Skype says my 'to go' number is busy

When I call my skype to go phone number, it will sound like it is ringing between 1-4 times, and then simply say that the phone number is "busy". It takes 5-6 rings at my end before my wife hears the first ring at her end. I know that the phone number is not busy. This has been a problem intermittently as long as I have used the 'Skype to go' system. Now this is the only response that I get. 

Hello,
Please advise your STG #, the # you called it from and the date and time.
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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