Since the iOS 7 update i cannot log into my icloud. Seems I have two iCloud loggins. One old. one new. When I try to delete the ol from my phone it does not accept the password nor will it take my info to reset my password.

At one point I had set up my itunes and icloud with an old email address. I have since shanged that to a new email. iTunes works fine and I can log into my new iCloud on my PC but my phone will not allow me to delete the old iCloud email without the password. I select to reset the password but the system will not accept my birthdate or security questions. All happening after i did the iOS 7 update. Any thoughts? Thank you!

1) Did you change that old email address to your current email address to be your current Apple ID?  If so, try to enter your current password for your current Apple ID/iCloud account.  If it doesn't work, try #2.
2) If you don't have access to your old email account.  Same process, go to https://appleid.apple.com and sign in your current iCloud/Apple ID then edit it to your old email address then Save the changes.  DON'T sign out yet.  Go back to your iOS device then delete your iCloud account.  Once deleted, go back to the Apple ID website and rename it back to your current email address.  You have to verify it this time and you will be able to since you have access to that email address.
3) If your answer to #1 is NO, contact Apple Support (Account Security Team) to help you reset its password but you need to have another email address available which is not yet an Apple ID to send the password reset email.
Hope this helps!  Cheers!

Similar Messages

  • When I try to download any application from I tune it ask to accept the new terms and condition of itune.and when I accept it it again opens the I tune but nothing happens and iPad returns back to home screen

    When I try to download any application from I tune it ask to accept the new terms and condition of itune.and when I accept it it again opens the I tune but nothing happens and iPad returns back to home screen.plz help me

    Try resetting your iPad and start again, sometime that clears the problem

  • I just set up a new email account on my iPhone and when i try to delete a message from my inbox, it prompts me that the message could not be moved to the mailbox trash.

    any ideas???

    If you used the same Apple ID as previously then you are using the same iCloud account.

  • I cannot log into my mac. I have determined that the caps lock is on no matter if the caps lock light is on or off. Anything I can do?

    I cannot log into my mac. I have determined that the caps lock is on no matter if the caps lock light is on or off. Anything I can do?

    Begin by resetting the SMC and PRAM each at least 2x. If that won't work book an appointment at your local Apple Store or AASP. However before doing so, after  you have done the resets (assuming they do not work) test another keyboard to determine if it's the keyboard or computer.
    Intel iMac SMC and PRAM resets instructions

  • I have changed my icloud email in my iphone but in macbook still using old email. I tried to delete the old email in macbook but it requires password and it does not accept the old password for the old email anymore. How do I remove this old email?

    I have changed my icloud email in my iphone but in macbook still using old email. I tried to delete the old email in macbook but it requires password and it does not accept the old password for the old email anymore. How do I remove this old email?

    Hello farahani hairon nizar,
    If your Apple ID was changed from your old account, you may have to change it back to your old account to be able to sign out and then change it back after that is done. Take a look at the article below for more information. 
    If you're asked for the password to your previous Apple ID when signing out of iCloud
    http://support.apple.com/en-us/HT203828
    Regards,
    -Norm G.  

  • My iPod touch 5gen sees the wifi but does not accept the password

    My iPod touch does not accept the password for my home wifi but can connect to other wifi like Best Buy's.

    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • I just started my Macbook air the first time, connected it with my wlan and know it asks me for a password and it does not accept the only password I know, what can I do?

    I just started my Macbook air the first time, connected it with my wlan and know it asks me for a password and it does not accept the only password I know, what can I do?

    It needs the user password for the wireless router, that would have been set by whomever installed the router, if that was you then try to find the password. If you can not find the password reset the router to factory default and set it up again.

  • When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.

