Simple Transfer of 2 numbers between 2 houses in t...

You would have thought that this was the most simplest of requests to sort.
Myself and my daughter are swapping houses, so we want to swap telephone numbers.
Put in the order on 8/6/11, promised it would be sorted quickly as our number is used for our business, so it was vital that it wasn't unavailable for any length of time.
However our number was disconnected on 10/6/11, and still hasn't been reconnected, even worse they (BT) keep promising to get it sorted, but have recieved an email saying they are going to give us a new number!
This is not acceptable in this day and age.

Hi DRichardson,
I'll be happy to have a look over the order and try to ensure that the numbers are swapped.  The problem is we dont actually own the numbers so once a line is stopped the number becomes available.  We can reserve the number and do our best to keep it but it is not always possible.
If you can drop me in an email though we can keep a close eye on the order.
I'll need your BT account and telephone number along with a link back to this thread.
Just send using the contact us form in my profile under the 'about me' section.
Thx
Craig 
BTCare Community Mod
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