, I got an alert from my credit card company that a $19.99 charge was just made to my card from Best Buy!  Upon checking it appears that Best Buy an immediate charge on my account to pay for the shipping (not what the customer service rep promised).   So I immedately get back on the phone to try to get this straightened out -- I explain the situation to the next customer service rep, and she tries to transfer me back to the original rep who placed the replacement order -- call went on hold (about 10 minutes), then the line dropped.  Frustrated, I call again and speak with a different rep, who transferred me to the shipping(?) department.  I was told that the original rep had made a mistake and they couldn't remove the $19.99 shipping charge.  I was told that a $19.99 credit would be put on the original order to make up for this.   So...15 minutes later, I was done and went to check on my account.  I see a credit of $19.99 as "Digital Dollar Credit" (or something like that), but I'm skeptical as to what the really means as the $19.99 is still pending on my credit card.
    A really frustrating experience.  The item I originally ordered was only $69, too....really not worth the time that I had to spend on the phone to resolve this (of course, I'm assuming that it will be eventually resolved when I actually get the replacement product).

    Hello jerryaqua-
    If you are like me, you hate waiting for your orders to arrive.  I’m constantly checking the status of the order to see when it ships and when it’s due to show up.  I know I would be alarmed to see my order was going to another state entirely!
    It’s also concerning that you were told the shipping fee would be waived on your re-ship, only to see that charge appear on your credit card.  In looking over your order, I can confirm what you were told, in that the shipping fee was charged, but they did apply a credit back for the $19.99 back to your account (which would generally appear as what you described, each bank usually listed these differently). 
    From what I can see, it looks like your product arrived yesterday, so I hope you received it and are currently enjoying it!  We have documented the issues that you encountered here for review by our BestBuy.com management staff and I absolutely apologize for any inconvenience that it caused you.
    I hope that this will not impact your desire to order again with us in the future!
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Shipping Woes in canada

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    Hi jojo
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    Reward if useful
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    Edited by: sri nath on Apr 16, 2008 10:31 PM

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    >
    arpita b wrote:
    > Dear rohit
    >    
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    >
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                 d~fkivp
                 d~fssta
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    how can i use my account without the billing info, as i do not have a credit card. and my shipping and billing info is under US. i'm in singapore. how do i change this?

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