Shocked To Know That BT Won't Help Me.
I phoned customer services today, because I really do need BT's help and understanding due to the fact I have to flee my home due to domestic abuse. Now I know this is partly my fault I took a contract out for the total BT package, of infinity with bt vision. However, owing to the fact I have to move my finances will be affected alot so I rang to ask BT if they would either swap my package or allow me to cancel under these extreme circumstances.
Instead of helping, the person on the other end of the phone firmly told me, i have no option but to stay on the high package for 18 months otherwise I would have to pay over £650. In additon if the next house hasn't got a BT landline, they will charge me £130 for connection and I must take the equipment with me etc. This could effectively keep a vunerable woman trapped in an abusive relationship, because they cannot afford to move.
Bt advocates their stance on people being safe online, but what about vunerable women who are being abused, do they not care about any circumstances, as long as they get their money and profits.
I have been honest all the way through and it feels as if BT customer services cannot see their way into finding a solution that would be of benefit to both sides.
I feel that as BT they get their money or profits they don't care what happens to their customers and to me contradicts their image of a caring company.
Hi TanyaHeadley
Welcome to the community.
I am sorry to read of your experience under these circumstances. Send me an email using the contact us form in my profile.
You can copy the address of this form from the section 'about me' at the top of my profile.
Thank you
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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First of all i had already blocked it by icloud programm and then after that i received an email of confirmation that it was already blocked. Then i entered in the iCloud programm and saw that the thief it was disconected to not be localized. Do you know that even i had used the Remote Wipe it will work? Because the thief had before the blocked of the phone disconect to not be localized.
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The headphone jack malfunction Creative won't help me w
I have a Zen Micro 6GB with a headphone jack on life support. I've tried contacting Creative for the location of a repair depot, but since it's paid for and the warranty's finished they've quit responding. I guess I'm on my own now, and it may not be a "Creative" solution that replaces the Zen. Supposing every company abandoned their customer after the warranty ran out. Wouldn't YOU try another brand Their website offered NO "creative" solutions, or direction to where you could get an otherwise good product once they had your money and had a replacement model to sell you. Well, I'm now looking at home repair, because unless I cough up for a long distance call to someone who may or may not have a repair solution for me, this puppy goes into the drawer with the other dead battery-operated devices, the electronic graveyard. Bye, Creative.
Jonz,?I also am a newbie and I joined to look for people with your Zen Micro headset problem, so I could pass on the help I got. When you read below, you will know why Creative won't help you--Too much to admit!!!. The below web site provides guidance on how to probably fix the problem you have. I just fixed my daughters after finding this fix. When you open up your Zen, you won't believe how cheap the soldering is on both the Headset and the USB connection points. It appears to be generic the 6GB Micro. So, its not IF your Headset won't work, its just WHEN. These are not electrical connections, but rather connections that keep both Headset and USB pieces from moving on the circuit bd. There are 8 total. On my daughter's Zen, one of the four on the Headset module was just sort of laying on top of its mounting point, letting the Headset connector move a lot on the board, as if no solder was installed at all. The other 7 looked they were just glued down--waiting to come loose. Two things not mentioned in the fix.
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http://home.comcast.net/~mercx/?PaulyEddyFreddy -
My MacBook Pro won't go beyond a white screen, after I pushed the restart button. How can I get it to a login? I have routinely backed it up, but don't know how to bring that up, nor if I have a boot file on that external disk. Help!
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Recently changed my apple ID. On my 3G iPhone 4 iCloud has since then been letting me know that my user name or password is incorrect. I can edit the password in iCloud account information but user name is grayed out and can't be changed to my new apple ID. Haven't been be able to fix this by going into my Apple ID account or synching the iPhone.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
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Every time I try to do anything on my safari it randomly opens new windows to what looks like fraud websites. Also it will not let me watch anything on Netflix. Please help!
You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
please could somebody help with my imac OS X...cause this morning when i woke up i tryed to open but it won't start ask ,me for my password....like everytime i open but this time when i submit the password it won't star,just go back to the he same questiont....n i know that the password is correct.
yes it is...i know have the master hint password...but honestly the master i can't remember.
