SIMPLE FIX for XP SP2 Installs

Greetings. I'll cut to the chase and won't explain here in detail what's really going on with this fix, but it has now successfully cleared a range of installation problems for iTunes 5.0, 5.01, and QuickTime 7, on two unrelated XP SP2 systems. Feel free to contact me if you want more info, but you may definitely want to give this a try if you're running XP SP2 and have been having iTunes install problems (be sure that you are logged in with Administrator privileges):
- Click Start
- Click Run
- Enter in the "Open:" field: "services.msc" (without the quotes)
- Click OK
- Scroll down to "Remote Procedure Call (RPC)"
[ NOT "Remote Procedure Call (RPC) Locator" ]
- Double click on this item
- Click the "Log On" tab
- If the "Local System Account" selection is already
selected, this fix won't help you. If the "Local System
Account" selection is NOT selected, SELECT it now.
[ make sure that "Allow service to interact with desktop
is not checked ]
- Click OK
- Close the Services window
- Reboot
- Try reinstall the 5.0 or 5.01 iTunes+QuickTime package
This may also fix a number of other odd XP SP2 behaviors. Good luck!
--Lauren--
Lauren Weinstein
[email protected] or [email protected] or [email protected]
www.pfir.org/lauren
Co-Founder, PFIR
- People For Internet Responsibility - www.pfir.org
Co-Founder, EEPI
- Electronic Entertainment Policy Initiative - www.eepi.org
Moderator, PRIVACY Forum - www.vortex.com
Member, ACM Committee on Computers and Public Policy
Lauren's Blog: lauren.vortex.com
DayThink: daythink.vortex.com

Over time I saw a range of different install problems as I continued trying to find a procedure to get iTunes 5 and/or QuickTime 7 installed on two completely different XP SP2 systems, neither of which initially had an iTunes installation (but both of which had QuickTime 6 installations).
The initial attempt at the (then 5.0) iTunes install resulted in the infamous "vanishing installation" -- the process appeared to proceed normally, but at the end no files had been installed, and the iTunes icon had only appeared for a few seconds. I eventually determined that the installer was failing silently and deleting all of the files it had installed at that point. No error messages were associated with this failure mode -- the installer's failure to be more verbose made this a much more difficult problem to attack (turning on installer logging gave more information, but was not as much help as might have been expected).
Unfortunately, the installer by that time had also mucked around with various QuickTime files and settings, leaving the original QuickTime 6 installation broken as well.
I then found it was impossible to even install the QuickTime 7 standalone, nor could QuickTime 6 be reinstalled. In all cases (even after manual attempts at uninstalling and cleaning up the partial installs, registry cleanups, etc.) the installers would abort ("interrupted") near the very end of their process, and as usual delete their new files.
iTunes 4.9 installs would also fail in much the same manners. However, I ultimately found a way to trick the system into a working 4.9 (except for CDDB support on one of the machines), using a technique that I documented on this forum some days ago.
As I dug through the various logs and errors, I became convinced that a privilege issue was at the heart of the matter -- this also fit with the sorts of changes that SP2 imposed on the system, and later MS security "fixes" that made even more changes.
This led to my researching the sorts of problems that could relate in that area, until I found discussions of a variety of problems caused by RPC-related privilege configuration errors, that can trigger many bizarre XP SP2 behaviors, including installer failures.
The procedure that I noted in the original message of this thread instantly fixed all iTunes and QuickTime installation problems on these systems. Both 5.0 and 5.0.1 installs proceeded perfectly after the change -- I did not test the change with 4.9.
This situation is the fault of both MS and Apple. MS -- for a whole bunch of SP2-related complexities and problems that were unnecessarily introduced, and Apple for apparently not noting the known issues in this area, and failing to take them into account in their installers. Apple also gets low marks in this situation for installer error reporting, and for how they've handled the situation publicly since the problems became known.
--Lauren--

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