Skype has blocked my business account for 24 hours

Question

I
use skype for my primary contact method for my job as IT Support.
I am a paying customer in good standing and have been using it without problem over the past 2 years.
This morning I was taking a phone call from my employer when Skype terminated the call, then the account was blocked and it logged me out.
I could not take any further calls for my employer, losing an entire days income.  At $15 dollars an hour, Skype has caused damages to my paycheck for this week,
I contacted customer service who even though I verified my account, refused to reinstate my premium services.
When I check my account logs. I have only made 2 phone calls in the past 3 days and they were all from me.
I see an SMS txt message supposedly made from my account to a phone number in Russia on Sunday evening while I was asleep and my computer was logged out.
This had to have happened on the Skype servers themselves.
I Work behind a VPN. My machine is free of viruses, and I only use my skype account on one computer.  The password is randomly generated and extremly difficult.
So it appears Skype is now compromised by Russian hackers as well.  It has been a full 12 hours and I have yet to receive any response or explanation from Skype, IF they do not have my services restored by tomorrow, I will be holding the service responsible for damages to my company down time.
Todd
Russian hackers find loophole to take over a skype account
http://gizmodo.com/5960420/your-skype-account-can-be-hacked-using-just-your-email-address

Answer 1

I've had several accounts for years and they've never been compromised.  I don't know why you are referencing an article years old as your sole basis for the root of your hijacking.  Anything is possible just like your password being compromised on any computer or network you trusted and accessed that contained your Skype account info in the past few years.   VPNs can also create a compromising situation since you are essentially traversing another private network that you don't necessarily manage.  
Skype has their own security policies and if your account is violating those policies or harming their network they have a right to terminate that account temporarily or permanently at their discretion to stop damages from occurring on their network, even if you may not be directly responsible.  If your work is solely dependent on the Skype service you should have a backup plan.  I personally have 2 cell phones on standby from two different networks that I can use at any time for either Internet access or as a standard phone.  I also have several Skype accounts should one of them be inaccessible.  Should "disaster" strike I have an action plan so I'm not dead in the water.  
An outage of services for a prolonged amount of time is one thing but an outage due to a detected security violation is another.  You're as much a victim as Skype is so I don't understand the focused animosity for a service that has otherwise worked well for you in the past 2 years..  If someone steals my car, joy rides it and engages in illegal activity, I don't plan on getting that car back anytime soon so I make arrangements for a rental if I need to get to work the following day.  Trying to bill the police department due to their lack of pre-crime doesn't accomplish anything.