    Problem:
    When I plug in my iPhone to sync, it starts but does not complete the process and several pieces of data are not being transferred to my iPhone from my MacBook Air.
    Any help that you can provide in helping my iPhone accurately sync with iPhoto and iTunes will be greatly appreciated.
    Symptoms:
    1)   Sync:  It’s not completing the sync.  Below, I’ve provided all of my settings from the iTunes Summary tab so that you might tell me if I’ve selected any incorrect options.  I prefer to sync the “old school” way – by connecting to the computer – as opposed to syncing over the cloud. Perhaps this is what’s causing the problem? Here is a list of the steps displayed in the iTunes window as the sync progresses:
    waiting for sync to start (step 1 of 7)
    backing up (step 2 of 7)
    preparing to sync (step 3 of 7)
    determining apps to sync (step 4 of 7)
    preparing apps to sync (step 5 of 7)
    importing photos (step 6 of 7)
    waiting for changes to be applied (step 7 of 7)
    syncing apps / copying 1 of 4 (App name) (step 7 of 7)
    canceling sync
    apple icon
    2)   Photos: I've selected only certain of my iPhoto albums to sync to my iPhone.  All of the albums are correct/complete in iPhoto.  All of the albums are listed on my iPhone, both before and after the sync, but the albums are empty (no actual photos) before and after the sync. Perhaps this is tied to the fact that the sync isn’t completing, but because “importing photos” is one of the steps that the incomplete sync displays, I don’t know.
    3)   Apps: When I launch iTunes and click on the Apps folder under the Library listing, then click on the Updates tab, iTunes searches for any Apps needing to be updated and provides a list.  If I click on Update All, the Apps are successfully updated in iTunes.  But, when I plug in my iPhone so that the updates will transfer to the apps on my iPhone, the updates don’t transfer to the apps on my iPhone and those apps still reflect that they need updating on the iPhone.
    Other Potential Pertinent Info:
    The flash memory hard drive on my MacBook Air recently died (perhaps a month or two ago).  Apple had emailed me about a known issue and literally the next day, my MacBook Air crashed.  I installed a new flash memory drive and re-installed everything from a backup off of an external hard drive.  Everything seems to be working fine; it recreated accurately all of my software and data, including iPhoto and iTunes, the pictures and songs (respectively) for which are stored on that hard drive, as opposed to being on the flash memory in the MacBook Air itself.  However, I don’t recall if the start of the sync problem described herein started happening at the same time that I replaced the flash memory drive.  All I know is that the computer is working perfectly in all respects and that even as the sync is failing, it at least says that it’s doing the right things and looking in the right places (e.g., the list of albums on my iPhone matches the list of albums in iTunes, etc.).
    Settings/Status:
    MacBook Air
    OSX v. 10.9
    iPhoto ’11 v. 9.5 (902.7)
    iPhone iOS 7.0.4
    iTunes v. 11.1.3 (8)
    Summary Tab
    Backups (This Computer)
    Options
    Automatically sync when this iPhone is connected
    Sync only checked songs and videos
    Photos Tab
    Sync Photos from iPhoto (429 Photos)
    Selected albums, Events, and Faces, and automatically include (no Events)
    Albums – 9 are selected

    You need to download iTunes on your computer. iOS 6 requires the latest version of iTunes which is 10.7.

  • TS4062 hi can somebody help me... itunes does not accept the iphone 4s but i already have the version 64 bit to work with windows 7 64 bit,  the computer recognizes the phone but itunes sais i need 64 bit itunes.... please is there something im missing...

    hi can somebody help me... itunes does not accept the iphone 4s but i already have the version 64 bit to work with windows 7 64 bit,  the computer recognizes the phone but itunes sais i need 64 bit itunes. please is there something im missing... thanks

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • Hello! I have installed Photoshop on PC WIN 7 64bit. When I store first time a Photoshop docuument, it works fine - after re-opening and doing changes I trying again to store it - it does not work anymore! First it does not accept the name (message "It ca

    Hello! I have installed Photoshop on PC WIN 7 64bit. When I store first time a Photoshop docuument, it works fine - after re-opening and doing changes I trying again to store it - it does not work anymore! First it does not accept the name (message "It can not be stored because the nam is invalid" With 2. trial it tells me that the data is blocked and I don't have the rights - and I should chenge them. But I am working as the Admin on my PC - and each trial to change the rights of the data is as well not possible because of missing rights - even I am Admin! I must always store the data with a new name, then it works, but I also cannot remove the old datas or shift them into the waste paper - because of no rights! -- sorry for not perfect english, I am German native speaker! Tahnks a lot for help!

    Hi,
    I am using a Nvidia 4200M adapter in my Laptop, Driver 266.96, Direct X 11
    In my desktop I am using an ATI XFX 6950, latest revision drivers (I am not at home right now so I cant get that info).
    The issue I did describe above, but it was a long explanation.
    In some flash games the game files load initially and get as far as the "click to start" button. Then the flash area usually goes either all white or all black (usually depending on the falsh game default background color) and then it stays that color. Cant see anything after hitting start (usually most games have an intro video or animation before the game starts, but I cant see any of it.
    For the very few games that do start, the flash game or application does not seem to work correctly in that when the rare game starts, it wont save any game files or save files to the pc and so if I exit the game (navigate away to another page or close browser) and then later come back, even though I click the option to save games (and ensure that the flash application slider shows it can save files and lots of space) it does not save and I have to start from the beginning all the time.
    More explanation I gave above.

