Should I be worri

BG: I, too, fell to the headphone jack problem, so I sent in my Zen Micro to Creative (US). Anyway, I obtained an RMA on Sep. 20th, and for some reason, I did not send it out until Oct. 2th.
According to the UPS Tracking information, my Micro was deli'vered on Oct. 7th; however, when I go to check my RMA status, it says that the "product has not been received." I have, since then, sent an email to Creative about confirmation that my Micro has, in fact, been deli'vered; I sent the email about 2 days ago, and I haven't gotten a reply, yet. (Yeah, it's still a bit early...but I worry.)
- Is there any other way to get confirmation about whether my player has been received? Or do I just wait for a reply to the email?
- Chief worry: Since it is so close to the expiration date of my RMA, and since it is still in the system as "Product has not been received," will my RMA# be deleted from the system? Will I still be able to check on the status of my player? Will my information/RMA number still be in the "system" -- ie, if/when I contact Creative, will any/all record of my player be gone (assuming the status is not updated)?
Sorry if I was unclear at all...
...Am I justified in being worried? Any responses would be greatly appreciated!

It doesn't sound like there's anything to worry about, it would be best to wait till you get a response from Customer Support, but they should be able to check the status of the RMA for you.
Which region are you in, are you in the US? Did you give Support the same e-mail address as you used to sign up here?
Cat

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