Skype connect and bye more credit

I already paid 2 times 10 Euro each time through paypal. And in member features - I have 20 Euro Skype credit. But, when I attempt to do anything with Skype connect - my credit is 0, and I am again prompted to by more credit. But I do not need any skype services. I just need to see how Skype connect can be setup.
It is simple. For me, my country etc - there are many much better much cheaper services, and Skype can't offer nothing to beat them. But my client wants to use Skype Connect, and I have to solve his problems.
Unfortunately up to this moment, I see - Bye more credit, Bye more credit, and even I bought 2 times 10 Euro more credit, in Skype connect I have 0 credit and Bye more credit.
Unfortunately I can't see how I can send direct question to support, with all data of "bought" credit etc...
I was ready to pay something to setup Skype Connect, but it seems I am just paying to get nothing.

This is a killer for professional users. I postponed my plans to get / promote a business account until Microsoft gets its act together.

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