  • When using rabbitmq-jms for vFabric RabbitMQ javax.jms.Message.getJMSDestination does not return the actual destination when it is received from a consumer listening on a Topic with a wild card

    When using rabbitmq-jms for vFabric RabbitMQ javax.jms.Message.getJMSDestination does not return the actual destination when it is received from a consumer listening on a Topic with a wild card. I have tested with both 1.0.3 and 1.0.5 clients with RabbitMQ 3.1.5.
    I was wondering if the community was aware of this problem and if there are any workarounds? If not what is the proper channel to file a bug report. An example code snippet is below. The test fails because the TextMessageMatcher expects the destination passed in on construction (second parameter) to equal the desination on the message received (aquired from getJMSDestination).
            Mockery context = new Mockery();
            final MessageListener messageListener = context.mock(MessageListener.class);
            final Latch latch = new LatchImpl();
            final String prefix = "test" + System.currentTimeMillis();
            context.checking(new Expectations() {
                    oneOf(messageListener).onMessage(with(new TextMessageMatcher("MSG1", prefix + ".1234")));
                    will(new CustomAction("release latch") {
                        @Override
                        public Object invoke(Invocation invocation) throws Throwable {
                            latch.unlatch();
                            return null;
            final Connection connection = createConnection(null, null);
            Session session = connection.createSession(false, Session.AUTO_ACKNOWLEDGE);
            connection.start();
            Topic wildcardTopic = (Topic) getInitialContext().lookup(prefix + "." + "#");
            Topic destination = (Topic) getInitialContext().lookup(prefix + ".1234");
            final MessageConsumer consumer = session.createConsumer(wildcardTopic);
            consumer.setMessageListener(messageListener);
            MessageProducer producer = session.createProducer(null);
            producer.send(destination, session.createTextMessage("MSG1"));
            latch.await(5000);
            connection.close();
            Thread.sleep(5);
            context.assertIsSatisfied();

    Check where your MDB sends the [response] messages to.

  • When I try to delete page(s) from a PDF document I created, I geth the following message: "One or more pages are in use and could not be deleted." Any suggestions?

    When I try to delete page(s) from a PDF document I created, I geth the following message: "One or more pages are in use and could not be deleted." Any suggestions?

    I sent an email to TerraGo Support and they sent the following response: "This has bug has been discovered and our development team is quickly creating a patch to resolve the problem. The patch should be available within a week or two. For your reference, the bug number assigned to this case is: 3620. Check back in about two weeks and hopefully the patch will be available. Again, I apologize for the inconvenience."

  • I am having issues with adjusting the duration of time for each still frame and transition in imovie 11.  Each time that I adjust these times, the app does not accept the change, and automatically enters its own time. Am I doing something wrong?

    I am having issues with adjusting the duration of time for each still frame and transition in imovie 11.  Each time that I adjust these times, the application does not accept the change, and instead automatically enters its own time. Is there a work around this? Or am I doing something wrong? Please Help!
    Thank you,
    lagrl

    Have you tried turning off automatic transitions ? Choose file - project properties and follow the dialogue box to change duration with a slider.  iMovie also doesn't allow a transition to be more than 50% duration of the clip its attached to. In other words if the clip is 4 seconds the transition cannot be more than 2 seconds and remember that relates to the first clip as the following clip (right side) is pulled back to overlay it.
    Does this help.  Perhaps you already know this ?

  • Adobe Acrobat 8 Professionals does not accept the correct serial number after reinstallation

    Adobe Acrobat 8 Professionals does not accept the correct serial number after reinstallation, what to do?

    Moved to Acrobat Installation & Update Issues

  • HT2305 ITunes does not accept the installation on Windows 7

    ITunes does not accept the installation on Windows 7 , I finished downloading itunes setup > run > ..... > next > install > ............................ > rolling back action and no i tunes in my PC , itunes won't help my iphone any more

    yes, i know that the iphones are ok. its impossible that all three are damaged...
    But i want to know, its itunes fault, or an software from me. I installed the 2 windows 7 computers self (last week complete new). The third is an dell computer with vista 64, dunno what software is on it.
    here is an complete list, i installed only essential software:
    windows 7 64bit
    newest graphic board drivers (pc1: ati, pc2: nvidia)
    newest audio drivers (xfi and asus sound sonar)
    newest chipset drivers (intel x58 INFallOS_9.1.2.1007PV)
    newest intel storage controll drivers (STORallOS_9.6.0.1014PV)
    logitech setpoint 6.15 64bit
    all windows updates
    Firefox
    Thunderbird
    cdburnerXP
    Mumble
    Teamspeak 2+3
    skype
    Video Player (PC1: MPC classic, PC2: VLC)
    Audio player (PC1: winamp lite, PC2: aimp)
    foxit pdf reader
    direct x9
    7zip
    avast! antivir
    and latest itunes 64bit
    and some games
    i downloaded all software new last week, but it didnt help.

Maybe you are looking for