Shortcuts / Accesskeys for telephony-functions (e.g. Accept)?

Hi,
There are shortcuts available for the CRM 2007, but what about the telephony functions? Is there a way to define maybe ALTCTRLA for Accept, ALTCTRLE for End etc? Or do I hv to develop this by myself?
Thanks for input,
Benedikt

Hello Benedikt,
In addition to the freely definable keyboard shortcuts for navigation and cursor position, SAP also delivers pre-defined keyboard shortcuts for the specific Interaction Center functionality
IC Keyboard Shortcuts (to be used in conjunction with Esc key)
+ ready
1 accpet
2 reject
9 end
0 dialpad
3 hold
4 retrieve
... and so on.
Warm regards,
John
P.S. This topic is covered in Chapter 3 of my new book, [Maximizing Your SAP CRM Interaction Centerhttp://www.sappress.com/product.cfm?account=&product=H2958]

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Shortcuts for Telephony Toolbar Buttons in IC WebClient release 5.2 (2006s)

Hi.
Has anyone done Assigning hotkeys or shortcuts to Telephony Toolbar Buttons in IC WebClient release 5.2 (2006s)???
This function was possible in the previous release until 5.0 (WinClient) as Function Key Assignment.
And in CRM 5.2 we have a possibility to create shortcuts through Personalize User Interface, but not for Telephony Toolbar Buttons.
Thanks in advance for any help.
BR.

Hello BR,
The ability to use shortcut keys to access multi-channel toolbar buttons is available again with CRM 2007, but is unfortunately not available with CRM 2006s (CRM 5.1 and CRM 5.2). In CRM 2007 the Index page of the Interaction Center contains a linke called "IC Keyboard Shortcuts" that provide the following shortcut keys:
Press ESC and Key
All Channels
+ Ready
- Not Ready
1 Accept
2 Reject
9 End
0 Dial Pad
Phone
3 Hold
4 Retrieve
5 Hang Up
6 Transfer
7 Consult
8 Conference
Chat
3 Leave
6 Transfer
Press CTRL and Key
U Agent Dashboard
S Scratch Pad
M More Alerts
Regards,
John
Edited by: John Burton on May 9, 2008 1:53 PM

