Sky Planner and Scheduled tab

Question

I've had problems with "losing" programmes that I have set up to record on a weekly basis before. I tend to record a few regular weekly series and watch them in blocks when I'm in the mood. Occasionally I notice that a series has just stopped recording. Disappeared altogether. I used to blame myself but now I'm convinced its the box or Planner or ...something over which I have no control. For instance a programme I record regularly is "Chicago Fire" .. Tuesday 9pm, Sky Living. Watched last weeks, its sitting there showing that is viewed, its series linked. But next weeks episode is sitting there with no "R" on it. Instead , its in my scheduled tab marked "Next Episode" and it informs me that Sky will look for the next episode and record it automatically for me when it finds it. ITS NEXT TUESDAY ...9PM....SKY LIVING!!! Whats the point of having a planner that does things automatically...if it doesnt! I only noticed this by chance. Otherwise it would have been another series lost! Incidentally...."Chicago Fire " was sitting on my Scheduled Tab for months marked "Next Series" saying that it would pick that up automatically when it started.....it didnt. It has never picked up any new series in fact. I phoned Sky about this and all I get is..."have you tried resetting the Planner...dont worry , you wont lose anything!". I've worked in IT support long enough to know that means "I have no idea whats wrong....try turning it off and on again".  This is really shoddy Sky.

Answer 1

Thanks, I do appreciate your reply but I'm not a great believer in the Planner Rebuild type method as it doesnt really get anyone anywhere in the long run. I'd really rather highlight that there actually is a problem and that Sky should a) acknowledge it and b) fix it. As i said above "Have you tried turning it off and on again" just amounts to the support people saying "Yeah, havent got a clue why that happens, and cant be bothered to deal with it really". Theres no logical reason why this method would fix anything, and it might lose some stuff that I already have. From reading through very many other threads I keep seeing the same thing "I've done several Planner rebuilds but it still keeps happening". Tbh, we're on the verge of just writing down a weekly schedule on paper and making sure we download programmes ourselves. It really gets silly when you think you have been recording a whole series and when you come to view it find that it stopped at episode 5. There really is no point in an automatic planner, that isnt automatic and doesnt plan.