-
hello everyone...I got my very first macbook pro just today and i have a problem deleting the "test" user account. if i can't delete it, the system won't let me turn off the system. I don't know what to do! HELP!!!!
Have you created another admin user? Go to system preferences click users and click the + to add a user; if you haven't already. Once you have another admin user other then the "test" user make sure you're signed out of the test user account. Sign in with the alternate ADMIN USER that you just created or had created already and go back to SYSTEM PREFERENCES and click the same USERS icon near the bottom. Now select the TEST user and click the - sign. This should prompt you if your sure you want to delete the user account. And your done.
New User created and Test User deleted... I hope this helps. -
Can anyone help me I keep sending the verifying thing to my e-mail but I don't get it. I know that it is the right e-mail because if I change it to my other one it sends a e-mail saying that I changed it, but it won't send the e-mail to verify it could anyone please help me??????????
Hello, K4rla223.
Thank you for visiting Apple Support Communities.
Try the steps in the article below to resend the verification email. Make sure to check your email spam folders for this link. You may have to access your spam folder via a web browser on a computer.
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
If you are still experiencing issues you may need to reach out to our account security team to help you with verifying your account.
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
Jason H. -
my movie rental downloaded but it will not play. I rented a movie yesterday so I know that my laptop is capable. I can see images of each chapter but the movie won't play. Any idea?
Hi there kirk279,
You may find the troubleshooting steps in the article below helpful.
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
-Griff W. -
I want to know that if i want to download facebook on my iphone 4 or any other apps then it ask me put my card details for payment. why is that. if they are free then why do i need to give my card details?please help me anyone.
Just select no credit card as outlined here:
http://support.apple.com/kb/ht2534 -
It connects to internet fine. I have tried restoring back to factory condition and hard wire update by connecting it to my Mac mini .
The date and time won't set. And won't acknowledge my Apple ID and password......... I am usually tech savy but this has caused me grief .
Do I need to downgrade my update....
But can't get any menus until I log in my apple account...
It can't log into my iTunes account until time and date have been set.
When I did the hard wire restore connected to Mac mini it wouldn't go past the date and time screen as it wouldn't when I did the wifi update too.
it just would get past that screen.
Anyone help!!This is the result of a network issue. Ensure port 123 on the router is open.
-
Help!!!!!!!!! I need Downloading older versions if apps in the App Store! I know that this use to be a feature! I am running iOS 6.1.6 on my iPhone 3GS and I can't install the twitter app!!!! HELPPPPP PPPPLLLLEASSEEE
Hey Nathan,
I know it can be a bit frustrating to try to get a version of an application that will work on an older iOS version. This article explains how to do it -
Install the latest compatible version of an app on an earlier version of iOS or OS X - Apple Support
Thanks for using Apple Support Communities.
Happy computing,
Brett L -
I've purchased a phone Yvonne appeared that the phone was stolen , and you connect with the owner of the phone did not respond to Vkpf you helped me , because I have to pay a sum of money and did not know that the phone was stolen
Return it. If you can't return it, turn it over to the police and consider this a life lesson.
-
I just want to know that if I buy an iphone 4S here in melbourne can i use it in china?
i don`t know whether it`s locked or not and i don`t know what`s the network in china as well.
Can somebody please help？
I am really in a hurry to know it.
Thanks a lot.
P.S: For the iphone 4S. is there any difference for the one from online shop or the actual store?iPhones purchased from the online Apple Store in Australia will be unlocked. To the best of my knowledge, unlocked iPhone are not available from the physical Apple Stores at this time, though you can call the Apple Store in Melbourne and inquire.
Note that the warranty on iPhones is not international, so if you purchase an iPhone in Australia and it needs service, you would have to ship the iPhone to someone in Australia to take or send to Apple for service and then ship it back to you.
Regards.
(Note for any readers: this is an old thread and I posted before noticing the date, but decided to leave my reply in case anyone else finds the thread and has the same question).
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