Trying to create a Histogram type/object for aggregate functions

Hi,
I am trying to create an aggregate function that will return a histogram
type.
It doesn't have to be an object that is returned, I don't mind returning
a string but I would like to keep the associative array (or something
else indexed by varchar2) as a static variable between iterations.
I started out with the SecondMax example in
http://www.csis.gvsu.edu/GeneralInfo/Oracle/appdev.920/a96595/dci11agg.htm#1004821
But even seems that even a simpler aggregate function like one strCat
below (which works) has problems because I get multiple permutations for
every combination. The natural way to solve this would be to create an
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noam.strCat(cnt) rwycnt,
noam.strCat(tzrwy) config,
sum(cnt) cnt, min(minscore) minscore, max(maxscore) maxscore from
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Not only does this create duplicate entries in the query result like
"A,B,C" and "A,C,B" it seems that the order in rwycnt and config are not
always the same so a user can not match the results based on their
order.
The difference between my functions and functions like sum and the
secondMax demonstrated in the documentation is that secondMax does not
care about the order in which it gets its arguments and does not need to
maintain an ordered set in order to return the correct results. A good
example of a built in oracle function that does care about all its
arguments and probably has to maintain a similar data structure to the
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that function (or something like it) and forward a reference to me that
in itself would be very helpful.
Thanks,
K.Dingle
CREATE OR REPLACE type Histogram as object
-- TYPE Hist10 IS TABLE OF pls_integer INDEX BY varchar2(10),
-- retval hist10;
-- retval number,
retval noam.const.hist10,
static function ODCIAggregateInitialize (sctx IN OUT Histogram)
return number,
member function ODCIAggregateIterate (self IN OUT Histogram,
value IN varchar2) return number,
member function ODCIAggregateTerminate (self IN Histogram,
returnValue OUT varchar2,
flags IN number) return number,
member function ODCIAggregateMerge (self IN OUT Histogram,
ctx2 IN Histogram) return number
CREATE OR REPLACE type body Histogram is
static function ODCIAggregateInitialize(sctx IN OUT Histogram) return
number is
begin
sctx := const.Hist10();
return ODCIConst.Success;
end;
member function ODCIAggregateIterate(self IN OUT Histogram, value IN
varchar2)
return number is
begin
if self.retval.exist(value)
then self.retval(value):=self.retval(value)+1;
else self.retval(value):=1;
end if;
return ODCIConst.Success;
end;
member function ODCIAggregateTerminate(self IN Histogram,
returnValue OUT varchar2,
flags IN number)
return number is
begin
returnValue := self.retval;
return ODCIConst.Success;
end;
member function ODCIAggregateMerge(self IN OUT Histogram,
ctx2 IN Histogram) return number is
begin
i := ctx2.FIRST; -- get subscript of first element
WHILE i IS NOT NULL LOOP
if self.retval.exist(ctx2(i))
then self.retval(i):=self.retval(i)+ctx2.retval(i);
else self.retval(value):=ctx2.retval(i);
end if;
i := ctx2.NEXT(i); -- get subscript of next element
END LOOP;
return ODCIConst.Success;
end;
end;
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retval varchar2(16383), -- concat of all value to now varchar2, --
highest value seen so far
static function ODCIAggregateInitialize (sctx IN OUT stringCat)
return number,
member function ODCIAggregateIterate (self IN OUT stringCat,
value IN varchar2) return number,
member function ODCIAggregateTerminate (self IN stringCat,
returnValue OUT varchar2,
flags IN number) return number,
member function ODCIAggregateMerge (self IN OUT stringCat,
ctx2 IN stringCat) return number
CREATE OR REPLACE type body stringCat is
static function ODCIAggregateInitialize(sctx IN OUT stringCat) return
number is
begin
sctx := stringCat('');
return ODCIConst.Success;
end;
member function ODCIAggregateIterate(self IN OUT stringCat, value IN
varchar2)
return number is
begin
if self.retval is null
then self.retval:=value;
else self.retval:=self.retval || ',' || value;
end if;
return ODCIConst.Success;
end;
member function ODCIAggregateTerminate(self IN stringCat,
returnValue OUT varchar2,
flags IN number)
return number is
begin
returnValue := self.retval;
return ODCIConst.Success;
end;
member function ODCIAggregateMerge(self IN OUT stringCat,
ctx2 IN stringCat) return number is
begin
self.retval := self.retval || ctx2.retval;
return ODCIConst.Success;
end;
end;
CREATE OR REPLACE FUNCTION StrCat (input varchar2) RETURN varchar2
-- PARALLEL_ENABLE
AGGREGATE USING StringCat;

GraphicsConfiguration is an abstract class. You would need to subclass it. From the line of code you posted, it seems like you are going about things the wrong way. What are you trying to accomplish? Shouldn't this question be posted in the Swing or AWT forum?

Test web service for a function module

Hello,
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Note
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The selected virtual host was 0 .
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ErrorCode:ICF-NF-http-c:000-u:SAPSYS-l:E-i:EMHBSSAP15_BDV_27-v:0-s:403-r:Forbidden
HTTP 403 - Forbidden
Your SAP Internet Communication Framework Team
The URL I am trying is
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Thanks Venu for your input.
Unfortunetly we do not have Java stack on our development system. You said we can test it by SOAP UI tool. Where do I see the WSDL file for the service?
I used WSDL from SE80 --> Service --> WSDL tab, but SOAP UI does not accept this format ?
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Sunil Joyous

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Vijay

Hi Vijay,
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Robohelp Shortcut keys for styles

RH8 HTML
Just wondering if theres a way to set shortcut keys for styles, similar to how you can do it in MS Word.
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I see I can set shortcuts to do other RH functions, like create new topics etc....but nothing for text formatting.
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RoboHelp Wish Form/Bug Reporting Form
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Non numeric keyboard - I need the shortcut keys for Google Earth

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You can create custom shortcuts pretty easily. Here is an article that explains how to do it:
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Error "No address found for partner function type 0025 "

Hi,
Could anybody suggest me the issue as in below?
When I would like to change a PO through process PO (in SRM) I have received an error as "No address found for partner function type 0025". But the business partner looks fine in case of address matter. Only the things are missing are
PO Box address
PO Box
Postal code
Company postal co
Thanks,
Pijush

Hi Pijush,
I have seen this error many times, the user was probably deleted from the SRM system and so no subsequent actions can be taken on open documents linked to this user.
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In Standalone scenario:
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If we try to delete the user locally the system will check is there any
open documents if any open document exists
then the system won't allow to delete the
users which inturn won't delete the associated business partner
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BUT052) won't be deleted.
SRM with HR Replication scenario:
All the users are maintained in HR system and the HR system is the
leading system.
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is deleted or delimited in HR side when the user is replicated to SRM
system the BP relationship will be deleted this is the reason that the
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Disable shortcut keys for Universal Access

At our school we have a bit of an issue with students using keyboard shortcuts to set the Universal Access options (usually to Black on White, but also Zoom and VoiceOver), which freaks out the next student using the computer. I'd like to disable the shortcut keys for those settings. Are there ARD Unix commands that would do it?

Hello Francois,
Thank you for your fast reply!
I tried your recommendation, but got the following result:
When I have a label of "& OK" with the blank symbol as ALT-255, the Button in the Alert Box still has the focus. It seems as if there now is a blank in front of the OK (which is underlined). This does not really solve my issue, because the Button still has the focus and that should not be. The best solution for the user would be if he only could accept the message with a mouse klick.
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In particular, what sequence do you use for the Home and End keys when you don't have them on your keyboard?
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You can re-program your keyboard for system functions when you click on the apple at top right, and select preferences. To reprogram the keyboard for application functions, click 'preferences' in the specific application.

SAP BCM Telephony functionality

Hi All,
I am new to SAP BCM and wanted to get more practical knowhow . I have gone through various documents and have few questions .
1. When we say BCM is VOIP enabled what exactly does this mean and what type of communication devices can be used by the customers in BCM scenario and how those are handled ?
2. What is the flow of process in case of outbound telephone call scenario ?
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Thanks
Sonia

Hi Sonia,
Some answers for your questions below:
1. VoIP-enabled means that BCM is a complete solution for contact center and besides CTI features, SAP BCM also handles all voice traffic in the contact center (telecom product category is IPCC, IP Contact Center). To implement SAP BCM you need some 3rd party devices known as VoIP Gateways (to connect with PSTN) and VoIP Terminals if you don't want to use the SAP BCM softphone called CDT (Communication Desktop). The softphone CDT is the better feature and cost option.
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[SAP BCM AND VOIP TECHNOLOGY u2013 A TECHNICAL OVERVIEW|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/30b8eca4-e42d-2d10-668a-fecca15cfbe9]
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[SAP BCM - Example Installation|https://websmp208.sap-ag.de/~sapdownload/011000358700000138292009E/6SP8_Example_installation.pdf]
Regards,
Heber Olivar

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Hi Guys
i have to write a report that displays the class and class descriptions for a function location. the user passes in either the function location(TPLNR) or the class name and the report should display the the class characteristics and resp. values. Is there a FM that i coud use?
please help.
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seelan.

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trig_string = trig_s "string of req data
alemp_flag = sw_alemp "all employee req
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tables
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emp_fields = empl
REFTAB =
APLTAB =
awart_sel_p = awart_s[]
awart_sel_a = awart_s[]
abstp_sel = abstp_s[]
i0000 = p0000
i0001 = p0001
i0002 = p0002
i0007 = p0007
i2001 = p2001
i2002 = p2002
i2003 = p2003.
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Reddy

guessing will not help you much, check with SE30 to get a better insight
SE30
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How to check for a function module with its description and functionality

Hi all,
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Hi,
You can search a FM of your requirement by putting in the Key words and searching for a FM. Like * KEYWORD * and then pressing F4.
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Search for * CONVERT * and press F4.
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DATE * CONVERT *
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Regards,
Pramod

Shortcuts / Accesskeys for telephony-functions (e.g. Accept)?

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